Benihana - Las Colinas, TX

Review summary

1. C

   Carl

   Dallas

   2 reviews

   3.0

   2 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   My only real problem was having a reservation and being told there was an hour wait. This is the 2nd year in a row they were an hour behind! Last year the excuse was short on cooks. This year they had no excuse. I just had to wait.
   

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2. H

   Hazel

   VIP

   Baltimore

   10 reviews

   3.0

   10 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   It was overbooked and busy on Christmas Day. Hurry up and wait. Saices too salty
   

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3. ML

   MikeL

   Dallas

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   I highly recommend the sushi and the tuna steak. Soooo good!
   

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4. B

   Brent

   Fargo

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience. Server Jason was very attentive and food was outstanding.
   

   Benihana - Las Colinas, TXResponded 2 days ago

   Thanks for visiting us, Brent! We're thrilled to hear that you had a great experience at Benihana - Las Colinas. It's wonderful to know that our food met your expectations and that our server provided excellent service. We strive to provide our guests with top-notch service and delicious meals, and your feedback is a testament to our efforts. We look forward to welcoming you back soon.
   

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5. L

   Lupe

   VIP

   Dallas

   11 reviews

   5.0

   11 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and ambiance! Ask for Chef Lu! He is amazing, interacts with everyone with such a great personality! Not to mention a great Chef!
   

   Benihana - Las Colinas, TXResponded 3 days ago

   Thanks for the feedback, Lupe! We're thrilled to hear that you enjoyed the food and ambiance at Benihana - Las Colinas. Our team always aims to provide a memorable dining experience and it's great to know we hit the mark with you. We're glad you appreciated our Chef and his personality. Your kind words are greatly appreciated and we look forward to welcoming you back soon!
   

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6. P

   Pam

   Dallas

   13 reviews

   3.0

   13 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 2
   3. Service 1
   4. Ambience 2

   My husband and I had reservation @ 5:00 to celebrate our 26th wedding anniversary. We were told to have a seat and they would seat us in a few. My husband went to the bar and ordered 1 beer and 1 coconut Mojito. At that point we were informed our table was ready. We sat down and I took a sip out of my drink. I could tell right away that my drink was not a coconut mojito. We informed our waitress and she took my drink back up to the bar. She came back with some kind of milk shake. I finally went back up to the bar and informed them that my drink wasn’t a coconut mojito. He went to say to me how to make it. I told him he shouldn’t be back behind the bar if he don’t know what he is doing. I went to sit back down with my so called Coconut mojito. To be swarmed with nat’s. I finally got manmgt to the table and informed him what happened at the bar and now we are being swarmed with nat’s. The manager offered to put my meal in a Togo container. I told him I haven’t received the rest of my meal. He walked off from me. Also by observing staff and manager’s I saw manager’s going around and taking the menu’s to the front of the restaurant. My opinion only Mangmt should be having his hostess doing that since 5-6 are standing at the front greeting customers. which those could have been take care of by the hostess that aren’t doing much at all. As we were leaving the people that were sitting with us stated they had a nat just flew into their drink. As far as the cook for our table, I believe he need’s some more training in cooking and making sure there isn’t cross contamination. One of the customer’s at our table told the cook she is a vegan and please don’t put her tuna in the steak juice. 12/21/24 4:44pm #50024, 20241226433, $24.90 table 104/1. 12/21@6:21pm #30007 $208.39, 202412211822141. Table 24. Server Sirima. She was very hard to understand. Mgmt could utilize extra hostess by having them walk around helping remove dirty dishes. The Restraunt was not all that busy.
   

   Benihana - Las Colinas, TXResponded 2 days ago

   Hello Pam, We're truly sorry to hear about your recent experience at Benihana - Las Colinas. We strive to provide excellent service and it's clear we fell short in your case. We apologize for the misunderstanding with your drink order and any discomfort caused. Your feedback is invaluable to us and we assure you that we will address these issues to improve our service. We hope you'll give us another chance to make things right. Best regards, Benihana - Las Colinas, TX Management Team
   

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7. C

   Crystal

   VIP

   Dallas

   13 reviews

   5.0

   13 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   John is was an AMAZING chef! I’ve been to Benihana at least 50 times or more through the years so you think it will always be the same. However, John seasoned the food to perfection and added a few more entertainment tricks that refreshed the experience. Thanks for renewing me and husband’s appreciation for the Benihana experience.
   

   Benihana - Las Colinas, TXResponded 3 days ago

   Thanks for the review, Crystal! We're thrilled to hear that you had an amazing time at Benihana - Las Colinas. It's great to know that our chef's expertise has renewed your appreciation for our services. We always aim to make each visit a memorable one, so your feedback is much appreciated. We look forward to your next visit!
   

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8. M

   Madison

   VIP

   New Orleans

   8 reviews

   2.0

   8 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 2

   Made a reservation and we were sat within a few minutes of arrival (yay). Once we were sat, it took unusually long for our server to greet us and get the experience started. We waited 1.5 hours at the table until the hibachi chef made his way to our table. We had to go to the bar to get drinks because our server was not around… We got the feeling she was kind of avoiding us due to the long wait for a hibachi chef. The manager was visibly walking around, but never came over to our table to communicate/apologize for the long wait. They did take 20% off the bill so kudos to them for doing something. Will never go back!
   

   Benihana - Las Colinas, TXResponded 4 days ago

   Thanks for the feedback, Madison. We're sorry to hear about your experience at Benihana - Las Colinas. It's disheartening to know that our service did not meet your expectations and that you felt ignored by our team. We understand how frustrating it can be to wait for a hibachi chef, and we apologize for any inconvenience caused. We're glad you appreciated our offer to take off the bill, but we're sorry we couldn't make it up to you. We hope to have the opportunity to serve you again and provide a better experience.
   

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9. d

   darlene

   VIP

   Dallas

   57 reviews

   5.0

   57 reviews

   Dined on December 18, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Awesome dining treat for lunch. Greeted upon arrival snd seated after a brief wait. Braydon was our serve person snd was excellent. Personable and got all ou orders perfectly submitted. Promptly took drink orders..then food..kept things picked up and refilled. "Yankee" was our fab chef. He was great w interaction and showmanship. Few new surprise presentations at lunch and food cooked to perfection. He was fun and enjoyed his job. He was one if the best chef's ever. Another wonderful exp. At Benihanas. Thank you and we wish everyone Merry Christmas.
   

   Benihana - Las Colinas, TXResponded 4 days ago

   Thanks for the review, Darlene! We're thrilled to hear that you enjoyed your lunch at Benihana - Las Colinas. It's wonderful to know that our team was attentive and that you had a great experience with our service and the food. We're glad you had a fun time with our chef and that he made your dining experience memorable. We look forward to welcoming you back for more memorable experiences. Merry Christmas!
   

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10. G

    Gregory

    VIP

    Dallas

    107 reviews

    5.0

    107 reviews

    Dined on December 17, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Having gone to Benihana for many years, our visits have declined in recent years due to poor service and intense cross-selling. Tonight was very different. The service was excellent, our chef was great, and the table was comfortable and over jammed with too many patrons. A very enjoyable experience.
    

    Benihana - Las Colinas, TXResponded 7 days ago

    Hi Gregory! Thank you so much for your kind words and for being a loyal Benihana's customer for many years. We're thrilled to hear that you had a great experience and that our service was up to the mark. We're sorry to hear that the past few visits didn't live up to your expectations, but we're glad to know that we've made some improvements. We hope to see you again soon for another enjoyable experience. Best regards, The Management Team
    

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