Benihana - Memphis, TN

Review summary

1. M

   Monica

   Memphis

   1 review

   4.0

   1 review

   Dined today

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   We choose Benihana as a different alternative to the chic La-McDonald's for our 7-year-old grandson birthday. 😂 He really didn't know what to expect and when he saw the grill fire from the nearby table, he, his sister and younger cousins where so fascinated! Our waitress was absolutely amazing helping us make good decisions as far as satisfying the palate of little kids can sometimes be challenging. I was proud everyone was willing to try something new. Our chef was very friendly and personably. He entertained the young kids and kept them engaged. Overall, we have a happy 7-year-old who now has something new to talk about at school. I am really pleased with the overall experience.
   

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2. j

   jessica

   Memphis

   1 review

   1.0

   1 review

   Dined 7 days ago

   1. Overall 1
   2. Food 5
   3. Service 2
   4. Ambience 1

   I enjoyed the food once I took it home. However, the cook was so very RUDE. We sat at the community hibachi table and upon the Chefs arrival he chastised my daughter for having a seafood allergy saying “ he didn’t want to deal with cooking the food separately” he complained that my Sister requested no egg in her rice. He complained that I ordered extra egg in my rice. He kept calling me Extra and saying he has sisters so he doesn’t do extra. He declined to put extra egg in my rice even though it was on the ticket and I paid for it. As he is serving rice he gave each person at the table a top-off of rice and he skipped me saying “ you don’t get none I don’t do extra “ I laughed it off for the sake of the family moment. He skipped me twice for the extra shrimp too. He was very nasty. He called me fat because I told my daughter to order gyoza to go. Stating “Damn girl you can eat”. I said what? I hadn’t touched any of my food we’re packing it up. He replied “but you’re going to eat it and you want Gyoza too.” My daughter interrupted the conversation saying “mom let’s just go” before I could reply. I tipped the server she was quiet but she did a good job. I tipped the cook too. Simply because it’s the right thing to do. Even after paying over 300.00 for my family to be treated poorly. Benihana will never get another dollar from me. The professionalism is lacking. Good luck if you get this person to cook.
   

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3. R

   Ryan

   Memphis

   13 reviews

   1.0

   13 reviews

   Dined on December 30, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   This restaurant deserves a negative rating. The service was terrible and there was no sense of urgency. We had an 8:30 PM reservation and arrived early, but still had to wait for our last member who was late. We were seated at 8:35 PM and had to wait an hour and 15 minutes just to order. The manager didn’t seem to understand the issue when we raised our concerns. It was past 10:00 PM and still waiting without even seeing the chef. Another table mentioned they had been here for 3 hours! We finally finished our meal and left at 11:15 PM. The food and chef were commendable; however, the service was a complete disaster. Despite receiving a 15% discount for the extended wait, it couldn't undo the frustration we experienced. We have been loyal customers of Benihana for years, celebrating birthdays and special occasions, but after this experience, we will not be returning to any location. It's truly disappointing to see such a decline in service.
   

   Benihana - Memphis, TNResponded 7 days ago

   Hi Ryan, We're truly sorry to hear about your recent experience at Benihana - Memphis, TN. We strive to provide excellent service to all our guests and it's clear that we fell short during your visit. We understand how frustrating it can be to wait, especially when you have a reservation. We also apologize for the lack of urgency you experienced. We assure you that your feedback has been noted and will be addressed with our team. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
   

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4. J

   John

   Houston

   10 reviews

   1.0

   10 reviews

   Dined on December 30, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   This was the absolute worst Benihana's experience i have ever had. We had a 6:45 reservation. Finally sat at 7:20. Server showed up for the first time at 7:40. Drinks ordered. Drinks served at 8:10. Chef arrives at 9. Order is wrong. Food served at 9:20 in waves. Entree served finally at 9:40 by which time the rice and veggies (zucchini and onions) are stone cold. Cashed out at 10:10. Nearly 3 and a half hours for crap food and crap service. My advise, DO NOT GO HERE!
   

