Benihana - Lombard, IL

Review summary

1. C

   Carolyn

   Indiana

   1 review

   3.0

   1 review

   Dined today

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Service was very slow. We had to wait 45 minutes past our reservation time to get seated. After drink orders were taken it was slow to order our food as well. We did promptly get our soup and salad, but then the waitress disappeared for a long time and never checked on us for drink refills. We waited about 45 minutes before a chef came to our table as well. Food was good and chef was entertaining. We also didn’t like that the fried rice was $7 more than just white rice and that was not listed in the menu or told by the waitress before we ordered it.
   

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2. H

   Hussain

   Chicago

   12 reviews

   3.0

   12 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 4

   Service wasn’t great that night and understandably so. They were busy and it was Christmas. Our server just kept forgetting items and wouldn’t write things down. Our table all ended up missing items that we ordered and paid for which is just frustrating.
   

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3. T

   Ted

   Chicago

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We have been there several times and keep returning based on quality of the food and the performance of the staff. The chef always makes it a fun experience
   

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4. m

   maureen

   Orlando

   3 reviews

   4.0

   3 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Fun lunch - always odd sitting with strangers - but I understand why
   

   Benihana - Lombard, ILResponded 1 day ago

   Thanks for the feedback, Maureen! We're glad to hear that you had a fun lunch at Benihana - Lombard, IL. We understand that it can get a bit awkward sitting with strangers at times, but we're glad you understand why. We appreciate your understanding and patience, and we're always here to help make your dining experience more comfortable. We hope to see you again soon!
   

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5. J

   Jenny

   Chicago

   13 reviews

   5.0

   13 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Everything was excellent. The chicken wasn’t as perfect as it usually was but everything else was on point.
   

   Benihana - Lombard, ILResponded 1 day ago

   Hey Jenny, Thank you for your kind words and for taking the time to share your experience at Benihana - Lombard, IL. We're thrilled to hear that you enjoyed the food and service. We strive to provide the best quality and it's always encouraging to hear when we've hit the mark. We're sorry to hear that the chicken didn't meet your expectations this time. We appreciate your feedback and will definitely look into this. We hope to see you again soon. Best, The Management Team
   

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6. A

   Antoinette

   Chicago

   1 review

   4.0

   1 review

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our waiter assistant was excellent bringing our salads and beverages, etc. our cook seemed new did not smile much and was rather sloppy. He needed to clean more as he proceeded. I finished my entire dinner with a slop of sauce and a raw onion sitting in front of my plate
   

   Benihana - Lombard, ILResponded 1 day ago

   Hello Antoinette, Thank you for taking the time to share your experience at Benihana - Lombard, IL. We're thrilled to hear that you enjoyed our service and food, but we're sorry to hear that there were aspects of your meal that didn't meet your expectations. We take pride in our food quality and it sounds like we missed the mark this time. We appreciate your feedback and we'll certainly use it to improve. We hope to have the opportunity to serve you again and provide a more positive dining experience. Best Regards, The Management Team
   

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7. M

   Mike

   Chicago

   1 review

   4.0

   1 review

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 3

   Food was good was just weird as we got everything separate. We got zucchini and onions by themselves and then the proteins. We looked over at the next table and that chef was doing it all together. We would have preferred that but it was still all very good.
   

   Benihana - Lombard, ILResponded 1 day ago

   Hello Mike, Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed our food and that it was well-received overall. However, we're sorry to hear that the presentation didn't meet your expectations. We always strive to create a harmonious atmosphere for our guests and we'll certainly take your feedback into account. We hope to have the opportunity to serve you again and provide a more seamless dining experience. Best Regards, Benihana - Lombard, IL Management Team
   

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8. N

   Nicole

   Chicago

   2 reviews

   2.0

   2 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 4

   We had 6:45 reservations for our daughter’s bday & we weren’t seated until 7:30. Once we were seated we had no service for 10 minutes until someone came and moved us to another table. After we ordered they forgot part of our order. We would honestly never go back again. We were super disappointed and this was our first time there.
   

   Benihana - Lombard, ILResponded 2 days ago

   Thanks for visiting us, Nicole. We're truly sorry to hear about your recent experience at Benihana - Lombard, IL. It's clear that we fell short of our service standards during your visit, and for that, we apologize. We understand how frustrating it can be to wait, especially on a special occasion like your daughter's birthday. We assure you that this is not the standard we strive to maintain. Your feedback is valuable to us and we will ensure that it is used to improve our service. We hope you will give us another chance to make it up to you. Best, The Management Team
   

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9. W

   William

   VIP

   Chicago

   5 reviews

   2.0

   5 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   Couldn’t get the bill right after multiple tries—too high by 25%. 30 minute process. Refills on drinks slow. Maybe busy Monday night. Cooking ok but process a bit more forced.
   

   Benihana - Lombard, ILResponded 2 days ago

   Hey William, We're truly sorry to hear about your experience at Benihana - Lombard, IL. We understand that the service and the process of paying your bill were not up to the mark. We also appreciate your feedback regarding the refills on drinks and the speed of the kitchen. We're constantly working on improving our services and your feedback is invaluable. We hope to have another chance to serve you better in the future. Best Regards, The Management Team
   

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10. C

    Cara

    VIP

    Chicago

    4 reviews

    2.0

    4 reviews

    Dined 5 days ago

    1. Overall 2
    2. Food 2
    3. Service 1
    4. Ambience 3

    Exactly what you may expect from Benihana- the good and the bad.
    

    Benihana - Lombard, ILResponded 3 days ago

    Hey Cara, We're really sorry to hear about your experience. We always strive to provide the best service, so it's disappointing to know we fell short during your visit. We appreciate your feedback and will definitely use it to improve. We hope you'll give us another chance to make it up to you in the future. Best, The Management Team
    

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