Benihana - Lombard, IL

Review summary

1. o

   obiee

   Chicago

   1 review

   vip
   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food was great love coming here thank you
   

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2. T

   Tanya

   Chicago

   13 reviews

   vip
   3.0

   13 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   I’ve been dining at this location for 24 years. Last night I ordered my usual Chateaubriand and they’ve changed the meat. The quality is no longer there and it was tough. I guess for me this is the beginning of the end. Bye bye Benihana 😢
   

   Benihana - Lombard, ILResponded 3 days ago

   Dear Tanya! Thanks for the feedback. We're sorry to hear that your recent meal didn't meet your expectations. We pride ourselves on our culinary quality and it's disappointing to know that we fell short this time. We understand your disappointment and we're truly sorry. We value your loyalty and we hope you'll give us another chance to impress you in the future.
   

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3. E

   Elsa

   Chicago

   13 reviews

   vip
   4.0

   13 reviews

   Dined on December 4, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food & service! A bit expensive but worth it, especially because of the cool little things our chef did to keep us engaged.
   

   Benihana - Lombard, ILResponded 7 days ago

   Hey Elsa! Thank you so much for your kind words and high ratings! We're thrilled to hear that you enjoyed our food and service. We always strive to make our guests feel engaged and special with our little touches. We understand your concern about the cost. We aim to provide the best quality food and service, and we believe that we deserve to be considered worth the price. We appreciate your feedback and look forward to serving you again soon! Best, The Management Team at Benihana - Lombard
   

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4. A

   Anthony

   Chicago

   1 review

   5.0

   1 review

   Dined on December 2, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   So fun! Our chef was entertaining and accommodating to everyone. I will definitely be returning!
   

   Benihana - Lombard, ILResponded 3 days ago

   Dear Anthony! Hey there! We're over the moon to hear that you had such a fun time at Benihana - Lombard. It's great to know that our chef could accommodate everyone's needs and make your visit memorable. We're thrilled that you loved our food and service. We can't wait to welcome you back soon!
   

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5. E

   Elizabeth

   Chicago

   1 review

   1.0

   1 review

   Dined on December 2, 2024

   1. Overall 1
   2. Food 5
   3. Service 3
   4. Ambience 3

   Food was good, I don’t think it was worth $400 but overall good food and the cooks are outgoing. Our issue was the waiter, she was always hovering over us and then at the end we thought the tip was included in the bill but it wasn’t so she just stood there saying it wasn’t in the bill and after us collecting $30 cash for tip she was still waiting for more.
   

   Benihana - Lombard, ILResponded on December 4, 2024

   Dear Beth, we're sorry to hear that our team members weren't able to provide you with the service experience you were looking for. We will be sure to pass your feedback on, and we’ll work on improving our guest service in order to meet your expectations in the future. Thank you for taking the time out of your day to leave us a review and feel free to reach out with further feedback or any questions via our "Contact Us" page on our website.
   

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6. M

   Miz

   Chicago

   4 reviews

   4.0

   4 reviews

   Dined on December 1, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   We were sat quickly, but we waited extremely long for chef to come out to cook. When he finally did, he discovered that our hibachi table was not hot (never turned on). So, then they moved my party to another table. Kind of frustrating experience. The food was good overall
   

   Benihana - Lombard, ILResponded 1 day ago

   Hey, Miz! We're sorry to hear about your recent experience at Benihana - Lombard. We apologize for the inconvenience caused by the hibachi not being ready at the right time. We understand how frustrating that can be and we're truly sorry for any inconvenience it may have caused you. We're glad to hear that you found the food to be good overall. We appreciate your feedback and hope to serve you again soon. Best, The Management Team
   

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7. K

   Karin

   Chicago

   24 reviews

   vip
   4.0

   24 reviews

   Dined on December 1, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   We were at a table with another family. Hard to hear while talking with them. Enjoyed the banter. Large portions of food and brought leftovers home for a yummy breakfast. Loved the theatre of watching everyone watching intently at the chef preparing their meal. Chef was great.
   

   Benihana - Lombard, ILResponded on December 2, 2024

   Hi, Karin! We're delighted to know that you had a memorable dining experience at Benihana. Thank you for your kind words and we hope to see you again soon!
   

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8. T

   Tiara

   Chicago

   1 review

   5.0

   1 review

   Dined on December 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our cook Adan was absolutely amazing! The food was delicious last night, as lately the times I have gone with my family it has been so so, well last night made up for the other experiences. Also our waitress, I don’t remember her name but it was her first night, she did absolutely amazing for it being her first night on a Saturday ! She wasn’t nervous and she jumped right in like she has been doing this forever. She was friendly and smiled a lot , she was quick to get everything we needed and very interactive with the guest! An atmosphere like Beninihanas needs more waitresses like that as it can be very intimidating with the amount of guest on weekends!
   

   Benihana - Lombard, ILResponded on December 2, 2024

   Dear Tiara, thank you for your positive review! We're delighted to hear that you enjoyed your experience with us and that our chef provided excellent service. We appreciate your feedback and hope to welcome you back soon
   

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9. A

   Andrew

   Chicago

   20 reviews

   5.0

   20 reviews

   Dined on November 30, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Went for daughters bday. Everything was excellent. Food, service, chef, etc just fantastic.
   

   Benihana - Lombard, ILResponded on December 2, 2024

   Hi Andrew! We are thrilled to hear that you had such a fantastic experience at our restaurant. We always aim to provide delicious food and exceptional service, and we're glad that was reflected in your visit. Thank you for your kind words.
   

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10. J

    Jennifer

    Chicago

    1 review

    5.0

    1 review

    Dined on November 28, 2024

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 5

    The food is always delicious and having it cooked in front of you is always fun! There was a little confusion with our order, but we did get everything we paid for. It was well worth the money we paid.
    

    Benihana - Lombard, ILResponded on November 30, 2024

    Hey, Jennifer! Thanks for your review! We're thrilled to hear that you always find our food delicious and cooked in front of you enjoyable. We do apologize for the confusion with your order, but we're glad it was worth the trouble! We appreciate your understanding and patience. We're looking forward to serving you again soon. Best, The Management Team at Benihana - Lombard
    

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