Benihana - Minneapolis, MN

Review summary

1. K

   Kerry

   Minneapolis

   4 reviews

   3.0

   4 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 2

   Positives: Jose, our chef, put on a good show and prepared mostly tasty food. Our server was good about refilling drinks and removing dirty dishes. Negatives: When we were seated, the host warned us to be careful of the floor because it is slippery. We found oil all over the floor as if it hadn’t been cleaned in a month. The floor was dangerously slippery. The hood vent over the grill did not work so when the chef was preparing the food, smoke was billowing all around us making our eyes burn and our clothes smelled afterwards. The light on the grill did not work either making it hard to watch the chefs show, which is part of what we pay the inflated prices for.  The service was very slow at the start, we waited about 20 minutes for a glass of water. Our reservation was at 4 o’clock, so the restaurant was not overly busy at this time.  There was also no music in the area we were seated and no ambience whatsoever.  It is really unfortunate that this restaurant can’t seem to get it together. Year’s ago it was a good spot, now it is an overpriced dive.
   

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2. r

   roberto

   Minneapolis

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   High prices, sushi charge? I didn’t eat sushi and food service charge???? Done 1 star
   

   Benihana - Minneapolis, MNResponded today

   Hi Roberto, we're truly sorry to hear about your recent experience at Benihana - Minneapolis, MN. We strive to provide excellent service and delicious food to all our guests and it's disappointing to hear we didn't meet those expectations this time. We understand the concerns you've raised about our pricing and the charges for sushi. We appreciate your feedback and will take it into consideration as we continually work to improve our services. We hope you'll give us another chance to make it up to you in the future. Sincerely, The Management Team.
   

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3. R

   Ryan

   Minneapolis

   3 reviews

   5.0

   3 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great place to celebrate a special occasion with friends and family!
   

   Benihana - Minneapolis, MNResponded today

   Thanks for visiting us, Ryan! We're thrilled to hear that you and your friends had a great time celebrating a special occasion at Benihana - Minneapolis, MN. Your high ratings for our food, service, and value truly make our day. We always strive to provide the best experience for our guests, and your kind words are a testament to our efforts. We look forward to serving you again soon!
   

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4. J

   Jennifer

   Minneapolis

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 2

   Most of it was great until we got to the bill. I was charged a tip I was charged a food service fee I was charged a couple other fees along with tax. My bill that should have been around $275 ended up being $375 outrageous will never go back! A tip is not required to be given. If I choose to leave a tip it is because they did a good job, I should not be required to leave one.
   

   Benihana - Minneapolis, MNResponded 2 days ago

   Thanks for the feedback, Jennifer. We're sorry to hear that your visit to Benihana - Minneapolis, MN didn't meet your expectations. We understand your concerns about the charges on your bill and apologize for any confusion regarding the tip. Please know that we strive to provide accurate information to our guests and we will take your comments into consideration as we continually work to improve our service. We hope you'll reconsider and give us another chance to provide you with a better dining experience in the future. Best regards, Benihana - Minneapolis, MN Management Team
   

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5. P

   Pamela

   Minneapolis

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 1

   Well I booked for a nice valentines dinner that I stated and when we arrived we were crammed at a super full table and next to a birthday group of ten year old boys who were screaming most the time I regret booking for this occasion
   

   Benihana - Minneapolis, MNResponded 3 days ago

   Hello Pamela, We're truly sorry for the Valentine's Day experience you had at our restaurant. We understand how important a pleasant dining atmosphere is and we apologize for the inconvenience caused. We strive to provide a comfortable and enjoyable atmosphere for all our guests and we regret that we fell short this time. We appreciate your feedback and will definitely use it to improve our services. We hope you'll give us another chance to provide a better dining experience. Best Regards, The Management Team at Benihana - Minneapolis, MN
   

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6. J

   Jean

   Minneapolis

   1 review

   4.0

   1 review

   Dined on February 8, 2025

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 3

   Cliff, our chef, was outstanding. He knows what he’s doing & was good with a varied crowd. Service was also good. Wayyyyyyy too much garlic butter on everything. Lots of salt, too. Would’ve preferred a say in how our very expensive food was prepared.
   

   Benihana - Minneapolis, MNResponded 6 days ago

   Hello Jean, Thank you for your feedback. We're glad to hear that our chef and service met your expectations. We're sorry about the excess garlic butter and the excess salt on your dishes. We appreciate your suggestion and will consider it for future improvements. We hope to serve you again soon. Best, Benihana - Minneapolis, MN Management Team
   

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7. L

   Laurie

   Minneapolis

   1 review

   5.0

   1 review

   Dined on February 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful experience! Awesome chef and service. Tons of food. Outstanding food.
   

   Benihana - Minneapolis, MNResponded 7 days ago

   Hi Laurie, Thank you so much for your fantastic review! We're thrilled to hear that you had a wonderful experience at Benihana - Minneapolis, MN. It's great to know that you enjoyed our chef's expertise and the variety of our menu. We take pride in our food and service, and it's wonderful to hear that you appreciated them. We appreciate your feedback and look forward to serving you again soon. Best regards, Benihana - Minneapolis, MN Management Team
   

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8. D

   Danylle

   Minneapolis

   4 reviews

   3.0

   4 reviews

   Dined on February 7, 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   This place definitely is going downhill. There were two people at my table that had birthdays that never got sung to. Silverware was handed out after the food. The server was begging for more tips on top of the 20% service fee they’re now putting on the tab since Covid, claiming she only gets 4% of that, which is ridiculous. The cook did like 2 things while cooking, But the food was good!
   

   Benihana - Minneapolis, MNResponded on February 8, 2025

   Thanks for visiting us, Danylle. We're sorry to hear about your recent experience at Benihana - Minneapolis, MN. We take pride in our service and it's disappointing to hear that you didn't receive the quality of service we strive for. We also regret any inconvenience caused by the lack of birthday celebration and the misplaced silverware. We'll ensure your feedback is shared with our team to ensure we improve our service. We hope you'll give us another chance to impress you in the future. Best Regards, The Management Team
   

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9. D

   Dean

   Dallas

   4 reviews

   3.0

   4 reviews

   Dined on February 3, 2025

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 4

   I do not like that this establishment AUTOMATICALLY includes a "Service Fee, " a sharable tip that the entire staff shares. The drink prices reflect the prices in Las Vegas, but I assure you they are not nearly as strong. The food and the chef were great, unfortunately, the other "FEES" took away from the overall experience. So be sure you pay attention to your receipt and ask questions about the fees they don't tell you about.
   

   Benihana - Minneapolis, MNResponded on February 5, 2025

   Thanks for visiting us, Dean. We're glad to hear that you enjoyed our chef and the food at Benihana - Minneapolis, MN. We apologize if the other fees detracted from your overall experience. We understand your concerns and we're always looking to improve. We'll certainly take your feedback into account. We hope to serve you again soon.
   

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10. M

    Mary

    Minneapolis

    4 reviews

    5.0

    4 reviews

    Dined on January 31, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Excellent selection of food. Very entertaining and a nice place to eat with group.
    

    Benihana - Minneapolis, MNResponded on February 1, 2025

    Hello Mary, Thank you for your wonderful review! We're thrilled to hear that you enjoyed our selection of food and found our restaurant to be a fun and enjoyable place to dine with your group. Your kind words truly mean a lot to us. We always strive to provide top-notch service and value, and we're glad to see that reflected in your visit. We look forward to welcoming you back soon! Best regards, The Management Team at Benihana - Minneapolis, MN
    

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