Benihana - Mall of America, MN

Review summary

1. J

   Joseph

   Minneapolis

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   A subpar experience, especially for the money. Costs here have gone up considerably which is less of a problem than the service we got. The server seemed overstressed dealing with another very large group and there was noticeable tension between him and the chef. Drinks were slow to arrive, even a soda took time to refill and my wife’s iced tea she had to ask multiple times for. The soup arrived while the fried rice was already cooking, the salad was well after. The Chef wasn’t much of a showsman with limited skill and it seemed like her tools were dull, the knife wasn’t going through smoothly.
   

   Is this helpful?

   Report
2. S

   Stormy

   Minneapolis

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing Food ! Great atmosphere! Kids loved the Food , Fire Show . Great drinks and service ! Glad we went and experienced it! Definitely recommend!
   

   Benihana - Mall of America, MNResponded today

   Thanks for visiting us, Stormy! We're thrilled to hear that you and your family had a wonderful experience at Benihana - Mall of America. It's fantastic to know that our food, atmosphere, and service met your expectations. We're especially glad that you and your kids enjoyed the food, the Fire Show, and our drinks. Your recommendation means a lot to us. We look forward to welcoming you back soon!
   

   Is this helpful?

   Report
3. B

   Brie

   Minneapolis

   11 reviews

   5.0

   11 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great meal!! We all enjoyed it so much!! I would highly recommend!
   

   Benihana - Mall of America, MNResponded today

   Thanks for the review, Brie! We're thrilled to hear that you and your group had a great dining experience at Benihana - Mall of America, MN. It's wonderful to know that you all enjoyed our meal and would highly recommend us. We appreciate your kind words and look forward to serving you again soon!
   

   Is this helpful?

   Report
4. J

   Jessica

   Minneapolis

   2 reviews

   2.0

   2 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 3

   Made a reservation for 2:00 In the afternoon for lunch, however, the lunch menu has been discontinued. Would have been nice to know upon making the reservation. Taking dinner prices at 2:00 Plus the additional 20% service fee, which is not your gratuity. This was a ridiculously overpriced lunch with subpar service.
   

   Benihana - Mall of America, MNResponded today

   Hey Jessica, We're sorry to hear about your recent experience at Benihana - Mall of America, MN. We understand that it can be frustrating to have a reservation and not be able to choose from our lunch menu. We apologize for any confusion about our lunch menu's availability. We're also sorry to hear that you found our service to be subpar. We strive to provide excellent service and it seems we fell short during your visit. Your feedback is valuable to us and we will certainly look into this matter. We hope you will give us another chance to make your dining experience better. Best, The Management Team
   

   Is this helpful?

   Report
5. J

   J Elias

   New York City

   3 reviews

   4.0

   3 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   El servicio del Chef de tepanyaki Guillermo fue buenísimo , el servicio de la mesera no tan bueno , nos trajo los edamames que eran una entrada hasta el final casi con el postre , el postre nos lo trajeron sin helado y sin crema batida tuvimos que pararnos a reclamar para que nos lo sirvieran correctamente , nada de esto se Justifica aún que éramos un grupo de 9 pues fue la única entrada y el Único postre
   

   Is this helpful?

   Report
6. K

   Kathleen

   Minneapolis

   8 reviews

   1.0

   8 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Waited forever for the chef, drinks took a long time and refills, forget about them! Received about 5 pieces of chicken while others got an entire breast. Chef forgot one fried rice which had to com e out from back. We asked a question about the tab and were treated with a sassy "WHA5?". Bathroom was disgusting and it was my birthday, never asked if I wanted them to sing and they forgot to add my fee which held us up waiting another 15 minutes. We will NOT be going back or telling others to go here. Has really gone downhill!
   

   Is this helpful?

   Report
7. C

   Caitlin

   Denver

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   They wanted us to keep the stroller at the front where nobody was supervising.
   

   Is this helpful?

   Report
8. R

   Ross

   Minneapolis

   4 reviews

   1.0

   4 reviews

   Dined 5 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   Worst dining experience of our lives Seated 30 minutes late, 15 minutes at table before waitress showed up. Another 15 minutes later no water or drinks Manager had to get water Wine glasses were filthy so manager went to get clean glasses Waitress was very unprofessional , chewing gum the whole time Salads didn’t come until other customers complained to the chef That also forgot the dessert Total waste of time and money
   

   Is this helpful?

   Report
9. M

   Michelle

   Minneapolis

   1 review

   1.0

   1 review

   Dined 6 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 1

   For a restaurant that adds a 20% service fee this was very disappointing, the server did his best but they were understaffed and did not have enough servers to have so many guests. No refills got starters late. Overall disappointing for $440
   

   Is this helpful?

   Report
10. J

    Jerome

    VIP

    Chicago

    1 review

    2.0

    1 review

    Dined 6 days ago

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 2

    Wait 30 minutes to sit after having reservations and waited another hour for a cook
    

    Is this helpful?

    Report