Benihana - Las Colinas, TX

Review summary

1. K

   Karen

   San Diego

   3 reviews

   1.0

   3 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   Had reservation for 8 pm didn’t get seated until 8:45 pm. Ordered a Las Vegas Roll came out cold had to send it back for a fresh one. Server was not attentive to table did not bring out salad or come back to see if anyone needed anything. Chef came out at 9:30 pm food wasn’t ready until after 10 pm even though we had reservation. One of my worst encounter with Benihana at this location will be a while before I come back.
   

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2. C

   Candace

   Phoenix

   5 reviews

   1.0

   5 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 5

   I booked a reservation for dinner for Christmas as I’ve done every time I have dined at Benihana and I have dined with them before on Christmas and on Thanksgiving and this was the worst experience ever. I arrived at 3:55 for my 4:00 reservation and was told “sorry for the inconvenience but it will be about an hour and a half” I have never heard about there being a long wait with a reservation. Then when we finally got seated it was as if we were rushed to get us in and out. I asked what would be done to accommodate the inconvenience only to have $20 taken off our bill. I usually always enjoy having dinner at Benihana but it will probably be a long time before I go back if ever.
   

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3. f

   fred

   Dallas

   2 reviews

   3.0

   2 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 4

   Grossly overbooked. The appointment a waste of effort. 3:30 meant 5:00. The OpenTable process was useless. Benihana management either has no idea of their capability to service or integrity to deal honorably with patrons. Or both. Once seated, it was Christmas Day Benihana quality all the way. It is our fifth year, same day.
   

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4. C

   Carl

   Dallas

   2 reviews

   3.0

   2 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   My only real problem was having a reservation and being told there was an hour wait. This is the 2nd year in a row they were an hour behind! Last year the excuse was short on cooks. This year they had no excuse. I just had to wait.
   

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5. S

   Steven

   Dallas

   4 reviews

   3.0

   4 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 4

   The chef at our table was great. It seems everyone at the table wanted something a different way and he did a fine job accommodating them. He had a good sense of humor. The food was great. And lots of it. But……we had reservations for 3.00pm. We didn’t get seated until nearly 4:00pm. What’s the point of making a reservation if the restaurant can’t come close to honoring it?
   

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6. J

   Jana

   VIP

   Dallas

   8 reviews

   3.0

   8 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 3

   Christmas Day we had reservations for 2:45 and finally got seated at almost 4:00 Then waited at table for a cook to become available. Did not leave restaurant until 6:00. The food was amazing as always which is why we waited but management needs to do a better job at staffing for the Christmas crowd - or limit the reservations to match the capacity. Waiting for such a long time was not optimal but the food was great and servers were pleasant even though stressed and very busy. I will be back - but not on Christmas Day!
   

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7. H

   Hazel

   VIP

   Baltimore

   11 reviews

   3.0

   11 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   It was overbooked and busy on Christmas Day. Hurry up and wait. Saices too salty
   

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8. E

   Edd

   Dallas

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Long wait time with reservation had 2pm reservation was seated at 3:30
   

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9. G

   Greg

   Austin

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Great Christmas Day meal for a couple of empty nesters that it was our year to not be with kids. Food was great, service impeccable… the only drawback is just the restaurant is desperate need of an update… edges of carpet worn badly… wall decor shows age and is in need of thorough cleaning. Thanks to all that prepared our meals and that took amazing care of us!!!
   

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10. ML

    MikeL

    Dallas

    1 review

    5.0

    1 review

    Dined 2 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 3

    I highly recommend the sushi and the tuna steak. Soooo good!
    

    Benihana - Las Colinas, TXResponded 1 day ago

    Thanks for the review, Mike! We're thrilled to hear that you enjoyed the sushi and tuna steak at Benihana - Las Colinas, TX. Your recommendation means a lot to us! We strive to provide the best food and service to our customers, and it's always rewarding to hear when we've succeeded. We appreciate your feedback and look forward to serving you again soon!
    

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