Benihana - Encino, CA

Review summary

1. OT

   OpenTable Diner

   Los Angeles1 review

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great time celebrating family birthdays.
   

   Benihana - Encino, CAResponded 3 days ago

   Dear Guest! We're absolutely delighted to hear that you had a great time celebrating your family birthdays at Benihana - Encino, CA! It's wonderful to know that our food and service met your expectations. We always strive to provide the best for our guests and your kind words are a testament to our efforts. We can't wait to welcome you and your family back for more celebrations in the future! Best regards, The Management Team
   

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2. S

   Shelly VIP

   Los Angeles61 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My husband and I came here for a birthday celebration. We had such a great experience. The food and service is always fantastic! The chef is so much fun/talented. Dinner and show all in one place! I would also like to give a “BIG SHOUT OUT “ to Tar our server. He was friendly, accommodating and very helpful. We will definitely be back.
   

   Benihana - Encino, CAResponded 3 days ago

   Thanks for visiting us, Shelly! We're thrilled to hear that you and your husband had a great experience celebrating your birthday at Benihana - Encino, CA. It's wonderful to know that our food and service met your expectations. We're also glad to hear that our chef's talent added to your experience. Your kind words about our team are greatly appreciated. We're looking forward to welcoming you back soon! Best regards, Benihana - Encino, CA Management Team
   

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3. KM

   KerriM

   Hawaii5 reviews

   5.0

   Dined on March 3, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had an absolutely marvelous time. The service was amazing. The food was absolutely delicious because my mom’s 85th birthday. She felt so excited and happy it was amazing the steak the filet mignon the Châteaubriand, the shrimp, the scallops oh my gosh, everything amazing.
   

   Benihana - Encino, CAResponded 7 days ago

   Thanks for the feedback, Kerri! We're thrilled to hear that you and your mom had a wonderful birthday celebration at Benihana - Encino, CA. It's great to know that you enjoyed the food and service. We always strive to make special occasions even more memorable. We appreciate your kind words and look forward to welcoming you back for more memorable experiences.
   

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4. TH

   TaylorH

   Los Angeles4 reviews

   5.0

   Dined on March 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing dinner, great service! Definitely will be back
   

   Benihana - Encino, CAResponded on March 3, 2025

   Thanks for the feedback, Taylor! We're thrilled to hear that you had an amazing dinner at Benihana - Encino, CA. It's wonderful to know that our service met your expectations. We always strive to provide the best dining experience for our guests and your feedback lets us know we're on the right track. We can't wait to welcome you back soon!
   

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5. J

   Jennifer VIP

   Los Angeles11 reviews

   3.0

   Dined on March 1, 2025

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 1

   It smells from too many years of cooking. It’s dirty. It needs a good remodel.
   

   Benihana - Encino, CAResponded on March 2, 2025

   Hey Jennifer, Thank you for taking the time to share your thoughts with us. We're glad to hear that you enjoyed our food, but we're truly sorry to hear that our overall cleanliness and cooking smells affected your dining experience. We understand that your recent remodel needs to be done, and we're committed to making it better. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Best, The Management Team
   

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6. OT

   OpenTable Diner VIP

   Los Angeles7 reviews

   3.0

   Dined on February 24, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   They make u wait for over an hour even though you have a reservation! Had to make my mom wait with her knee and heart problems, ON HER BIRTHDAY! Not cool! Don’t overbook!
   

   Benihana - Encino, CAResponded 1 day ago

   Dear Guest! Thank you for taking the time to share your feedback. We're sorry to hear about the long wait you experienced on your mother's special day. It's never a good idea to keep our guests waiting regardless of the circumstance. We understand how frustrating that must have been for you and your family. We appreciate your patience and your comments have been noted for improvement. We hope to have the opportunity to make your next experience more enjoyable. Best regards, The Management Team at Benihana - Encino, CA
   

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7. OT

   OpenTable Diner

   Hawaii1 review

   1.0

   Dined on February 24, 2025

   1. Overall 1
   2. Food 5
   3. Service 3
   4. Ambience 2

   If you make reservations on line be prepared to still wait. We had to wait 45 mins
   

   Benihana - Encino, CAResponded 7 days ago

   Dear Guest! Thanks for the review. We're sorry to hear about the wait you experienced despite making a reservation on our site. We understand the frustration of waiting, especially when you're looking forward to a meal out. We're glad to hear that you enjoyed the food. We're committed to providing excellent service and we hope that we can make your next visit even more enjoyable. We appreciate your feedback and hope to see you again soon.
   

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8. C

   Cristal

   Los Angeles2 reviews

   5.0

   Dined on February 23, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 1

   Food was very good , the chef and server very nice ,
   

   Benihana - Encino, CAResponded on February 25, 2025

   Thanks for the review, Cristal! We're thrilled to hear you enjoyed your dining experience at Benihana - Encino, CA. It's great to know that our chef and server were able to provide you with a pleasant experience. We always strive to provide the best food and service to our customers, and it's rewarding to hear when we've succeeded. We appreciate your kind words and look forward to welcoming you back soon! Best, The Management Team
   

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9. OT

   OpenTable Diner

   Los Angeles1 review

   1.0

   Dined on February 23, 2025

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 2

   Waited over an hour with a reservation. Awful service they just overbook every hour of the day
   

   Benihana - Encino, CAResponded 1 day ago

   Dear Guest! Thanks for visiting us at Benihana - Encino, CA. We're truly sorry to hear about your recent experience. It's disappointing to hear that you had to wait for so long despite having a reservation. We strive to provide efficient service to all our guests and it seems we fell short during your visit. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to make it up to you in the future. Best regards, The Management Team
   

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10. J

    Jessica

    Los Angeles1 review

    4.0

    Dined on February 23, 2025

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 5

    Service was great and the food was perfect but even with a reservation it took us an hour later to be seated. This is now the second time this has happened to us in the past two months.
    

    Benihana - Encino, CAResponded on February 24, 2025

    Thanks for visiting us, Jessica! We're thrilled to hear that you enjoyed our food and service. We apologize for the delay you experienced, especially considering your reservation. We value your feedback and will use it to improve our reservation system. We hope to serve you again soon. - Benihana - Encino, CA The Management Team
    

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