Benihana - Houston - Downtown, TX

Review summary

1. J

   Josie

   Kansas City

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 2

   Everything was great — *except the ceiling began dripping down nasty water onto us so my husband had to move seats. His suit jacket, my wrap, and my dress all got ceiling mystery water onto them. Staff just stuck a giant kitchen bucket under it next to me and said “oh, sorry.” I wish I was kidding. It dripped the entire meal. Normal bill, no adjustments.
   

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2. MD

   MissDC

   VIP

   Washington DC

   19 reviews

   5.0

   19 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I celebrated Christmas with a friend and had the most amazing time as Betty prepared a delicious meal for us. The manager even came by and took some photos of us to memorialize the occasion. Christmas at this Benihana is now a second-year tradition for me as a Houston transplant. Thanks as always!
   

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3. M

   Mark

   VIP

   Las Vegas

   22 reviews

   2.0

   22 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 4
   3. Service 3
   4. Ambience 2

   Our reservation was for 6 and we weren’t seated until 7. We had 3 grandchildren with us and that was late for them. I think an hour late is unacceptable. The food and service was good but the whole thing seemed rushed once we were seated. Benihana has been a Christmas Eve tradition for 30 years. This year the hour wait was disappointing.
   

   Benihana - Houston - Downtown, TXResponded 1 day ago

   Thanks for visiting us, Mark. We're sorry to hear about the wait time you experienced during your visit. It's certainly not the norm for us, and we understand your disappointment. We're glad to hear that you enjoyed the food and service, but we're sorry that the overall experience was rushed. We'll take your feedback into consideration as we strive to improve our service. We hope you'll reconsider visiting Benihana in the future.
   

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4. DD

   DangerDiaz

   VIP

   Houston

   4 reviews

   5.0

   4 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great stay, great chef. Company Christmas party was perfect 👌 🎄🎅
   

   Benihana - Houston - Downtown, TXResponded 2 days ago

   Hi Danger Diaz! Thank you so much for your wonderful review! We're thrilled to hear that you had a great stay with us and enjoyed the chef's culinary expertise. We're also glad that you felt the value was worth it. We look forward to serving you again soon at Benihana - Houston - Downtown, TX. Thanks again for choosing us for your company Christmas party!
   

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5. V

   Vicky

   Houston

   13 reviews

   5.0

   13 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Was a wonderful holiday experience for office party. Jerry and Estella took excellent care of us!
   

   Benihana - Houston - Downtown, TXResponded 5 days ago

   Thanks for the feedback, Vicky! We're thrilled to hear that you had a wonderful holiday experience with us at Benihana - Houston - Downtown. It's great to know that our team was able to provide excellent service and that you enjoyed our food. We strive to provide the best value for our guests and your feedback helps us to understand where we can improve. We look forward to welcoming you and your co-workers back for more memorable experiences.
   

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6. a

   amberr

   Dallas

   4 reviews

   5.0

   4 reviews

   Dined on December 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   They forgot to sing happy birthday to my mom.
   

   Benihana - Houston - Downtown, TXResponded on December 15, 2024

   Thanks for visiting us, Amber! We're so glad to hear that you had a great time at Benihana - Houston - Downtown and enjoyed our food. We apologize for the missed celebration of your mom's birthday - we'll make sure to take note of this for future celebrations. We're always aiming for perfection, and your feedback helps us do that. We hope to see you again soon!
   

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7. J

   Jennifer

   VIP

   Denver

   2 reviews

   1.0

   2 reviews

   Dined on December 4, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   No regular on drinks. Never got water asked for. Food was tasteless and did not get what was stated on menu. Very poor quality for price. Restaurant was dirty
   

   Benihana - Houston - Downtown, TXResponded on December 5, 2024

   Hey, Jennifer! We're really sorry to hear about your disappointing experience at our Benihana - Houston - Downtown location. We always aim to deliver a great experience, and we're gutted when we don’t meet expectations. We understand that our service and food quality did not meet your expectations, and we sincerely apologize for that. We take your feedback seriously and will use it to improve our services. We hope you'll give us another chance to make it up to you in the future. Best, The Management Team
   

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8. M

   Maren

   VIP

   Houston

   1 review

   3.0

   1 review

   Dined on November 29, 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Normally a very fun experience but the chef barely did any tricks. It was a mild and underwhelming moment.
   

   Benihana - Houston - Downtown, TXResponded on December 2, 2024

   Dear Maren, thank you for your feedback. We're sorry to hear about your experience and that our staff didn’t meet the level of service we strive for. We want every guest's experience to be the best possible, and we work hard to make sure that happens. Please feel free to reach out with further feedback or any questions via our "Contact Us" page on our website.
   

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9. D

   Dana

   Houston

   27 reviews

   5.0

   27 reviews

   Dined on November 27, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Server Tori and chef Betty were top notch! Saw to our every needs
   

   Benihana - Houston - Downtown, TXResponded on November 30, 2024

   Thanks for the feedback, Dana! We're thrilled to hear that our team was able to meet your every need. We take pride in our service and it's always rewarding to hear when we've done our best to accommodate our guests. We appreciate your high ratings and look forward to serving you again soon!
   

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10. M

    Magdi

    VIP

    Denver

    1 review

    1.0

    1 review

    Dined on November 22, 2024

    1. Overall 1
    2. Food 1
    3. Service 5
    4. Ambience 3

    Service was great. The food was below average to be honest.
    

    Benihana - Houston - Downtown, TXResponded on November 28, 2024

    Hello, Magdi! Thank you for taking the time to leave us a review. We're glad to hear that you enjoyed our service. However, we're truly sorry to hear that our food did not meet your expectations. We strive to provide our guests with top-notch dishes and it seems we missed the mark this time. Your feedback is invaluable and will be taken into consideration as we continually work to improve our offerings. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to have the opportunity to serve you again and provide a better experience. Best regards, The Management Team at Benihana - Houston - Downtown
    

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