Benihana - Miami Beach, FL

Review summary

1. C

   Clinique

   Miami

   2 reviews

   4.0

   2 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   The food was great. I decided to go with Ocean Treasure for my entree ( loved it) the wait wasn’t long
   

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2. M

   Mindy

   Montreal

   8 reviews

   4.0

   8 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 3

   Wait was too long despite having reservations. Which wee were told were not really reservations more like managing how many people. We unfortunately watched as a large group « cut the line » with a payola. Very wrong on an evening when so few Resto were open and people had legitimate reservations. At least the food was good when the chef finally arrived at our table which was well over an hour after we sat.
   

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3. N

   Nicole

   VIP

   Miami

   21 reviews

   4.0

   21 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 3

   Restaurant looks great. Was updated. We went Christmas eve. We had a reservation and waited to be seated. It took close to an hour until we were served any food. We ordered a mix of hibachi, sushi and kids. There was no music or festive feel. Our Chef did his best to entertain. Food was bland - definitely needed more seasoning.
   

   Benihana - Miami Beach, FLResponded 3 days ago

   Thanks for visiting us, Nicole. We're thrilled to hear that you enjoyed the decor and overall experience at Benihana - Miami Beach, FL. We apologize for the wait you experienced, especially on a holiday like Christmas Eve. We always strive to create a festive atmosphere for our guests, and we're sorry we fell short this time. We appreciate your feedback about the seasoning of our food and will certainly look into this. We hope to welcome you back for a more pleasant dining experience next time.
   

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4. M

   Mariana

   VIP

   Charlotte

   22 reviews

   1.0

   22 reviews

   Dined on December 20, 2024

   1. Overall 1
   2. Food 4
   3. Service 3
   4. Ambience 3

   With a 1:15 reservation we sat down at 1:50 and the chef didn’t come to the table until after 3pm. It was a 3h lunch!!! Also, I had marked this was a birthday celebration and nothing was done at all. We will never go back.
   

   Benihana - Miami Beach, FLResponded 5 days ago

   Hello Mariana, We're truly sorry to hear about your recent experience at Benihana - Miami Beach. We understand how frustrating it can be to not receive the attention and service that you deserve, especially on such a special occasion as a birthday. We apologize for the delay and the lack of celebration. We appreciate your feedback and will use it to improve our service. We hope you'll reconsider and give us another chance to provide the kind of dining experience you deserve. Best regards, The Management Team
   

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5. G

   Gloria

   Las Vegas

   1 review

   5.0

   1 review

   Dined on December 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I am usually not fond of dining in large groups. But because Claudia was so attentive, responsive and professional, I felt as if though she was there just for me. Not surprised when the other guest shared how wonderful their experience was also because of Claudia’s etiquette. It’s almost as if she could read our minds. Not once did we have to look up and around and ask our chef to get our server to refresh our drink or fill our water.
   

   Benihana - Miami Beach, FLResponded on December 15, 2024

   Hi, Gloria! Thank you for your kind words and for taking the time to share your experience with us. We're thrilled to hear that you felt well taken care of and that you had a wonderful time with us at Benihana - Miami Beach. We always strive to provide a pleasant and memorable dining experience for our guests, and it's great to hear that we succeeded in your case. We're glad you appreciated our attentive and professional service. Your feedback about the etiquette of the service is also very valuable to us. We always strive to make our guests feel comfortable and we will certainly pass this on to our team. Thank you once again for your kind words and we look forward to welcoming you back soon. Best regards, The Management Team
   

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6. M

   Mary

   Orlando

   1 review

   3.0

   1 review

   Dined on December 13, 2024

   1. Overall 3
   2. Food 2
   3. Service 1
   4. Ambience 1

   Food tasted ok, but, too salty, too oily, tasted like fast food. LOUD!!! restaurant, minimal decor, no ambiance. Slovenly employees. A "no" for future choice of dining.
   

   Benihana - Miami Beach, FLResponded on December 15, 2024

   Hello, Mary! Thank you for taking the time to share your feedback with us. We're sorry to hear that your dining experience at Benihana - Miami Beach didn't meet your expectations. We strive to provide our guests with a memorable dining experience, and we regret that we missed the mark on your visit. We're also sorry to hear about your comment regarding the food's taste. We take great pride in our culinary skills and it's disappointing to know that we fell short during your visit. We understand your concerns about the noise level and decor, and we will take them into consideration as we continually strive to improve our guests' experiences. We appreciate your feedback and hope to have the opportunity to serve you again in the future. Best regards, The Management Team
   

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7. R

   Roseline

   Miami

   1 review

   5.0

   1 review

   Dined on December 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My daughter and I celebrated our birthday there. Chef Carlos was amazing. Request him when you get there. He made are first visit and celebration very pleasant.
   

   Benihana - Miami Beach, FLResponded on December 15, 2024

   Dear Roseline! Thanks for the feedback! We're thrilled to hear that your daughter and I had a memorable birthday celebration at Benihana - Miami Beach. It's great to know that Chef Carlos made your visit and your birthday celebration very pleasant. We strive to make every occasion memorable and it's heartwarming to hear when we've succeeded. We look forward to serving you again on your next celebration or just a casual dinner. See you soon!
   

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8. V

   Vanessa

   Miami

   1 review

   5.0

   1 review

   Dined on December 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Today’s dinner was the best we have had in a long time. We haven’t been back in a while because the quality had gone down but it definitely had turn around.
   

   Benihana - Miami Beach, FLResponded on December 15, 2024

   Thanks for the review, Vanessa! We're thrilled to hear that you enjoyed your dinner at Benihana - Miami Beach. It's always a pleasure to know that our efforts to improve are being appreciated. We hope that the quality you've come to expect from us is still your standard. We look forward to your next visit!
   

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9. S

   Shan

   Fort Lauderdale

   6 reviews

   1.0

   6 reviews

   Dined on December 12, 2024

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 5

   Beautiful location, haven't been since they remodeled but sitting to the table for an hour waiting for the chef to cook is insane.
   

   Benihana - Miami Beach, FLResponded on December 15, 2024

   Hi, Shan! We're sorry to hear about your recent experience at Benihana - Miami Beach. We appreciate your feedback and understand how waiting for your meal can be frustrating. We're glad you enjoyed the location and we'll definitely take your comments into consideration. We hope to have the opportunity to serve you again soon.
   

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10. G

    Ginneth

    New York City

    1 review

    5.0

    1 review

    Dined on December 10, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    As always the experience was amazing and the food was incredible, We Really love Benihana
    

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    Benihana - Miami Beach, FLResponded on December 12, 2024

    Hello, Ginneth! Thank you so much for your glowing review! We are thrilled to hear that you had an amazing experience at Benihana - Miami Beach. It's always a pleasure to serve you and we are glad to know that you enjoyed our food and service. We truly appreciate your support and look forward to serving you again soon. Best wishes, The Management Team
    

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