Benihana - Maple Grove, MN

Review summary

1. J

   Jeff VIP

   Minneapolis22 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   One of the best chef experiences we have had for quite a while, The food all tasted great (lots of garlic butter on almost everything). Lots of fun for this birthday dinner. I have to say something about the 20% service charge. They make it confusing, since they say it is not a tip, but some of the fee goes to the server. They don't say exactly what all it goes for, but you would hope the chef gets a large portion of it. They do offer a chance to tip even more when your credit card is processed at the table. They do charge tax on the service charge which seems strange since tips added at other restaurants do not get taxed. Ends up being a pretty expensive dinner for two.
   

   Benihana - Maple Grove, MNResponded 1 day ago

   Hey Jeff, Thank you for your feedback. We're thrilled to hear that you had a great chef experience at Benihana - Maple Grove, MN and enjoyed our food. We always strive to provide delicious meals and it's wonderful to know we hit the mark for you. We apologize if the service charge was not clearly explained to you. We believe it's part of the service and we'll certainly take your feedback into account as we continue to improve our services. We hope to serve you again soon for another memorable birthday dinner! Best regards, The Management Team
   

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2. L

   LaLonnie

   Tampa2 reviews

   3.0

   Dined 6 days ago

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 3

   We love Benihana -- the food and the table top show are really great. The new 20% service charge on top of the menu price increases are insane though!!! And then in addition to the 20% and menu price increases, the server asked about a tip. Wow!! It was almost $500 for 5 of us to have a meal! It's good food but it is not a high-end, foodie experience.
   

   Benihana - Maple Grove, MNResponded 4 days ago

   Thanks for the review, LaLonnie! We're thrilled to hear that you love our food and the tabletop show at Benihana - Maple Grove, MN. We understand your concerns about the 20% service charge on top of the menu price increases. We assure you that it's not our intention to make customers feel burdened. We appreciate your feedback and will certainly take it into consideration for future improvements. We hope to see you again soon for another great dining experience!
   

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3. E

   Erin

   Unspecified1 review

   1.0

   Dined on March 2, 2025

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 4

   We waited in the lobby for 45 minutes to be seated. We confirmed twice with the hostess that she saw our reservation. Why make a reservation if you wait almost an hour to be seated?
   

   Benihana - Maple Grove, MNResponded on March 3, 2025

   Thanks for visiting us, Erin. We're really sorry to hear about your experience at Benihana - Maple Grove, MN. It's clear that we didn't meet your expectations in terms of service and waiting time. We take your feedback seriously and will address this with our team to ensure better experiences for our guests in the future. We hope to have the opportunity to serve you again and exceed your expectations. The Management Team
   

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4. S

   Sue VIP

   Minneapolis15 reviews

   5.0

   Dined on March 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Chef Ricardo was great! Food was wonderful and overall service was excellent.
   

   Benihana - Maple Grove, MNResponded on March 3, 2025

   Hello Sue, Thank you for your wonderful review! We're thrilled to hear that you enjoyed your dining experience at Benihana - Maple Grove, MN. It's great to know that our food and service met your expectations. We strive to provide excellent service and delicious meals, and your feedback lets us know we're on the right track! We look forward to welcoming you back soon. Best, The Management Team
   

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5. S

   Sharon

   Hawaii5 reviews

   5.0

   Dined on March 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Good experience due to our excellent server….great personality to have on your team.
   

   Benihana - Maple Grove, MNResponded on March 3, 2025

   Hey Sharon, Thank you so much for your kind words and perfect ratings! We're thrilled to hear that you had a great experience at Benihana - Maple Grove, MN. It's fantastic to know that our team made a positive impression on you with their great personality and service. We appreciate your support and look forward to serving you again soon! Best, The Management Team
   

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6. T

   Tela

   Minneapolis2 reviews

   1.0

   Dined on February 28, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I love benihanas but the service we got on this day was terrible The cook had a whole attitude and he burnt pretty much all the food and then white was not clean during the whole time every time he tried to clean the grill he wanted to flip raw meat with the dirty spatula or cook on the dirty grill I was through when all that happened like he wasn't sanitated ties and nothing cleaning nothing and he didn't care about our food he was just rude and disrespectful
   

   Benihana - Maple Grove, MNResponded 6 days ago

   Hey Tela, We're really sorry to hear about your recent experience at Benihana - Maple Grove, MN. We pride ourselves on our food and service, and it's clear we didn't meet your expectations on this day. We take your feedback seriously and will address this with our team to ensure it doesn't happen again. We hope you'll give us another chance to make it right. Best, The Management Team
   

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7. B

   Barb

   Minneapolis1 review

   5.0

   Dined on February 27, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   It was extremely loud and very cold🥲. The whole experience was amazing!
   

   Benihana - Maple Grove, MNResponded on March 1, 2025

   Hello Barb, Thank you for taking the time to leave us this amazing review. We're thrilled to hear that you enjoyed your experience at Benihana - Maple Grove, MN. We understand that the noise and temperature were not to your liking and we sincerely apologize for any inconvenience caused. We're glad to know that overall, it was a memorable experience for you. We're always working on improving our guest's experience and your feedback is invaluable to us. We hope to welcome you back soon for an even better experience. Best regards, The Management Team
   

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8. H

   Hydra

   Minneapolis1 review

   5.0

   Dined on February 25, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was perfect from the chef Ricardo,.the wait staff Nanni, and chirtopher the bus man, Everything was amazing
   

   Benihana - Maple Grove, MNResponded on February 27, 2025

   Hey Hydra, We're absolutely thrilled to hear that you had a fantastic experience at Benihana - Maple Grove, MN! It's wonderful to know that our team's efforts in providing excellent service and quality food made your visit memorable. We're so glad that everything was perfect from the chef to the wait staff to the bus man. Your kind words truly mean a lot to us. We look forward to serving you again soon. Best regards, The Management Team
   

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9. T

   Tami

   Minneapolis1 review

   5.0

   Dined on February 23, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great service-waitress was fabulous! Food was delicious. Fun atmosphere.
   

   Benihana - Maple Grove, MNResponded on February 25, 2025

   Thanks for visiting us, Tami! We're thrilled to hear that you enjoyed the food and service at Benihana - Maple Grove, MN. It's always a pleasure to provide our guests with a fun and enjoyable dining experience. We appreciate your feedback on the value and we're always working to ensure every aspect of our restaurant meets the high standards we set for ourselves. We look forward to welcoming you back soon!
   

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10. m

    michele

    Minneapolis1 review

    1.0

    Dined on February 22, 2025

    1. Overall 1
    2. Food 4
    3. Service 1
    4. Ambience 3

    The fees and taxes were horrible and not explained well, having to pay in a machine at the table was pressured without having time and opportunity to look closely at the bill without being pressured. Waitress was rude and unfriendly unfortunately I will not be returning
    

    Benihana - Maple Grove, MNResponded on February 22, 2025

    Dear Michele, Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet expectations. We understand that transparency in pricing is important, and we will review how we communicate fees and taxes to ensure better clarity for our guests. Additionally, we strive to provide a welcoming and friendly dining experience, and it’s disappointing to hear that this was not the case during your visit. Your concerns will be addressed with our team to improve both service and guest comfort. We truly appreciate your input and regret that we didn’t provide the experience you deserved.
    

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