Benihana - Houston - Downtown, TX

Review summary

1. H

   Harry

   VIP

   Houston

   3 reviews

   5.0

   3 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had another great experience at Benihana. We enjoy dining there regularly. Benihana has excellent food and the Teppan style cooking is a fun dining experience.
   

   Benihana - Houston - Downtown, TXResponded today

   Thanks for visiting us, Harry! We're thrilled to hear that you enjoyed your latest visit to Benihana - Houston - Downtown, TX. It's fantastic to know that you enjoy our food and Teppan style cooking. We always strive to provide excellent service and it's great to hear that we've hit the mark during your visits. Looking forward to serving you again soon!
   

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2. A

   Alicia

   Houston

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Food was flavorless. Our cook was boring and not entertaining at all. He gave majority of us the wrong food and our waitress sucked as well. We had to wait a while to get a refill on our drinks. The manager came and gave us free coupons for dessert, but we didn’t order dessert! Definitely will not be returning to this location
   

   Benihana - Houston - Downtown, TXResponded 2 days ago

   Hey Alicia, We're really sorry to hear about your experience at Benihana - Houston - Downtown, TX. It's disappointing to hear that our food and service did not meet your expectations. We take pride in our food and entertainment, and it seems we missed the mark during your visit. We appreciate your feedback and will use it to improve. We hope you'll give us another chance to make it right. Best, The Management Team
   

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3. V

   Von

   Kansas City

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Sandy and Edwin were amazing!!! Food and service was top tier!!!
   

   Benihana - Houston - Downtown, TXResponded 2 days ago

   Hello Von, Thank you so much for your wonderful review! We're thrilled to hear that you had an exceptional experience at Benihana - Houston - Downtown, TX. It's great to know that you enjoyed both our food and service. We always strive to provide top-tier experiences for our guests, and your feedback reaffirms the hard work we put in every day. We look forward to welcoming you back soon! Best regards, The Management Team
   

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4. M

   Marvin

   VIP

   Houston

   14 reviews

   3.0

   14 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 3

   Server spill drinks probably was a little nerves chef forgot chicken for about 7 minutes
   

   Benihana - Houston - Downtown, TXResponded 1 day ago

   Thanks for the feedback, Marvin. We're sorry to hear about the incident you experienced during your visit to Benihana - Houston - Downtown, TX. It's not the standard we aim for and we appreciate you bringing this to our attention. We're committed to providing excellent service and it's clear we missed the mark during your visit. We hope to have the opportunity to serve you again and provide a better experience.
   

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5. J

   Janet

   Houston

   1 review

   3.0

   1 review

   Dined 7 days ago

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 4

   Although reservations were made the wait was long. One of the servers was coming back and forth to the front sharing updates on the food left and shortage of cooks with the host. This information was unnecessary as many people were waiting to be seated.
   

   Benihana - Houston - Downtown, TXResponded today

   Thanks for visiting us, Janet. We're glad to hear that you enjoyed the food at Benihana - Houston - Downtown, TX. We apologize for the long wait you experienced despite making a reservation. It's not our standard practice to keep our guests waiting. We appreciate your understanding and patience. We're continuously working on improving our service. We hope to serve you again soon. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
   

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6. P

   Priscilla

   Houston

   2 reviews

   4.0

   2 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Food was great, our chef was new so he tried to do tricks, price I think is a bit much and we didn’t get all our food in the 6 course meal, we were being pushed out. They forgot to get me a drink but other than that I would probably go again.
   

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7. J

   Jaime

   Mexico City

   6 reviews

   4.0

   6 reviews

   Dined on December 29, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Great time we spent there celebrating my son’s B-day. The staff were so attentive and the food got thumbs up! Great deal with the parking validation at the garage next door.
   

   Benihana - Houston - Downtown, TXResponded on December 31, 2024

   Thank you for your kind review! We’re thrilled to hear you enjoyed your dining experience and we hope to see you again soon.
   

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8. J

   Johnnie

   Houston

   1 review

   5.0

   1 review

   Dined on December 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The first time experience was great Very good service and the food was great
   

   Benihana - Houston - Downtown, TXResponded on December 31, 2024

   We appreciate your kind words! It’s great to know you had a positive experience with us. We can’t wait to serve you again.
   

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9. T

   Theodore

   Houston

   1 review

   1.0

   1 review

   Dined on December 28, 2024

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 4

   no note here aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
   

   Benihana - Houston - Downtown, TXResponded on December 31, 2024

   Hey Theodore, We're really sorry to hear about your experience. We always aim to deliver a great experience at Benihana - Houston - Downtown, TX, and we regret that we missed the mark this time. We're glad to hear that you appreciated our service, and we'll make sure to work on the points you've highlighted. We hope you'll give us another chance to provide you with the experience you deserve. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. Best Regards, The Management Team
   

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10. V

    Victoria

    Orlando

    2 reviews

    5.0

    2 reviews

    Dined on December 28, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great time and great food! So fresh. Amazing sushi
    

    Benihana - Houston - Downtown, TXResponded on December 31, 2024

    We’re so glad to hear you had a great experience! Your satisfaction is our top priority, and we look forward to having you back.
    

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