Benihana - Las Colinas, TX

Review summary

1. R

   Reginald

   Dallas

   2 reviews

   2.0

   2 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   2 stars… took an hour to be seated.. another hour for food, and that wasn’t great. I’m a regular customer so this isn’t me just ranting. I have had better experiences at the same location.
   

   Benihana - Las Colinas, TXResponded 1 day ago

   Thanks for the review, Reginald. We're truly sorry to hear about your recent experience at Benihana - Las Colinas, TX. It's disappointing to know that you felt the wait times were longer than usual and the food was not up to your expectations. We appreciate your loyalty as a regular customer and we want to assure you that your feedback is valuable to us. We will certainly work on improving the service and food quality you've received. We hope to have the opportunity to serve you again in the future. Best regards, Benihana - Las Colinas, TX Management Team
   

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2. S

   Sharon

   Orlando

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 1

   Waited for almost 2 hours to get seated and service.
   

   Benihana - Las Colinas, TXResponded 1 day ago

   Thanks for the review, Sharon. We're sorry to hear about the long wait you experienced during your visit to Benihana - Las Colinas, TX. It's certainly not the standard we aim to provide. We're glad to hear that you enjoyed the food, but we understand that service and timely seating are equally important. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to provide a better dining experience. Best regards, Benihana - Las Colinas, TX Management Team
   

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3. R

   Rachel

   Dallas

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 1

   I made a reservation on December 9th for a birthday dinner to celebrate with a few friends. I confirmed my reservation the day prior via text and called the morning of on January 18th to downsize my party. Upon arriving we were seated pretty quickly and I informed the employees at the front we still had one person who would be arriving. My last guest arrived about 20 minutes later as the chef had arrived to our table. Despite there being an empty seat available she was told at the employees were refusing to allow her to join us because the table had been closed. She insisted she was fine with just sitting with us if it was too much on an inconvenience to order food. A slim African American man with glasses about 6'3 informed us he would not allow her to sit with us EVEN THOUGH there was an empty seat and she agreed not to place an order. The man made us get up and instructed us to the booths where we were able to sit together. This is my 2nd time at this location and both experiences were terrible. A terrible way to celebrate my birthday. We also had an employee ask to take pictures of us which would be printed. He never returned with our pictures leaving us to wonder why he took our pictures on what he claimed was a company cell phone
   

   Benihana - Las Colinas, TXResponded 1 day ago

   Dear Rachel! Thank you for your feedback, and we sincerely apologize for your disappointing experience. Celebrating a birthday should be special, and we’re sorry we fell short. It’s unacceptable that your last guest wasn’t allowed to join despite the empty seat and her willingness to forego ordering. Additionally, being asked to move tables was inconvenient and should have been handled better. The situation with the photos is also concerning, and we’ll investigate why they were not delivered as promised. Your experience does not reflect the standard we strive for, and we will address these issues with our team to ensure better service in the future.
   

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4. J

   John

   Dallas

   11 reviews

   5.0

   11 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a great experience. Good food and service. Expensive but worth a splurge.
   

   Benihana - Las Colinas, TXResponded 1 day ago

   Thanks for the feedback, John! We're thrilled to hear that you always enjoy your experiences at Benihana - Las Colinas, TX. Our team takes pride in providing excellent food and service, so we're glad to know we're meeting our goal. We understand that spending a bit more may seem like a splurge, but we're glad you feel it's worth it. We look forward to serving you again soon. - The Management Team
   

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5. S

   Steve

   Dallas

   5 reviews

   5.0

   5 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always an excellent dining experience at Benihana in Las Colinas! John was great! Entertaining and prepared the dinner perfectly.
   

   Benihana - Las Colinas, TXResponded 5 days ago

   Thanks for visiting us, Steve! We're thrilled to hear that you always have an excellent dining experience at Benihana - Las Colinas, TX. Your kind words about our food and service truly made our day! We strive to create an entertaining and prepared dinner, and we're glad to know we hit the mark for you. We look forward to serving you again soon. Best, Benihana - Las Colinas, TX Management Team
   

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6. M

   Matthew

   VIP

   Las Vegas

   10 reviews

   3.0

   10 reviews

   Dined on January 13, 2025

   1. Overall 3
   2. Food 1
   3. Service 4
   4. Ambience 3

   Food was bland. Reservations for 2:30, sat at 3:00, food served 3:40.
   

   Benihana - Las Colinas, TXResponded 6 days ago

   Hello Matthew, We're sorry to hear that your recent dining experience at Benihana - Las Colinas, TX did not meet your expectations. We understand that our food was not to your liking and for that, we sincerely apologize. We always aim to provide our guests with flavorful dishes and we're sorry that we fell short during your visit. We appreciate your patience and understanding, and we hope to have the opportunity to serve you again and provide a better experience. Best regards, The Management Team
   

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7. J

   Joselyn

   Dallas

   8 reviews

   5.0

   8 reviews

   Dined on January 4, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This place is always our favorite especially for a date night.
   

   Benihana - Las Colinas, TXResponded on January 6, 2025

   Hello Joselyn, Thank you for your kind words and for choosing Benihana - Las Colinas, TX for your date night! We're thrilled to hear that we're your favorite for a date night. We're sorry to hear that you had an exceptional experience with us, and we appreciate your high ratings for our food, service, and value. We look forward to welcoming you back for more memorable experiences. Best, The Management Team
   

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8. N

   Nay

   Dallas

   8 reviews

   5.0

   8 reviews

   Dined on January 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good food and a good time as always! Great start to 2025!
   

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9. S

   Suwency

   Los Angeles

   3 reviews

   4.0

   3 reviews

   Dined on January 1, 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   I would have given them 5 stars if it wasn’t for having reservations and still being seated an hour later. Place was packed and they said everyone had reservations, not sure how true that was and if it was true, why would they overbook! Overall though the food was amazing as always and our chef was super nice and funny!
   

   Benihana - Las Colinas, TXResponded on January 6, 2025

   Hi Suwency, Thank you for taking the time to share your feedback. We're thrilled to hear that you enjoyed the food and found our chef to be super nice and funny! We're sorry to hear about the delay in seating due to overbooking. We strive to provide the best service to our guests and your feedback helps us improve. We hope to welcome you back to Benihana - Las Colinas, TX soon. Best, The Management Team
   

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10. j

    julie

    Charleston

    6 reviews

    4.0

    6 reviews

    Dined on January 1, 2025

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 5

    Only issue was they were running about an hour behind on reservations. But considering it’s was NYE - I understand. They were very full!! Great company and service and food!
    

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