Benihana - Houston - Downtown, TX

Review summary

1. K

   Kamesha

   Dallas

   2 reviews

   3.0

   2 reviews

   Dined on February 15, 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 2

   The floor was greasy as you walk on the tiled portion of the restaurant. Our server was great! Food was standard and a bit salty but satisfied my hibachi craving.
   

   Benihana - Houston - Downtown, TXResponded 2 days ago

   Thanks for the feedback, Kamesha! We're glad to hear that you enjoyed our service and the hibachi cuisine at Benihana - Houston - Downtown, TX. We apologize if the floor felt a bit greasy. We strive to provide a clean and comfortable environment for our guests, and we'll certainly look into this issue. We appreciate your understanding and look forward to serving you again soon!
   

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2. D

   Dora

   Houston

   1 review

   3.0

   1 review

   Dined on February 15, 2025

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 1

   We had an extremely long wait at this restaurant. It took an hour just to be seated (even with reservation), and then another hour before the chef even started cooking. The wait time was unacceptable, and the overall experience was frustrating. Definitely not worth the time."
   

   Benihana - Houston - Downtown, TXResponded on February 16, 2025

   Thanks for visiting us, Dora. We're truly sorry to hear about your recent experience at Benihana - Houston - Downtown, TX. We understand how frustrating a long wait can be and we apologize for the inconvenience it caused you. We strive to provide our guests with a seamless dining experience and it's clear we fell short during your visit. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to provide you with the experience you deserve. Best, The Management Team
   

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3. J

   Justin

   Houston

   1 review

   5.0

   1 review

   Dined on February 15, 2025

   1. Overall 5
   2. Food 4
   3. Service 3
   4. Ambience 5

   Was okay, on average be ready to spend $120-$250 per two people, was not my favorite restaurant but was great as a date spot
   

   Benihana - Houston - Downtown, TXResponded on February 16, 2025

   Hi Justin, We appreciate you taking the time to share your feedback with us. We're glad to hear that you found our restaurant to be a good spot for a date. We understand that you found our prices to be on the higher side and we're sorry if this affected your overall experience. We're constantly working on improving our services and your feedback is invaluable in this process. We hope to have the opportunity to serve you again and provide a better experience. Thank you once again for your review. Best regards, Benihana - Houston - Downtown, TX Management Team
   

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4. P

   Priscilla

   Las Vegas

   7 reviews

   4.0

   7 reviews

   Dined on February 15, 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   The food was excellent as well as our chef. This was the first time I went that I didn’t have consistent service with drink refills, etc.
   

   Benihana - Houston - Downtown, TXResponded on February 17, 2025

   Thanks for visiting us, Priscilla! We're thrilled to hear that you enjoyed the food and found our chef to be excellent. We're sorry to hear that you experienced inconsistent service and drink refills. We appreciate your feedback and will certainly work on improving our service. We look forward to serving you again at Benihana - Houston - Downtown, TX.
   

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5. R

   Ramiro Hernandez

   Los Angeles

   1 review

   5.0

   1 review

   Dined on February 14, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We have always celebrated our success at this place and when i tell you they don’t disappoint i mean it . The Benihana trio is by far my favorite. I will definitely be back to celebrate more often.
   

   Benihana - Houston - Downtown, TXResponded on February 15, 2025

   Thanks for the review, Ramiro Hernandez! We're thrilled to hear that you chose Benihana - Houston - Downtown, TX for your celebrations and that you've enjoyed the Benihana trio. We always strive to provide the best service, and we're glad to know we hit the mark for you. Looking forward to welcoming you back soon for more memorable experiences!
   

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6. S

   Sha’kyrah

   Houston

   1 review

   5.0

   1 review

   Dined on February 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Massani was great and kamdy food was good and I at fun they song me a birthday song two times
   

   Benihana - Houston - Downtown, TXResponded on February 11, 2025

   Hey Sha'kyrah, We're over the moon to hear that you had a fantastic time celebrating your birthday with us at Benihana - Houston - Downtown, TX! It's wonderful to know that our food and service met your expectations. We always aim to make special occasions even more memorable. Your kind words are greatly appreciated. Looking forward to serving you again soon.
   

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7. R

   Ryan

   Philadelphia

   2 reviews

   5.0

   2 reviews

   Dined on February 7, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   The staff was great and the food was too. Celebrated a birthday for a friend and they made that fun
   

   Benihana - Houston - Downtown, TXResponded on February 9, 2025

   Hi Ryan, We're thrilled to hear that you had a great time celebrating your friend's birthday at Benihana - Houston - Downtown, TX! It's wonderful to know that our team made your day memorable. We're also glad that you enjoyed our food. We strive to provide a memorable experience for our guests and your feedback tells us we're on the right track. We look forward to welcoming you back soon. Best regards, The Management Team
   

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8. S

   Slavi

   VIP

   Las Vegas

   13 reviews

   5.0

   13 reviews

   Dined on February 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Always a good place to have dinner, coming here since i was a children
   

   Benihana - Houston - Downtown, TXResponded on February 6, 2025

   Thanks for the feedback, Slavi! We're thrilled to hear that you've enjoyed your dinners at Benihana - Houston - Downtown, TX since you were a child. It's always our goal to provide a memorable dining experience for all our guests. We appreciate your high ratings and look forward to serving you again soon!
   

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9. M

   Madison

   Houston

   4 reviews

   4.0

   4 reviews

   Dined on February 1, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Chefs were very accommodating with food allergies, and the hibachi scallops and lychee martini were excellent!
   

   Benihana - Houston - Downtown, TXResponded on February 2, 2025

   Hi Madison, We're thrilled to hear that you had a great experience at Benihana - Houston - Downtown, TX. It's wonderful to know that our chefs were able to accommodate your food allergies and that you enjoyed our hibachi scallops and lychee martini. We strive to provide excellent service and it's great to know we hit the mark during your visit. Thank you for taking the time to leave us this wonderful review. We look forward to serving you again soon! Best regards, The Management Team
   

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10. S

    Shawnta

    Los Angeles

    4 reviews

    1.0

    4 reviews

    Dined on January 26, 2025

    1. Overall 1
    2. Food 3
    3. Service 1
    4. Ambience 1

    This place is filthy! We had a used sugar packet floating in our soup and the manager did nothing to compensate us other than to get us a new bowl of soup. Grease and grime all over the cooking table vents and will cause a fire one day. The cooking table had old food on it when we were seated. This place needs a deep cleaning. Can’t believe the health inspector hasn’t shut this location down. A used sugar packet in a bowl of soup is unacceptable. Means someone is not cleaning the dishes and or dumping things in food items that aren’t supposed to be in there in purpose.
    

    Benihana - Houston - Downtown, TXResponded on January 27, 2025

    Hey Shawnta, We're really sorry to hear about your experience at Benihana - Houston - Downtown, TX. Cleanliness and safety are our top priorities, and we apologize for the issues you've mentioned. We take your feedback seriously and will address this issue immediately. We hope you'll give us another chance to provide a better dining experience. Best, The Management Team
    

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