Benihana - Houston - Downtown, TX

Review summary

1. J

   Jaime

   Mexico City

   6 reviews

   4.0

   6 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Great time we spent there celebrating my son’s B-day. The staff were so attentive and the food got thumbs up! Great deal with the parking validation at the garage next door.
   

   Benihana - Houston - Downtown, TXResponded 1 day ago

   Thank you for your kind review! We’re thrilled to hear you enjoyed your dining experience and we hope to see you again soon.
   

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2. J

   Johnnie

   Houston

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The first time experience was great Very good service and the food was great
   

   Benihana - Houston - Downtown, TXResponded 1 day ago

   We appreciate your kind words! It’s great to know you had a positive experience with us. We can’t wait to serve you again.
   

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3. T

   Theodore

   Houston

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 4

   no note here aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
   

   Benihana - Houston - Downtown, TXResponded 1 day ago

   Hey Theodore, We're really sorry to hear about your experience. We always aim to deliver a great experience at Benihana - Houston - Downtown, TX, and we regret that we missed the mark this time. We're glad to hear that you appreciated our service, and we'll make sure to work on the points you've highlighted. We hope you'll give us another chance to provide you with the experience you deserve. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. Best Regards, The Management Team
   

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4. V

   Victoria

   Orlando

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great time and great food! So fresh. Amazing sushi
   

   Benihana - Houston - Downtown, TXResponded 1 day ago

   We’re so glad to hear you had a great experience! Your satisfaction is our top priority, and we look forward to having you back.
   

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5. J

   Josie

   Kansas City

   1 review

   3.0

   1 review

   Dined 6 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 2

   Everything was great — *except the ceiling began dripping down nasty water onto us so my husband had to move seats. His suit jacket, my wrap, and my dress all got ceiling mystery water onto them. Staff just stuck a giant kitchen bucket under it next to me and said “oh, sorry.” I wish I was kidding. It dripped the entire meal. Normal bill, no adjustments.
   

   Benihana - Houston - Downtown, TXResponded 1 day ago

   Dear valued guest, we’re sorry to learn that your visit was less than satisfactory. We take your feedback seriously and would love the opportunity to discuss how we can improve. Please visit our “Contact Us” page on our website to share more details.
   

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6. MD

   MissDC

   VIP

   Washington DC

   19 reviews

   5.0

   19 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I celebrated Christmas with a friend and had the most amazing time as Betty prepared a delicious meal for us. The manager even came by and took some photos of us to memorialize the occasion. Christmas at this Benihana is now a second-year tradition for me as a Houston transplant. Thanks as always!
   

   Benihana - Houston - Downtown, TXResponded 1 day ago

   Thank you for your kind review! We’re thrilled to hear you enjoyed your dining experience and we hope to see you again soon.
   

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7. M

   Mark

   VIP

   Las Vegas

   22 reviews

   2.0

   22 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 4
   3. Service 3
   4. Ambience 2

   Our reservation was for 6 and we weren’t seated until 7. We had 3 grandchildren with us and that was late for them. I think an hour late is unacceptable. The food and service was good but the whole thing seemed rushed once we were seated. Benihana has been a Christmas Eve tradition for 30 years. This year the hour wait was disappointing.
   

   Benihana - Houston - Downtown, TXResponded 6 days ago

   Thanks for visiting us, Mark. We're sorry to hear about the wait time you experienced during your visit. It's certainly not the norm for us, and we understand your disappointment. We're glad to hear that you enjoyed the food and service, but we're sorry that the overall experience was rushed. We'll take your feedback into consideration as we strive to improve our service. We hope you'll reconsider visiting Benihana in the future.
   

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8. DD

   DangerDiaz

   VIP

   Houston

   4 reviews

   5.0

   4 reviews

   Dined on December 24, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great stay, great chef. Company Christmas party was perfect 👌 🎄🎅
   

   Benihana - Houston - Downtown, TXResponded 7 days ago

   Hi Danger Diaz! Thank you so much for your wonderful review! We're thrilled to hear that you had a great stay with us and enjoyed the chef's culinary expertise. We're also glad that you felt the value was worth it. We look forward to serving you again soon at Benihana - Houston - Downtown, TX. Thanks again for choosing us for your company Christmas party!
   

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9. V

   Vicky

   Houston

   13 reviews

   5.0

   13 reviews

   Dined on December 20, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Was a wonderful holiday experience for office party. Jerry and Estella took excellent care of us!
   

   Benihana - Houston - Downtown, TXResponded on December 22, 2024

   Thanks for the feedback, Vicky! We're thrilled to hear that you had a wonderful holiday experience with us at Benihana - Houston - Downtown. It's great to know that our team was able to provide excellent service and that you enjoyed our food. We strive to provide the best value for our guests and your feedback helps us to understand where we can improve. We look forward to welcoming you and your co-workers back for more memorable experiences.
   

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10. a

    amberr

    Dallas

    4 reviews

    5.0

    4 reviews

    Dined on December 14, 2024

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 5

    They forgot to sing happy birthday to my mom.
    

    Benihana - Houston - Downtown, TXResponded on December 15, 2024

    Thanks for visiting us, Amber! We're so glad to hear that you had a great time at Benihana - Houston - Downtown and enjoyed our food. We apologize for the missed celebration of your mom's birthday - we'll make sure to take note of this for future celebrations. We're always aiming for perfection, and your feedback helps us do that. We hope to see you again soon!
    

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