Benihana - Mall of America, MN

Review summary

1. AM

   AshleyM

   Milwaukee

   2 reviews

   3.0

   2 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 4

   While the food was amazing, service was very poor. We were halfway through our meals when we received our drinks and we had to ask for the white rice at the end of the meal for my husband- it was never brought out.
   

   Benihana - Mall of America, MNResponded 1 day ago

   Thanks for the review, Ashley. We're thrilled to hear that you enjoyed the food at Benihana - Mall of America, MN. However, we're sorry to hear about your experience with our service. We always strive to provide excellent service to our guests, and we regret that we fell short during your visit. We appreciate your patience and will take your feedback into consideration for improvements. We hope to have the opportunity to serve you again and provide a better experience.
   

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2. D

   Daniel

   Alabama

   2 reviews

   1.0

   2 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   The overall experience was not very good. We were delayed an additional 50 minutes past our reservation window when we were told the wait would only be an additional 15-20 minutes. The open table we sat at was served by a chef who gave off vibes that he didn't want to be there. It was incredibly lackluster with no emotion and going through the "motions". Incredibly disappointing considering the meal was $202 outside of the tip for only 3 people ( 2 who orded hibachi steak and one who ordered the roast cut). Will not be going back again.
   

   Benihana - Mall of America, MNResponded 2 days ago

   Hey Daniel, We're truly sorry to hear about your disappointing experience at Benihana - Mall of America, MN. We understand how frustrating it can be to wait for a long time, especially when you have a reservation. We apologize for any discomfort you felt and we're disappointed to hear that you didn't enjoy the atmosphere or the food. We always strive to provide a memorable experience for our guests and it's clear we fell short this time. We appreciate your feedback and will use it to improve. We hope you'll give us another chance in the future to make it right. Best regards, The Management Team
   

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3. C

   Carlos

   Minneapolis

   1 review

   4.0

   1 review

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Had a reservation for 8 at 6:00 pm. After checking in, I was told my name would be called. At 6:45 pm, I checked to see how much longer it would be, and I was told my party was already seated. I was added to the end of the line and was told it would be a one-hour wait. After talking to the manager, she was able to add me to the front of the list. We could not figure out how the system showed I was already seated, but she was able to fix the problem. The food and service were great. The chef was very skilled and entertaining. It is a very family-friendly place.
   

   Benihana - Mall of America, MNResponded 2 days ago

   Thanks for the review, Carlos! We're thrilled to hear that you enjoyed your experience at Benihana - Mall of America, MN. We strive to provide great food and service, and we're glad to hear that you felt our chef was entertaining and skilled. We apologize for the confusion with your reservation and the longer than expected wait time. We're glad it was resolved quickly and that you enjoyed your overall experience. We look forward to welcoming you back soon!
   

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4. M

   Michelle

   Minneapolis

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   Our chef was not good! The chef rushed cooking and forgot to make the shrimp appetizer, so when repeatedly asked about it the waiter brought it out at the end of the meal. Our chef rushed this also and made it without seasoning it, and did not butterfly them, and burnt them, our sons steak was cut into tiny pieces that looked like minced meat for fried rice. The chef may have forgot a chicken breast because 2 of the people in our party split a breast with another person at our table, so they received 4-5 pieces of chicken. When they automatically put a “service charge” on the bill which is frustrating because the service from the chef was under rated and not worth the “$50 service charge” or automatic tip you expect good service all the way around. We have been a loyal customer for many years and are aware of the cooking process the chefs do. This experience was disappointing.
   

   Benihana - Mall of America, MNResponded 1 day ago

   Hi Michelle, We're truly sorry to hear about your recent experience at Benihana - Mall of America, MN. It's disappointing to know that we didn't meet your expectations, especially with regards to the service and the quality of the dishes. We take pride in our culinary skills and it's clear we missed the mark during your visit. We appreciate your loyalty and we're sorry that you felt it was not worth the cost. We will certainly take your feedback into account as we continually strive to improve our service and food quality. We hope you'll give us another chance to make it right in the future. Best regards, Benihana - Mall of America, MN Management Team
   

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5. S

   Stacey

   Milwaukee

   2 reviews

   1.0

   2 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   Cook only did the onion volcano nothing else. He didn’t engage with the table. We waited 30 minutes after our reservation time to be seated and another 30 to order drinks and food. Not worth the wait or the price!
   

