Benihana - Manhasset, NY

Review summary

1. D

   Dawn Marie

   Greater Boston

   9 reviews

   5.0

   9 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We originally made a reservation for 7, but due to an emergency one of our party had to leave, so we came in as a party of 6. We found out after we were seated the other party member was able to come back and have dinner.  I went to the host and requested if there was any way that we could fit the 7th person in since we had just placed our order.  The host went out of his way to make sure that the seventh person in our party was able to be seated able to eat with us and the waitress who was helping get drinks and rice was there at his side to get him everything that he needed.  It was really wonderful and incredible experience and I really appreciate the extra effort of the host and the staff to accommodate our one late guest.  10/10  Thank you so much for making our night!  The food was outstanding as always but the service was really appreciated and off the charts.
   

   Benihana - Manhasset, NYResponded 3 days ago

   Thanks for the feedback, Dawn! We're thrilled to hear that we could accommodate your party of six despite the unexpected departure of one of your party. It's great to know that our team was able to help ensure your dining experience was top-notch. We're also glad you enjoyed the food and found our service outstanding. We appreciate your kind words and look forward to serving you again soon! Best, Benihana - Manhasset Management Team
   

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2. I

   Iris

   VIP

   Atlantic City

   10 reviews

   4.0

   10 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   waitress was great and the chef was from El Salvador
   

   Benihana - Manhasset, NYResponded 3 days ago

   Thanks for the feedback, Iris! We're thrilled to hear that you enjoyed your dining experience at Benihana - Manhasset. It's wonderful to know that our chef and wait staff made a positive impression on you. We always strive to provide top-notch service and delicious food to our valued guests like you. We appreciate your high ratings and look forward to serving you again soon.
   

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3. F

   Frank

   New York City

   9 reviews

   4.0

   9 reviews

   Dined on December 10, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Seated on hibachi table for dinner . There were families with very young children at each table , therefor not a recommendation for those looking for a quiet date night. Chef was friendly, food was good. I ordered the waygu beef as the waitress assured me it was from Japan. I would not recommend spending the additional $ for this cut of beef. It was not worth it. Chewy , very fatty and I was very disappointed . I ordered it med rare , I asked chef to cook a touch more which he did but it did not improve the experience. Otherwise, overall it was okay. Shrimp were good , my husband enjoyed his scallops.
   

   Benihana - Manhasset, NYResponded 3 days ago

   Hey Frank! Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed the food and service at Benihana - Manhasset. We apologize if our waygu beef and shrimp didn't meet your expectations. We always aim to deliver the best quality and service, and your feedback helps us improve. We appreciate your honesty and hope to have the opportunity to serve you again soon. Best regards, The Management Team
   

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4. C

   Cathy

   New York State

   1 review

   5.0

   1 review

   Dined on December 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always great! Food was great. Been coming to this location for years and it’s always good.
   

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   Benihana - Manhasset, NYResponded 7 days ago

   Hey Cathy! Thanks for the review! We're thrilled to hear that you've enjoyed your visits to our Benihana - Manhasset location for years. It's fantastic to know that you found our food great and service always top-notch. We appreciate your support and look forward to serving you again soon!
   

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5. M

   Mar

   VIP

   New York City

   180 reviews

   5.0

   180 reviews

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and attention. We will be back. CHAO is a great chef. Food was delicious.
   

   Benihana - Manhasset, NYResponded on December 10, 2024

   Thanks for the feedback, Mar! We're thrilled to hear that you enjoyed your experience at Benihana - Manhasset. It's always a pleasure to know that our team's efforts to provide great service and attention are appreciated. We're also glad you enjoyed our chef's cuisine. Your kind words mean a lot to us and motivate us to keep delivering the high-quality service and food that you've come to expect from us. We look forward to welcoming you back soon!
   

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6. C

   Connie

   New York State

   1 review

   3.0

   1 review

   Dined on November 26, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   We ordered a chicken yakisoba and steak teriyaki. Received the bill and got charged for two steak teriyaki. Pointed out the mistake and the server was always in a rush. Server grabbed the receipt after I paid so I didn't get a chance to go over the bill after. Mentioned that my son has egg allergy, the chef used the same spatula for eggs and my son's food. Not allergy friendly. Came home and had some stomach issues after the food.
   

