Benihana - Manhasset, NY

Benihana - Manhasset, NY reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. J

   Jessica

   New York City2 reviews

   4.0

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Our host was kind. She did bring our dirty forks which was a bad look but her great service made up for it. She also made a mistake with the bill and charged us for someone else’s meal but she did apologize. She took our pictures at the end.
   

   Benihana - Manhasset, NYResponded today

   Hey Jessica, Thank you for taking the time to share your experience at Benihana - Manhasset, NY. We're thrilled to hear that you found our service to be great and our food to be delicious. We apologize for the initial mix-up with your bill, we're happy to hear that you've taken the initiative to resolve the issue. We appreciate your understanding and patience. We look forward to serving you again soon. Best regards, The Management Team
   

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2. D

   Dave VIP

   New York City2 reviews

   2.0

   Dined 6 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   New owners, they nickel and dime you now. Service was totally off, they forgot things and the food was undercooked.
   

   Benihana - Manhasset, NYResponded 4 days ago

   Thanks for the feedback, Dave. We're truly sorry to hear about your recent experience at Benihana - Manhasset, NY. It's disappointing to know that the service and food did not meet your expectations. We always aim to deliver a great experience for our guests, and it's clear we missed the mark during your visit. We appreciate your feedback and will certainly use it to improve. We hope you'll give us another chance to show you the high-quality service and delicious food we're known for. The Management Team
   

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3. F

   Fanuel

   New York City7 reviews

   3.0

   Dined on April 18, 2025

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 2

   I was celebrating my 68 year old mother's birthday and requested not to be seated with children when I made the reservations. They sat us next to a table with twins then sat a family with a son and daughter at our table. Both kids had their own tablets playing loud.
   

   Benihana - Manhasset, NYResponded 4 days ago

   Thanks for the review, Fanuel. We're sorry to hear about your experience with us on your mother's birthday. We understand how important it is to accommodate all guests' requests and preferences, especially when celebrating a special occasion. We apologize if this caused any discomfort. We appreciate your patience and understanding. We hope to have the chance to serve you again and provide a better experience.
   

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4. S

   Susan

   New York State1 review

   2.0

   Dined on April 15, 2025

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 1

   Service was awful. Waitress did not understand what we were asking for. She rarely came by to refill drinks. We were served our first course and we didn’t even have napkins or utensils. We were the only table in the place. It took over 40 minutes for the waitress to take our order. She even forgot about our birthday celebration, it was ridiculous.
   

   Benihana - Manhasset, NYResponded on April 17, 2025

   Thanks for the feedback, Susan. We're truly sorry to hear about your experience at Benihana - Manhasset, NY. It's disappointing to know that we fell short in providing the quality service we strive for. We take your comments very seriously and we assure you that we will address these issues with our team. We're glad to know that you enjoyed the food and we hope that you'll give us another chance to serve you better. Best regards, The Management Team
   

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5. H

   Heather

   New York City9 reviews

   4.0

   Dined on April 12, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   The waitresses were so pleasant and the chef was really nice.
   

   Benihana - Manhasset, NYResponded on April 14, 2025

   Thanks for the feedback, Heather! We're thrilled to hear that you enjoyed your experience at Benihana - Manhasset, NY. It's always wonderful to hear that our staff's friendliness added to your experience. We're also glad that our chef made your visit pleasant. We understand that you found our value to be a bit less, and we appreciate your honesty. We're always looking to improve and your feedback is invaluable in that process. We hope to see you again soon!
   

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6. T

   Tony

   New York City2 reviews

   1.0

   Dined on April 12, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Went there for dinner, the hostess sat us down in a table with kids. The kids had their parents in a different table lol can’t make this up. Stand up and left right away and never going there again Huge L
   

   Benihana - Manhasset, NYResponded on April 13, 2025

   Thanks for the review, Tony. We're truly sorry to hear about your disappointing experience at Benihana - Manhasset, NY. We understand how important family-friendly environments are and we apologize for any discomfort you and your children experienced. We strive to provide an enjoyable atmosphere for all our guests and we're sorry we fell short this time. We appreciate your feedback and will use it to improve our services. We hope you'll consider giving us another chance in the future. Best regards, Benihana - Manhasset, NY Management Team
   

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7. Z

   Zaidy

   San Francisco1 review

   1.0

   Dined on April 11, 2025

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 2

   This will be my last time going to Benihana. First they try to make you get the most expensive dish, the entertaining was so bad, they didn’t do nothing, just the fire at the beginning and nothing else. At the end they were trying for us to give more tip than what is recommended in the bill and preferred in cash. I felt pressured at all time.
   

   Benihana - Manhasset, NYResponded on April 13, 2025

   Hey Zaidy, We're truly sorry to hear about your recent experience at Benihana - Manhasset, NY. We always aim to deliver a great experience, and we regret that we missed the mark this time. We understand your frustration with the service and the mix-up with the bill. We assure you that we will address these issues internally to prevent them from happening in the future. We hope that you will give us another chance to make it up to you. Best regards, The Management Team
   

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8. S

   Shepard

   New York City3 reviews

   4.0

   Dined on April 8, 2025

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   They need more staff. Staff is friendly but service is too slow.
   

   Benihana - Manhasset, NYResponded on April 11, 2025

   Hi Shepard, We appreciate your feedback and we're sorry to hear that you found our service to be slow. We always strive to provide a timely and efficient experience for our guests, and we're sorry if you felt that our team fell short. Your comments are valuable and will be used to improve our service. We hope to have the opportunity to serve you again soon and provide a more satisfactory experience. Best regards, Benihana - Manhasset, NY Management Team
   

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9. S

   Sherrie

   New York City124 reviews

   4.0

   Dined on April 7, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   Our Chef, Will, was energetic, friendly and entertaining. He made our dining experience memorable. He went out of his way, to cater for our young toddler. Our Server went out of her way, to make sure, we had plenty of Tea, utensils, napkins, throughout the meal. She too, made our dining experience, enjoyable without any worries. Thank you for great dinner.
   

   Benihana - Manhasset, NYResponded on April 9, 2025

   Hey Sherrie, We're thrilled to hear that you had a great dining experience at Benihana - Manhasset, NY! It's wonderful to know that our team was able to cater to your young toddler and that you had a memorable experience. We're also glad that our server made your time enjoyable. We appreciate your feedback and look forward to serving you again soon. Thanks for the positive review! Best, The Management Team
   

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10. OT

    OpenTable Diner

    Greater Boston1 review

    5.0

    Dined on April 5, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The food was cooked perfectly. Easily the best Benihana we have been to!
    

    Benihana - Manhasset, NYResponded on April 7, 2025

    Dear Guest! Thanks for the feedback! We're thrilled to hear that you enjoyed the food and service at Benihana - Manhasset, NY. It's always our goal to provide the best dining experience possible for our guests. We're glad we hit the mark for you! We look forward to serving you again soon.
    

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