Benihana - Manhasset, NY

Review summary

1. S

   Sherrie

   New York City

   120 reviews

   3.0

   120 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Was Seated promptly, but at a cramped table. Chef was dismal, didn’t do the entertaining culinary performances and theatrical flair. No Hat Tricks.
   

   Benihana - Manhasset, NYResponded 1 day ago

   Hey Sherrie, Thanks for taking the time to share your experience at Benihana - Manhasset, NY. We're sorry to hear that you found our table cramped and the chef's performance lacking. We're always looking to improve, so your feedback is valuable to us. We hope you enjoyed the food and we'll strive to make your next visit a more enjoyable one. Thanks again for your review. Best, The Management Team
   

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2. j

   jane

   New York City

   7 reviews

   3.0

   7 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Very average. It was my Grandson’s bday and I called ahead. They did not do anything special, chef was boring and waitress barely spoke English . Poor service . We brought our own cake she could not even provide dessert plates, she gave us bowls. Used to be much better.
   

   Benihana - Manhasset, NYResponded 2 days ago

   Thanks for the review, Jane. We're sorry to hear that your recent visit to Benihana - Manhasset, NY didn't live up to your expectations. It's disappointing to hear that you felt our chef and wait staff didn't meet your expectations. We strive to provide exceptional service and delicious food, and we're sorry we fell short this time. We appreciate your feedback and will use it to improve our services. We hope you'll give us another chance to make it right in the future. Best regards, The Management Team
   

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3. J

   Jenny

   VIP

   Los Angeles

   5 reviews

   5.0

   5 reviews

   Dined on February 18, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Chef Leonel was wonderful as always. Food was delicious. Courteous staff.
   

   Benihana - Manhasset, NYResponded 6 days ago

   Thanks for visiting us, Jenny! We're thrilled to hear that you had a wonderful experience at Benihana - Manhasset, NY. It's great to know that you enjoyed our delicious food and found our staff courteous. We always strive to provide top-notch service and it's great to hear that we met your expectations. We appreciate your feedback and look forward to serving you again soon.
   

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4. j

   jacki

   New York City

   3 reviews

   2.0

   3 reviews

   Dined on February 16, 2025

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 1

   They take way too many reservations. We waited 30 minutes for a table with a reservation. It’s a factory. Very expensive for the service and seating arrangements. Not happy and would not go back.
   

   Benihana - Manhasset, NYResponded on February 18, 2025

   Thanks for the feedback, Jacki. We're sorry to hear about your recent experience at Benihana - Manhasset, NY. We understand that waiting for a table can be frustrating, especially when you've made a reservation. We assure you that we try to manage our reservations as efficiently as possible to ensure everyone has a chance to be seated. We're glad to hear that you enjoyed the food, but we're sorry to hear that our service and seating arrangements didn't meet your expectations. We appreciate your honesty and will take it into account as we continuously strive to improve. We hope you'll reconsider and give us another chance to serve you better.
   

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5. D

   David

   VIP

   New York City

   40 reviews

   5.0

   40 reviews

   Dined on February 12, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience and excellent birthday coupon!! Thank you.
   

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6. c

   claudia

   New York City

   1 review

   1.0

   1 review

   Dined on February 10, 2025

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   Over priced for the little food you get - rice was burnt.. food didn't taste well.. place was empty yet waited 32 minutes for the chef to come cook.
   

   Benihana - Manhasset, NYResponded on February 13, 2025

   Hey Claudia, we're really sorry to hear about your experience at Benihana - Manhasset, NY. It's disappointing to know that our food and service did not meet your expectations. We pride ourselves on delivering a great dining experience and it seems we fell short this time. We take your feedback seriously and will use it to make necessary improvements. We hope we can have another chance to impress you in the future.
   

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7. A

   Andres

   New York City

   1 review

   5.0

   1 review

   Dined on February 5, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a great time when celebrating a special occasion at Benihana. On this occasion, we came in for an early dinner and happened to be the only ones seated at the hibachi table. It was a unique and enjoyable experience to have a private hibachi dinner cooked for us.
   

   Benihana - Manhasset, NYResponded on February 7, 2025

   Thanks for visiting us, Andres! We're thrilled to hear that you had a great time celebrating your special occasion at Benihana - Manhasset, NY. It's always a pleasure to have you dine with us early and enjoy a unique and enjoyable experience on our hibachi table. We're glad we could make your evening memorable. We look forward to serving you again soon!
   

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8. S

   Shakeisha

   New York City

   10 reviews

   4.0

   10 reviews

   Dined on February 2, 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 3

   This was my second time visiting this place. The first time was much better as she chef was entertaining and talking to us. The chef the second time was cool but seems a little tired and not as entertaining but he did an excellent job with the food.
   

   Benihana - Manhasset, NYResponded on February 3, 2025

   Thanks for visiting us, Shakeisha! We're thrilled to hear that you enjoyed your second visit to Benihana - Manhasset, NY. It's wonderful to know that our chef was entertaining and engaging for your first visit, but we're sorry to hear that the second time was not as enjoyable. We appreciate your feedback and we'll strive to improve our service and food quality in the future. We hope to see you again soon!
   

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9. B

   Babz

   VIP

   New York City

   90 reviews

   5.0

   90 reviews

   Dined on January 30, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Dining in this restaurant is always a pleasurable experience. Our server, Delilia, and chef, Harris were courteous, attentive and friendly. The food was prepared perfectly and was delicious. Everyone celebrating their birthday at our table had an enjoyable experience. We all highly recommend dining here.
   

   Benihana - Manhasset, NYResponded on February 4, 2025

   Thanks for visiting us, Babz! We're thrilled to hear that you enjoyed your dining experience at Benihana - Manhasset, NY. It's wonderful to know that our team's courteous, attentive, and friendly service added to your pleasure. We're also delighted that you found our food to be prepared perfectly and that you all had an enjoyable birthday celebration. Your high recommendation means a lot to us. We look forward to welcoming you back for another pleasant experience. Best wishes, The Management Team
   

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10. L

    Liz

    Atlantic City

    7 reviews

    5.0

    7 reviews

    Dined on January 26, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    It was great. Food was very good. It's so much nicer than Westbury. Staff was very nice. Bathrooms and bar was in much better shape than Westbury as well. It was packed by the time we left, im glad we have reservations. Overall, we were very pleased and from now on will be coming to Manhasset Benihana instead of Westbury.
    

    Benihana - Manhasset, NYResponded on January 28, 2025

    Hello Liz, Thank you for taking the time to leave such a wonderful review. We're thrilled to hear that you had a great experience with us at Benihana - Manhasset, NY! It's wonderful to know that you enjoyed our food and found our staff to be very nice. We're also glad to hear that our restrooms and bar were in better shape than those at Westbury. Your satisfaction is our top priority and we're delighted that you've chosen us over Westbury in the past. We look forward to welcoming you back soon! Best Regards, The Management Team
    

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