Benihana - Lombard, IL

Review summary

1. M

   Margaret VIP

   Chicago33 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My husband and I had a great lunch and enjoyed our discussion with a cute family of four. The chief and service was outstanding as usual. We even brought home a dinner for my son , who was very happy to see. Thanks again for another great meal!
   

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2. M

   Mark

   Chicago19 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a nicd experience dining at Benihana. Love it.
   

   Benihana - Lombard, ILResponded today

   Hello Mark, Thank you for your wonderful review! We're thrilled to hear that you always have a great dining experience at Benihana - Lombard, IL. It's fantastic to know that you love our restaurant. We strive to provide top-notch service and delicious food, and it's heartening to know we've succeeded in our endeavor. We look forward to serving you again soon! Best Regards, The Management Team
   

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3. P

   Paul VIP

   Chicago29 reviews

   1.0

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Filet mignon was overcooked and received our onions at the end of the meal. The cook was overwhelmed.
   

   Benihana - Lombard, ILResponded 1 day ago

   Thanks for visiting us, Paul. We're truly sorry to hear about your experience at Benihana - Lombard, IL. It's disappointing to know that the filet mignon and our onions did not meet your expectations. We pride ourselves on our culinary skills and it's clear we fell short this time. Your feedback is invaluable to us and we'll certainly use it to improve. We hope you'll give us another chance to impress you in the future. Best, The Management Team
   

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4. C

   Carrianne

   Chicago3 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service was impeccable and the cook was delightful
   

   Benihana - Lombard, ILResponded 2 days ago

   Thanks for the review, Carrianne! We're thrilled to hear that you had a wonderful experience at Benihana - Lombard, IL. It's great to know that our impeccable service and delightful cooks made your visit memorable. We strive to provide the best for our guests and your feedback is a testament to our efforts. We look forward to welcoming you back soon! Best regards, Benihana - Lombard, IL Management Team
   

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5. D

   Dan

   Chicago4 reviews

   3.0

   Dined 5 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 4

   Chef Randy was terrific! However, it took our server, Soto, (without getting into too much detail), 4 attempts and 2 refunds, to produce an accurate check. Finally, a manager (Dolly) was called to resolve the issue. She handled everything effectively, promptly and professionally.
   

   Benihana - Lombard, ILResponded 2 days ago

   Thanks for visiting us, Dan. We're thrilled to hear you enjoyed our chef and the food. We apologize for the delays you experienced during your visit. We're glad our team was able to resolve the issue promptly and professionally. We hope to serve you again soon.
   

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6. T

   Teddi

   Chicago30 reviews

   3.0

   Dined on March 24, 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Benihana‘s was just OK. The chef however, was great. We sat at a table at eight and there were only two of us. The restaurant was not crowded at all. It was a Monday night at 5:30. The chef cooked our dinner and got it done quickly because he did not do any of the fancy things they do because there was no one at the table but us. Waitress was not that great never came back to check on us. She came back I think once, and that was about it. The food has gone up in price, but so has the liquor. We had sake, and it seemed that the sake was a cheaper grain of sake, we noticed. It left a burnt aftertaste in the mouth.Again, the only thing that was worthwhile was the chef. And the food was good, but it is not cheap anymore. Benihana’s is more of a treat now than it is that she would go out to dinner more often.
   

   Benihana - Lombard, ILResponded 6 days ago

   Thanks for visiting us, Teddi. We're glad to hear that you enjoyed the chef's meal and found it to be good. We apologize if you felt that our service was not up to par. We strive to provide efficient and attentive service to all our guests, and we're sorry if we fell short of your expectations this time. We understand your concerns about the change in pricing and the aftertaste in the sake. We appreciate your feedback and will take it into account as we continually strive to improve our services. We hope to have the opportunity to serve you again and provide a better experience.
   

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7. c

   connie VIP

   Chicago31 reviews

   5.0

   Dined on March 24, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I've been taking my daughter here for her birthday for over 20 years. It used to be a big deal going downtown. It's still a big deal and the food is still fabulous. Never disappoints
   

   Benihana - Lombard, ILResponded 6 days ago

   Hey Connie, thank you so much for your continued support and for choosing Benihana - Lombard, IL for your daughter's birthday for the past 20 years! We're thrilled to hear that you've enjoyed our food and that we've remained a big part of your special day. We understand that there's always room for improvement, and we're always working to ensure our guests have a memorable dining experience. We appreciate your feedback and look forward to making more memorable birthday celebrations for you in the future! Best wishes, The Management Team
   

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8. A

   Anthony VIP

   Phoenix29 reviews

   3.0

   Dined on March 24, 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   We enjoyed this restaurant in NY and Arizona, and Illinois was our first. Unfortunately, it is unlikely that we will return to this location. Service wasn't great, food was not as good as the other locations, and the restaurant did not appear to be clean or well maintained. In short, I don't believe that this location loved up the brand we have come to know and love.
   

   Benihana - Lombard, ILResponded 6 days ago

   Thanks for the review, Anthony. We're sorry to hear that your experience at Benihana - Lombard, IL was not up to par. We strive to provide excellent service and food, and we're disappointed to hear that we fell short during your visit. Your feedback is invaluable and we will certainly address these issues with our team. We hope you'll give us another chance to prove our commitment to quality. Best regards, Benihana - Lombard, IL Management Team
   

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9. D

   Deb VIP

   Chicago19 reviews

   3.0

   Dined on March 22, 2025

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 3

   We made a reservation on December 29th to celebrate a 70 and 40th bday for 6. We arrived 20 minutes early and said we’d be seated at 6. At 6:10 I asked what was going on and they said they still hadn’t seated 5 o’clock reservations. They had overbooked reservations and taken too many walk in’s. The Gm stated he could ask folks to leave and they were staying really long. As I understand part of that however to not be seated until after 7 pm was crazy bad. One of the couples had a sitter. The place had no where to sit and several other folks with reservations left angry. I too would have left but it was a bday celebration ;( so I was stuck. The food is always good but man the attitude of the gm and hostess staff was awful. As frequent customers it continues to get worse and worse over the last year. It saddens me
   

   Benihana - Lombard, ILResponded on March 24, 2025

   Thanks for visiting us, Deb. We're truly sorry to hear about your recent experience at Benihana - Lombard, IL. We understand how frustrating it can be to wait for a table when you have a reservation, especially on a special occasion like your bday. We apologize for the inconvenience and assure you that we take your feedback seriously. We're glad to hear that you enjoyed our food, though we're sorry that the service did not meet your expectations. We hope to have the opportunity to serve you better in the future. Best, The Management Team
   

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10. OT

    OpenTable Diner

    Chicago1 review

    2.0

    Dined on March 22, 2025

    1. Overall 2
    2. Food 3
    3. Service 1
    4. Ambience 2

    Service was terrible and very slow. The chef was not at all engaging. I’ve been to other hibatchi places and they did more of a show while cooking. The price was also astronomical compared to other hibatchi places. Way too much comparatively
    

    Benihana - Lombard, ILResponded on March 24, 2025

    Dear Guest! Thank you for taking the time to share your experience at Benihana - Lombard, IL. We're sorry to hear that your visit didn't meet your expectations, especially in terms of service and value. We strive to provide a positive dining experience for all our guests, and we're disappointed to hear that we fell short. Your feedback is invaluable and will be used to improve our service. We hope you'll give us another chance to impress you in the future. Best, The Management Team
    

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