Benihana - Fort Lauderdale, FL

Review summary

1. p

   paul

   Los Angeles

   1 review

   3.0

   1 review

   Dined today

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 2

   Had 7:15 reservation didn’t get seated till Almost 8:42 Not even a hey I’m sorry but now I know why they have armed security there. Beni rolling in his grave I’m sorry
   

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2. t

   trish

   Fort Lauderdale

   7 reviews

   5.0

   7 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience as we went there for my husband birthday. Ambience was good and this location by far is my favorite. We were over looking the water which was very nice. The only thing I thought was not so great, I thought they would have done something nice for a birthday and nothing. But that’s ok, it still was good.
   

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3. W

   Whunita

   Miami

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 4
   3. Service 3
   4. Ambience 4

   It took about a hour before we were seated & took an hour and a half before we were served. Basically, we got to the restaurant at 22:00 and didn't leave till 02:00 that morning. It was ridiculous 🙄 😒
   

   Benihana - Fort Lauderdale, FLResponded today

   Hey Whunita, We're really sorry to hear about your experience. We understand how frustrating it can be to wait for service and food when you're trying to enjoy a night out, and we apologize for the long wait time you had. We assure you that we take your feedback seriously and we're looking into this matter. We hope you'll give us another chance to provide you with a better dining experience. Best, The Management Team at Benihana - Fort Lauderdale, FL
   

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4. M

   Marcus

   Miami

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 3

   The chef didn’t even talk to us she didn’t even say hi
   

   Benihana - Fort Lauderdale, FLResponded 1 day ago

   Thanks for the review, Marcus. We're sorry to hear that your experience at Benihana - Fort Lauderdale, FL didn't meet your expectations. We strive to provide excellent service and it's clear we fell short during your visit. We value your feedback and will use it to improve our service. We hope you'll give us another chance to impress you in the future. Best, The Management Team
   

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5. j

   jordan

   Phoenix

   3 reviews

   2.0

   3 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   It was a busy day but it still took an hour to get a water and that was after being sat 45 minutes after reservation
   

   Benihana - Fort Lauderdale, FLResponded today

   Hello Jordan, We're truly sorry to hear about your recent experience at Benihana - Fort Lauderdale, FL. It's always our goal to provide our guests with efficient service and we apologize for the delay you experienced. We understand that waiting can be frustrating and we are truly sorry for any inconvenience this may have caused. Your feedback is invaluable to us and we will definitely work on improving our service. We hope that you will give us another chance to provide you with the service you deserve. Best regards, The Management Team
   

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6. N

   Nina

   Fort Lauderdale

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Poor service, overcrowded, overpriced and overrated
   

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7. P

   Paul

   VIP

   Las Vegas

   10 reviews

   3.0

   10 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Restaurant was a bit run siemens from other restaurants that I’ve been to
   

   Benihana - Fort Lauderdale, FLResponded 2 days ago

   Hello Paul, Thank you for taking the time to share your experience at Benihana - Fort Lauderdale, FL. We're sorry to hear that your recent visit didn't meet your expectations, particularly with regards to the service. We strive to provide the best experience for our guests and we're disappointed to hear that we fell short. We appreciate your feedback and will certainly take it into consideration as we continually work to improve our guest experience. We hope you'll give us another chance to serve you better in the future. Best regards, Benihana - Fort Lauderdale, FL Management Team
   

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8. J

   Jerry

   Fort Lauderdale

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 4

   You can never be seated when you have a reservation We went for a birthday and never got the $39 certificate and no one would help us Not knowledgeable staf
   

   Benihana - Fort Lauderdale, FLResponded 2 days ago

   Hello Jerry, We're sorry to hear about your recent experience at Benihana - Fort Lauderdale, FL. We strive to provide excellent service and it's clear we fell short during your visit. We understand your frustration about the birthday celebration and regret that you didn't receive the $39 certificate. We're also sorry for any confusion about our reservation system. We'll certainly look into this and take steps to ensure better communication in the future. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Best, The Management Team
   

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9. D

   DAVID

   Charleston

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A must to dine there! The best Hinachi ever! Every table grill facing the waterway!
   

   Benihana - Fort Lauderdale, FLResponded 4 days ago

   Hey David, thank you for your glowing review! We're thrilled to hear that you enjoyed your dining experience at Benihana - Fort Lauderdale, FL. It's fantastic to know that our Hinachi seafood dishes stood out to you. We strive to provide the best food and service to our guests, and your feedback lets us know we're on the right track. We look forward to welcoming you back soon. Best regards, The Management Team
   

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10. J

    Jeff

    VIP

    New York City

    22 reviews

    1.0

    22 reviews

    Dined 7 days ago

    1. Overall 1
    2. Food 4
    3. Service 1
    4. Ambience 3

    It was 1 hour before the chef arrived at the table. 40 minutes before the soup and salad arrived.
    

    Benihana - Fort Lauderdale, FLResponded 6 days ago

    Hey Jeff, We're truly sorry to hear about your experience at Benihana - Fort Lauderdale, FL. It's disappointing to know that we didn't meet your expectations in terms of service and timing. We strive to provide timely service and it's clear we fell short during your visit. Your feedback is valuable to us and we will use it to improve. We hope you'll give us another chance to impress you in the future. Best, The Management Team
    

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