   Benihana - Memphis, TNResponded 7 days ago

   Dear valued guest, thank you for your feedback. We're sorry that your experience didn’t meet expectations. We’d love the opportunity to improve and provide a better visit next time. Please reach out to us by visiting our "Contact Us" page on our website.
   

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5. A

   Alex

   Memphis

   1 review

   3.0

   1 review

   Dined on December 28, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   El lugar es muy bonito una experiencia realmente increíble para la familia y mi niña la atención del chef fue increíble hizo pasar una noche agradable a mi familia y sus asistentes también por otro lado el aseo del baño de hombre le faltó atención por último el descuido de algo simple como traer ketchup para mi niña que nunca llegó le cambió su experiencia final
   

   Benihana - Memphis, TNResponded 7 days ago

   Dear guest, thank you for taking the time to leave a review. We’re sorry to hear that your visit didn’t go as expected. We value your feedback and invite you to share more details with us. Please visit the “Contact Us" page on our website.
   

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6. M

   Michael

   Salt Lake City

   14 reviews

   1.0

   14 reviews

   Dined on December 26, 2024

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 3

   In almost all respects, this was a disappointing experience. The food was badly overcooked, leading us to believe that our order had been left on the grill for far too long. The meats were tough and dry, the rice was overdone. Only the vegetables were savory. The service was good, so we blame the kitchen. We hoped for better.
   

   Benihana - Memphis, TNResponded 7 days ago

   Dear guest, thank you for sharing your experience. We regret that we didn’t meet your expectations on this occasion. Your feedback helps us improve, and we’d be grateful for the opportunity to make things right. Please contact us through our “Contact Us” page on our website.
   

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7. p

   porsche

   Tulsa

   1 review

   1.0

   1 review

   Dined on December 26, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Horrible experience waited 2 and half hours for a “chef”. They did not really care to entertain just cook the food and go as he was extremely busy which we felt bad for him. He told us he barely makes any money and had only 4 chefs for the whole place.
   

   Benihana - Memphis, TNResponded 7 days ago

   Dear guest, thank you for taking the time to leave a review. We’re sorry to hear that your visit didn’t go as expected. We value your feedback and invite you to share more details with us. Please visit the “Contact Us" page on our website.
   

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8. A

   Allan

   Memphis

   9 reviews

   5.0

   9 reviews

   Dined on December 25, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our family Christmas 🎄 was thoroughly enjoyable at Benihana’s ! Every aspect was pleasant and the food was exceptionally delicious!
   

   Benihana - Memphis, TNResponded 7 days ago

   Thank you for your kind review! We’re thrilled to hear you enjoyed your dining experience and we hope to see you again soon.
   

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9. A

   Alvin

   Memphis

   1 review

   3.0

   1 review

   Dined on December 25, 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   I usually love eating at Benihana. This time the food was lacking. No sauces for the vegetables or meat. No soy sauce at the table. The chef was ok not as entertaining as usual. I ordered salmon with avocado tarter sauce. The chef didn't have the sauce, he first said they didn't have any. He left and brought it back.. The salmon was dry and I also ordered steamed rice but didn't get it until I was almost done eating.
   

   Benihana - Memphis, TNResponded 7 days ago

   Dear valued guest, we’re sorry that your recent visit did not meet your expectations. Your feedback is important to us, and we would like to understand more about your experience. Please reach out to us by visiting our “Contact Us” page on our website.
   

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10. A

    April

    New York City

    1 review

    1.0

    1 review

    Dined on December 25, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    Reservations for 12:30, go there early and was seated around 12:05. Did not have a chef come over until 1:15. Ordered an appetizer that came after the chef started cooking the food. Was charged for items we didn’t ordered, and then the manager had a bad attitude like he was mad that he had to work that day. 0/10 recommend.
    

    Benihana - Memphis, TNResponded 7 days ago

    Dear valued guest, thank you for your review. We apologize for any inconvenience you experienced and would appreciate the opportunity to learn more. Please contact us by visiting our "Contact Us" page on our website
    

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