   Benihana - Manhasset, NYResponded on November 28, 2024

   Dear Connie! thank you for taking the time to review us. We are really sorry that your experience didn’t meet your expectation and would love another opportunity to provide you with a better experience. You can reach out to us by visiting the “Contact Us” page on our website. Thank you and we look forward to hearing from you.
   

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7. S

   Stephanie

   VIP

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined on November 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Benihana is always a good idea for family or friend time. The Manhasset location is one of my favorites. Great food and service.
   

   Benihana - Manhasset, NYResponded on November 18, 2024

   Dear Stephanie! Thanks for visiting us at Benihana - Manhasset! We're thrilled to hear that we're one of your favorite locations and that you enjoyed our food and service. We understand that there might be some mixed experiences with us, and we appreciate your feedback. We strive to provide the best value for our customers and will take your comments into consideration. We look forward to serving you again soon.
   

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8. J

   Justin

   New York City

   1 review

   5.0

   1 review

   Dined on November 11, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Food is ALWAYS delicious here and I will continue to come back. Only very minor gripe, the last few times I came, the chefs were slightly less entertaining. But again, the food was incredible, so really a non-issue. Guess I just got used to the more showey chefs. My only other complaint, and again, a minor one, was we had an 8:30 reservation last night, but didn't see the chef till about 9:30-9:45. I guess they wanted to fill other seats at the table as it wasn't that busy, but my girlfriend teaches remotely and has a 11pm class, so we were more rushed for time than we had anticipated. But food was done quickly and we managed to get out with just enough time for her to get back. Overall, this has been one of my favorite restaurants pretty much my entire life, and still continues to be. I will continue to return whenever I can. Keep it up!
   

   Benihana - Manhasset, NYResponded on November 12, 2024

   Dear Justin! Thanks for visiting us! We're thrilled to hear that you've enjoyed our food and have been a loyal customer for the past 20 years. We're sorry to hear about the delay in seeing the chef and the rushed feeling. We understand that your class was ending and that it was a busy time. We always aim to provide the best service possible, and we're glad that your girlfriend's class was able to get out. We look forward to serving you again soon.
   

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9. J

   Johanne

   New York State

   1 review

   4.0

   1 review

   Dined on November 7, 2024

   1. Overall 4
   2. Food 5
   3. Service 1
   4. Ambience 5

   The only downfall was at the end, the bill was paid on a credit card and the tip was being given in cash. Our waiter basically said that wasn’t enough of a tip and stood there and wanted more. It was a party of 5 for a Birthday dinner, I feel $45 dollar tip was enough and she just kept standing there saying that the chef also had to get a tip. I told her that tips are suggested BUT not mandatory. Then all of a sudden she wasn’t understanding what I was saying and stood there with the receipt and kept looking at me . I handed her another $20 so all together I gave a tip of $65. The waiter should be demanding additional tips and going back and forth with a customer especially in front of the guest that was there. Also a fishbowl cocktail was ordered and had 80% of ice and it the actual cocktail and it tasted liked juice with ice. Absolutely no liquor. The waiter said that’s how the make it and for additional liquor would be an extra charge. No accommodation no nothing.
   

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   Benihana - Manhasset, NYResponded on November 9, 2024

   Dear Johanne! Thanks for visiting us at Benihana - Manhasset. We're sorry to hear about your experience. We understand your concerns about the payment and the cocktail. We strive to provide a unique and enjoyable dining experience for all our guests, and we apologize if we fell short this time. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to make it right. Best, The Management Team
   

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10. OT

    OpenTable Diner

    New York State

    2 reviews

    5.0

    2 reviews

    Dined on November 2, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Very good service the food is amazing Also the chef is very funny
    

    Benihana - Manhasset, NYResponded on November 4, 2024

    Dear Guest! Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our service and found our food to be amazing. It's great to know that our chef made you laugh and you found value in your experience at Benihana - Manhasset. We strive to provide a memorable dining experience for all our guests and your feedback lets us know we're on the right track. We look forward to serving you again soon!
    

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