   Benihana - Mall of America, MNResponded 2 days ago

   Thanks for the review, Stacey. We're sorry to hear that your experience at Benihana - Mall of America, MN didn't meet your expectations. We strive to provide exceptional service and it seems we fell short during your visit. We apologize for the wait time and the lack of interaction with our staff. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to provide you with the quality dining experience we're known for. Best, The Management Team
   

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6. L

   Lindsay

   Minneapolis

   5 reviews

   5.0

   5 reviews

   Dined on February 18, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Selina provided great service and the chef was outstanding! Fun for date night. Would recommend.
   

   Benihana - Mall of America, MNResponded 7 days ago

   Hello Lindsay, Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience at Benihana - Mall of America, MN. It's always a pleasure to know that our service and chef made your date night memorable. Your recommendation means a lot to us. We look forward to serving you again soon. Best regards, The Management Team
   

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7. T

   Teri

   Minneapolis

   2 reviews

   3.0

   2 reviews

   Dined on February 17, 2025

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 2

   I got the trio and I never got my shrimp the cook distributed to others who didn’t even order it same with my chicken , it was very busy so I understand why the server lacked keeping up with tables , drinks etc
   

   Benihana - Mall of America, MNResponded on February 18, 2025

   Hi Teri, We're truly sorry to hear about your experience at Benihana - Mall of America, MN. We always strive to provide excellent service to our guests and it's clear we fell short during your visit. We understand that the distribution of your shrimp and chicken was not up to par and for that, we apologize. We also acknowledge the busy period you were faced with and we're sorry for any inconvenience it may have caused. Your feedback is valuable and we will use it to improve our service. We hope you will give us another chance to serve you better in the future. Best Regards, The Management Team
   

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8. S

   Steve

   Minneapolis

   1 review

   1.0

   1 review

   Dined on February 16, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   The service was horrible. They forgot parts of our meal, never got refills, never got ice cream, messed up the bill, and were incredibly slow. Very disappointed in the service and quality of the entire operation. When trying to get help, was often met with shrugs.
   

   Benihana - Mall of America, MNResponded on February 18, 2025

   Thanks for the review, Steve. We're really sorry to hear about your recent experience at Benihana - Mall of America, MN. It's clear that we didn't meet your expectations regarding our service and the quality of our meals. We take your feedback seriously and will address these issues with our team. We hope you'll give us another chance to provide a better dining experience. Best, The Management Team
   

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9. M

   Mindy

   Omaha

   3 reviews

   5.0

   3 reviews

   Dined on February 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food and service. Jeremy was a fantastic server and met all of our needs.
   

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   Benihana - Mall of America, MNResponded on February 18, 2025

   Hello Mindy, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed the food and service at Benihana - Mall of America, MN. It's always our goal to provide an amazing dining experience for our guests. We're glad to know that our team was able to meet your needs and provide you with an enjoyable visit. Your feedback is greatly appreciated and we look forward to serving you again soon! Best, The Management Team
   

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10. A

    Avery

    Minneapolis

    1 review

    1.0

    1 review

    Dined on February 15, 2025

    1. Overall 1
    2. Food 4
    3. Service 1
    4. Ambience 1

    Manager was very unprofessional my reversation was for a standard table and they put me at hibachi, then the manager told me I could wait up to another “hour” for a regular table. Proceeded to tell me I could leave the restaurant because “I wouldn’t let him talk” your not able to build your own sushi either the cook had no interaction with our table and rolled her eyes when she over cook wagyu steak medium well came out well no refills where offered and was charged 25$ for a “service fee” tab was 164$ for two of us … next time I’ll go to the grocery store 🤣
    

    Benihana - Mall of America, MNResponded on February 17, 2025

    Thanks for visiting us, Avery. We're sorry to hear about your experience at Benihana - Mall of America, MN. We strive to provide a comfortable and enjoyable dining environment, and it's clear we fell short during your visit. We apologize for the long wait you experienced, and the misunderstanding about the table. We also regret the unprofessional behavior you described. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to provide the quality experience you deserve. Best regards, Benihana - Mall of America, MN Management Team
    

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