Benihana - Maple Grove, MN

Review summary

1. E

   Erin

   Unspecified

   1 review

   1.0

   1 review

   Dined today

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 4

   We waited in the lobby for 45 minutes to be seated. We confirmed twice with the hostess that she saw our reservation. Why make a reservation if you wait almost an hour to be seated?
   

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2. S

   Sue

   VIP

   Minneapolis

   15 reviews

   5.0

   15 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Chef Ricardo was great! Food was wonderful and overall service was excellent.
   

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3. S

   Sharon

   Hawaii

   5 reviews

   5.0

   5 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Good experience due to our excellent server….great personality to have on your team.
   

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4. B

   Barb

   Minneapolis

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   It was extremely loud and very cold🥲. The whole experience was amazing!
   

   Benihana - Maple Grove, MNResponded 1 day ago

   Hello Barb, Thank you for taking the time to leave us this amazing review. We're thrilled to hear that you enjoyed your experience at Benihana - Maple Grove, MN. We understand that the noise and temperature were not to your liking and we sincerely apologize for any inconvenience caused. We're glad to know that overall, it was a memorable experience for you. We're always working on improving our guest's experience and your feedback is invaluable to us. We hope to welcome you back soon for an even better experience. Best regards, The Management Team
   

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5. H

   Hydra

   Minneapolis

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was perfect from the chef Ricardo,.the wait staff Nanni, and chirtopher the bus man, Everything was amazing
   

   Benihana - Maple Grove, MNResponded 3 days ago

   Hey Hydra, We're absolutely thrilled to hear that you had a fantastic experience at Benihana - Maple Grove, MN! It's wonderful to know that our team's efforts in providing excellent service and quality food made your visit memorable. We're so glad that everything was perfect from the chef to the wait staff to the bus man. Your kind words truly mean a lot to us. We look forward to serving you again soon. Best regards, The Management Team
   

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6. T

   Tami

   Minneapolis

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great service-waitress was fabulous! Food was delicious. Fun atmosphere.
   

   Benihana - Maple Grove, MNResponded 5 days ago

   Thanks for visiting us, Tami! We're thrilled to hear that you enjoyed the food and service at Benihana - Maple Grove, MN. It's always a pleasure to provide our guests with a fun and enjoyable dining experience. We appreciate your feedback on the value and we're always working to ensure every aspect of our restaurant meets the high standards we set for ourselves. We look forward to welcoming you back soon!
   

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7. m

   michele

   Minneapolis

   1 review

   1.0

   1 review

   Dined on February 22, 2025

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 3

   The fees and taxes were horrible and not explained well, having to pay in a machine at the table was pressured without having time and opportunity to look closely at the bill without being pressured. Waitress was rude and unfriendly unfortunately I will not be returning
   

   Benihana - Maple Grove, MNResponded on February 22, 2025

   Dear Michele, Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet expectations. We understand that transparency in pricing is important, and we will review how we communicate fees and taxes to ensure better clarity for our guests. Additionally, we strive to provide a welcoming and friendly dining experience, and it’s disappointing to hear that this was not the case during your visit. Your concerns will be addressed with our team to improve both service and guest comfort. We truly appreciate your input and regret that we didn’t provide the experience you deserved.
   

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8. J

   Jon

   VIP

   Minneapolis

   11 reviews

   3.0

   11 reviews

   Dined on February 21, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   We have dined at Benihana for decades. Our chef was the worst we've can remember, the flow of the meal was poor, the chicken was dry, the fried rice was crusty and crunchy. I"m actually concerned the chef was drunk. The server was fairly attentive but clearly overworked.
   

   Benihana - Maple Grove, MNResponded on February 22, 2025

   Hello Jon, We appreciate you taking the time to share your feedback with us. It's disheartening to hear that your recent dining experience at Benihana - Maple Grove, MN didn't meet your expectations. We pride ourselves on our food and service, and it's disappointing to hear that we fell short this time. We'll certainly take your comments about the chef's performance into consideration as we strive to improve. We hope you'll give us another chance to impress you in the future. Best regards, The Management Team
   

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9. G

   Gail

   VIP

   Minneapolis

   61 reviews

   5.0

   61 reviews

   Dined on February 20, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We visited Maple Grove location for the first time and found it to be wonderful. The staff, Cindy and Sim, were the best! Service was friendly and accurate and prompt. We were well-entertained by Sim and he had a great sense of humor. The beef was fabulous. Cocktails great. A perfect family evening.
   

   Benihana - Maple Grove, MNResponded on February 22, 2025

   Hey Gail, Thank you so much for your wonderful review! We're thrilled to hear that you had a wonderful first-time experience at our Maple Grove location. It's great to know that our friendly staff, prompt service, and delicious food all contributed to your enjoyable evening. We're also glad you enjoyed our beef and cocktails! We strive to make every visit a perfect family evening and your feedback is a testament to that. We look forward to welcoming you back soon for another great experience! Best regards, The Management Team
   

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10. C

    Christine

    Minneapolis

    9 reviews

    2.0

    9 reviews

    Dined on February 16, 2025

    1. Overall 2
    2. Food 3
    3. Service 3
    4. Ambience 3

    Our chef did not do things in the order that most of them do and was kind of a poo.
    

    Benihana - Maple Grove, MNResponded on February 18, 2025

    Hi Christine, We're truly sorry to hear about your recent experience at Benihana - Maple Grove, MN. We strive to provide excellent service and it's clear we fell short in your case. We understand that the chef's performance didn't meet your expectations and for that, we apologize. We appreciate your feedback and will certainly take it into consideration as we continuously work to improve our service. We hope you'll give us another chance to impress you in the future. Best Regards, The Management Team
    

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