Benihana - Maple Grove, MN

Review summary

1. L

   LaLonnie

   Tampa

   2 reviews

   3.0

   2 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 3

   We love Benihana -- the food and the table top show are really great. The new 20% service charge on top of the menu price increases are insane though!!! And then in addition to the 20% and menu price increases, the server asked about a tip. Wow!! It was almost $500 for 5 of us to have a meal! It's good food but it is not a high-end, foodie experience.
   

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2. E

   Erin

   Unspecified

   1 review

   1.0

   1 review

   Dined 5 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 4

   We waited in the lobby for 45 minutes to be seated. We confirmed twice with the hostess that she saw our reservation. Why make a reservation if you wait almost an hour to be seated?
   

   Benihana - Maple Grove, MNResponded 4 days ago

   Thanks for visiting us, Erin. We're really sorry to hear about your experience at Benihana - Maple Grove, MN. It's clear that we didn't meet your expectations in terms of service and waiting time. We take your feedback seriously and will address this with our team to ensure better experiences for our guests in the future. We hope to have the opportunity to serve you again and exceed your expectations. The Management Team
   

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3. S

   Sue

   VIP

   Minneapolis

   15 reviews

   5.0

   15 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Chef Ricardo was great! Food was wonderful and overall service was excellent.
   

   Benihana - Maple Grove, MNResponded 4 days ago

   Hello Sue, Thank you for your wonderful review! We're thrilled to hear that you enjoyed your dining experience at Benihana - Maple Grove, MN. It's great to know that our food and service met your expectations. We strive to provide excellent service and delicious meals, and your feedback lets us know we're on the right track! We look forward to welcoming you back soon. Best, The Management Team
   

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4. S

   Sharon

   Hawaii

   5 reviews

   5.0

   5 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Good experience due to our excellent server….great personality to have on your team.
   

   Benihana - Maple Grove, MNResponded 4 days ago

   Hey Sharon, Thank you so much for your kind words and perfect ratings! We're thrilled to hear that you had a great experience at Benihana - Maple Grove, MN. It's fantastic to know that our team made a positive impression on you with their great personality and service. We appreciate your support and look forward to serving you again soon! Best, The Management Team
   

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5. T

   Tela

   Minneapolis

   2 reviews

   1.0

   2 reviews

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I love benihanas but the service we got on this day was terrible The cook had a whole attitude and he burnt pretty much all the food and then white was not clean during the whole time every time he tried to clean the grill he wanted to flip raw meat with the dirty spatula or cook on the dirty grill I was through when all that happened like he wasn't sanitated ties and nothing cleaning nothing and he didn't care about our food he was just rude and disrespectful
   

   Benihana - Maple Grove, MNResponded 2 days ago

   Hey Tela, We're really sorry to hear about your recent experience at Benihana - Maple Grove, MN. We pride ourselves on our food and service, and it's clear we didn't meet your expectations on this day. We take your feedback seriously and will address this with our team to ensure it doesn't happen again. We hope you'll give us another chance to make it right. Best, The Management Team
   

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6. B

   Barb

   Minneapolis

   1 review

   5.0

   1 review

   Dined on February 27, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   It was extremely loud and very cold🥲. The whole experience was amazing!
   

   Benihana - Maple Grove, MNResponded 6 days ago

   Hello Barb, Thank you for taking the time to leave us this amazing review. We're thrilled to hear that you enjoyed your experience at Benihana - Maple Grove, MN. We understand that the noise and temperature were not to your liking and we sincerely apologize for any inconvenience caused. We're glad to know that overall, it was a memorable experience for you. We're always working on improving our guest's experience and your feedback is invaluable to us. We hope to welcome you back soon for an even better experience. Best regards, The Management Team
   

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7. H

   Hydra

   Minneapolis

   1 review

   5.0

   1 review

   Dined on February 25, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was perfect from the chef Ricardo,.the wait staff Nanni, and chirtopher the bus man, Everything was amazing
   

   Benihana - Maple Grove, MNResponded on February 27, 2025

   Hey Hydra, We're absolutely thrilled to hear that you had a fantastic experience at Benihana - Maple Grove, MN! It's wonderful to know that our team's efforts in providing excellent service and quality food made your visit memorable. We're so glad that everything was perfect from the chef to the wait staff to the bus man. Your kind words truly mean a lot to us. We look forward to serving you again soon. Best regards, The Management Team
   

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8. T

   Tami

   Minneapolis

   1 review

   5.0

   1 review

   Dined on February 23, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great service-waitress was fabulous! Food was delicious. Fun atmosphere.
   

   Benihana - Maple Grove, MNResponded on February 25, 2025

   Thanks for visiting us, Tami! We're thrilled to hear that you enjoyed the food and service at Benihana - Maple Grove, MN. It's always a pleasure to provide our guests with a fun and enjoyable dining experience. We appreciate your feedback on the value and we're always working to ensure every aspect of our restaurant meets the high standards we set for ourselves. We look forward to welcoming you back soon!
   

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9. m

   michele

   Minneapolis

   1 review

   1.0

   1 review

   Dined on February 22, 2025

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 3

   The fees and taxes were horrible and not explained well, having to pay in a machine at the table was pressured without having time and opportunity to look closely at the bill without being pressured. Waitress was rude and unfriendly unfortunately I will not be returning
   

   Benihana - Maple Grove, MNResponded on February 22, 2025

   Dear Michele, Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet expectations. We understand that transparency in pricing is important, and we will review how we communicate fees and taxes to ensure better clarity for our guests. Additionally, we strive to provide a welcoming and friendly dining experience, and it’s disappointing to hear that this was not the case during your visit. Your concerns will be addressed with our team to improve both service and guest comfort. We truly appreciate your input and regret that we didn’t provide the experience you deserved.
   

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10. J

    Jon

    VIP

    Minneapolis

    11 reviews

    3.0

    11 reviews

    Dined on February 21, 2025

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 4

    We have dined at Benihana for decades. Our chef was the worst we've can remember, the flow of the meal was poor, the chicken was dry, the fried rice was crusty and crunchy. I"m actually concerned the chef was drunk. The server was fairly attentive but clearly overworked.
    

    Benihana - Maple Grove, MNResponded on February 22, 2025

    Hello Jon, We appreciate you taking the time to share your feedback with us. It's disheartening to hear that your recent dining experience at Benihana - Maple Grove, MN didn't meet your expectations. We pride ourselves on our food and service, and it's disappointing to hear that we fell short this time. We'll certainly take your comments about the chef's performance into consideration as we strive to improve. We hope you'll give us another chance to impress you in the future. Best regards, The Management Team
    

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