Benihana - Las Colinas, TX

Review summary

1. G

   Gregory

   VIP

   Dallas

   106 reviews

   5.0

   106 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Having gone to Benihana for many years, our visits have declined in recent years due to poor service and intense cross-selling. Tonight was very different. The service was excellent, our chef was great, and the table was comfortable and over jammed with too many patrons. A very enjoyable experience.
   

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2. H

   Hjalmar

   VIP

   Dallas

   25 reviews

   5.0

   25 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Today was a great experience. Eileen was exceptional. Some of the best service I’ve had in a while. I come to this Benihana often.
   

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3. M

   Mary

   Dallas

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Was first time for some of our party!! Everyone loved it!!!
   

   Benihana - Las Colinas, TXResponded 1 day ago

   Hi, Mary! Thank you for choosing to dine with us at Benihana - Las Colinas! We're thrilled to hear that everyone loved their experience and that we were able to provide a memorable dining experience for your group. We appreciate your perfect ratings and look forward to serving you again soon! Best, The Management Team
   

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4. K

   Kimberly

   San Francisco

   12 reviews

   4.0

   12 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 5

   Always good, though the rice served was hard. As well as server barely checked up on us. IMO the show could’ve been better. Pretty repetitive imo
   

   Benihana - Las Colinas, TXResponded 2 days ago

   Thanks for the feedback, Kimberly! We're glad to hear that you've had consistently good experiences with us at Benihana - Las Colinas. We take pride in our food and service, and we're sorry to hear that the rice served didn't meet your expectations this time. We also appreciate your input on our service attentiveness. We'll certainly take your comments into consideration as we continually strive to improve our guests' experiences. We hope to see you again soon for a better show!
   

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5. OT

   OpenTable Diner

   Dallas

   8 reviews

   2.0

   8 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   Food was fine, and cook was very entertaining. The waiter however was not adequate and we had problems with the bill as a result. Items were added to our bill but then not served to us.
   

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6. L

   Lori

   Greensboro

   16 reviews

   5.0

   16 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our chef and server were great! Food was excellent! We had to wait a little longer than our reservation time to be seated, but overall it was an awesome dining experience!
   

   Benihana - Las Colinas, TXResponded 3 days ago

   Thanks for the review, Lori! We're thrilled to hear that you and your family had a great dining experience at Benihana - Las Colinas. We always aim to deliver excellent food and service, and we're glad that we met your expectations. We apologize for the delay in seating due to our usual high volume, and we appreciate your understanding. We look forward to serving you again soon!
   

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7. C

   Caio

   Dallas

   2 reviews

   5.0

   2 reviews

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great place for a special occasion! Will definitely return!
   

   Benihana - Las Colinas, TXResponded on December 10, 2024

   Hey, Caio! Thank you so much for your wonderful review! We're thrilled to hear that you had a great time celebrating your special occasion at Benihana - Las Colinas. Your kind words about our food and service truly made our day. We strive to make every visit a memorable one and it's wonderful to know we hit the mark with you. We can't wait to welcome you back for another special occasion!
   

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8. S

   Sara

   Seattle

   4 reviews

   1.0

   4 reviews

   Dined on December 7, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Our server was really rude and not truthful about up charges. He was trying to be funny but honestly just was really unprofessional the whole time. I would never go back.
   

   Benihana - Las Colinas, TXResponded on December 9, 2024

   Hey, Sara! We're really sorry to hear about your recent experience at Benihana - Las Colinas. We strive to provide excellent service and it's clear we fell short this time. We apologize for any misunderstanding about up charges and we assure you we're taking your feedback seriously. We hope you'll give us another chance to show you the professional service that Benihana - Las Colinas is known for. Best, The Management Team
   

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9. A

   Antwain

   Dallas

   2 reviews

   5.0

   2 reviews

   Dined on December 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience overall! Will go back to location.
   

   Benihana - Las Colinas, TXResponded on December 9, 2024

   Thanks for the feedback, Antwain! We're thrilled to hear that you had a great experience at Benihana - Las Colinas. It's always our goal to provide excellent service and a memorable dining experience. We're glad that you enjoyed our food and found it to be of great value. We can't wait to welcome you back soon. Best regards, The Management Team
   

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10. S

    Shaniqua

    Dallas

    6 reviews

    4.0

    6 reviews

    Dined on December 2, 2024

    1. Overall 4
    2. Food 5
    3. Service 3
    4. Ambience 4

    I had a pretty good experience. It is a bit pricey for 3 people. My bill was $180. My only complaints are the time waiting between drink refills. And the Cooks bare hands serving me rice in a bowl. The problem was that he had is thumb resting on the rice while trying to pass the bowl ls to everyone. I’m. It sure why one hand was gloved and one was not. As for the space. The Parking is great . The place can use some cleaning around the base of the grills. But overall not a bad experience.
    

    Benihana - Las Colinas, TXResponded on December 4, 2024

    Dear Shaniqua, thank you for your positive review! We're delighted to hear that you enjoyed your experience with us and that our chef provided excellent service. We appreciate your feedback and hope to welcome you back soon
    

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