Benihana - Minneapolis, MN

Review summary

1. N

   Nathan

   Minneapolis

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Service was very slow. Cook did not do all the extras. First time for my young son’s birthday . He said he like it. The food was small portions and not worth the value.
   

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2. N

   Nisha

   Minneapolis

   2 reviews

   1.0

   2 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Made reservations for a Thursday night dinner. I walked in and stood at the hostess desk for about a minute while the hostess continued to talk to the sushi chef. After being acknowledged, the interaction was short and dry. I started to reconsider my decision for dinner. After being seated in the bar area (where I reserved because it’s usually quick service) we were brought water (that we asked for) and waited almost 45 minutes for two entrees. I requested medium well steak and received well done tough steak. No fuss was made as we had already waited 45 minutes. I started going to the Minneapolis location on Louisiana Avenue after being disappointed by the MOA location but this location is going down the same road.
   

   Benihana - Minneapolis, MNResponded 1 day ago

   Hi Nisha, We're truly sorry to hear about your recent experience at our Benihana - Minneapolis, MN, location. We strive to provide our guests with a pleasant dining experience and it seems we fell short during your visit. Your feedback regarding the wait time and the steak quality is important to us. We apologize for the inconvenience and we're taking your comments into consideration as we continuously work to improve our service. We hope you'll give us another chance to make your next visit a better one. Best, The Management Team
   

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3. J

   Judy

   VIP

   Minneapolis

   147 reviews

   5.0

   147 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We have not been to Benihana for years and are sorry about it. This meal far surpassed our expectations. This was the restaurant week selection. We had so much food and it all was so tasty. So much that we took home leftovers to have an additional meal. Danielle who served our table was super as was Julia the bartender.
   

   Benihana - Minneapolis, MNResponded 2 days ago

   Thanks for visiting us, Judy! We're thrilled to hear that you enjoyed your Benihana - Minneapolis, MN experience and found our meal to be far and beyond your expectations. We're especially glad to hear that you were able to take home some of your leftovers. Your kind words truly mean a lot to us. We look forward to welcoming you back soon! Best, The Management Team
   

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4. A

   Alexander

   Minneapolis

   3 reviews

   3.0

   3 reviews

   Dined on February 21, 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Very over price now, the added charges is a turnoff!
   

   Benihana - Minneapolis, MNResponded on February 22, 2025

   Hello Alexander, Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed the food at Benihana - Minneapolis, MN. However, we're sorry to hear that you found our prices to be a bit high. We aim to provide the best value to our customers and your feedback helps us to continually improve. We hope to have the opportunity to serve you again and provide a better experience. Best Regards, The Management Team
   

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5. h

   hayly

   Minneapolis

   2 reviews

   3.0

   2 reviews

   Dined on February 21, 2025

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 4

   Very disappointed this time around. Received my 1st drink and server never came back until chef was done. She looked very unhappy to be there. Ordered rocks choice - steak was big, chicken only got 5 pieces were the lady next to me got 16. Paid a lot of money for such poor service and not all of my order. Chef did a great job cooking!
   

   Benihana - Minneapolis, MNResponded on February 22, 2025

   Hey Hayly, We're truly sorry for your recent experience at Benihana - Minneapolis, MN. We understand that waiting for service can be frustrating and we apologize for the delay. We're also sorry to hear that you didn't receive the high quality service that we strive to provide. We're disappointed to hear that you felt your order was not up to par. We take your comments seriously and will address these issues with our team. We hope you'll give us another chance to provide the exceptional service you deserve. Best Regards, The Management Team
   

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6. T

   Toni

   Minneapolis

   5 reviews

   5.0

   5 reviews

   Dined on February 20, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Went at an off peak time. Quiet. The cook Christian was amazing. He was nice, personable. He made sure to cook each item appropriately. The best cooked food I have ever experienced at this restaurant. Please give this cook a raise. If I had food cook this way I would return more often.
   

   Benihana - Minneapolis, MNResponded on February 22, 2025

   Thanks for the review, Toni! We're thrilled to hear that you had an amazing experience with our chef and that you enjoyed the food. We strive to provide our guests with the best cooked food and it's always rewarding to hear when we've succeeded. We appreciate your feedback and look forward to welcoming you back for another memorable dining experience.
   

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7. T

   Tim

   Minneapolis

   2 reviews

   1.0

   2 reviews

   Dined on February 17, 2025

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 4

   Place is going downhill year after year. Understaffed and lack of management
   

   Benihana - Minneapolis, MNResponded on February 18, 2025

   Thanks for the review, Tim. We're truly sorry to hear that your recent experience at Benihana - Minneapolis, MN didn't meet your expectations. We understand that the service and staffing level didn't meet your expectations, and we apologize for any inconvenience this may have caused. We strive to provide excellent service and it's clear we fell short this time. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to serve you better in the future. Best, The Management Team
   

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8. K

   Kelsey

   Minneapolis

   1 review

   1.0

   1 review

   Dined on February 16, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We had a reservation at 430 and didn’t actually eat until 6:10. We were a party of 2 out for early date night and were seated with another 5 individuals. Our group as a whole did not get the run down of how the experience works so the others in our party were very confused, which is what I assume made the evening complicated. Service was not good, food was not good and the evening as a whole was ruined when we sat for 20+ minutes without acknowledgment. We had to grab a manager/server to ask about our meals after we had been seated for almost an hour with only drinks. We asked to pay during entrees because we had to be home by 7, we thought 2 hours was going to be more than enough time to go out. We also didn’t get the 6th course because we had to run. When we did pay there was a service charge on our bill? Was that the tip? We were confused and the server just kept apologizing. We are frequent Benihana lovers but if this was our first time, we wouldn’t go back.
   

   Benihana - Minneapolis, MNResponded on February 18, 2025

   Hello Kelsey, We're truly sorry to hear about your recent experience at Benihana - Minneapolis, MN. It's clear that we fell short in providing the high-quality service and dining experience that we strive for. We apologize for the confusion regarding the rundown and the delay in service, and we're disappointed to hear about the misunderstanding about the bill. We appreciate your feedback and your loyalty as frequent Benihana lovers, and we're committed to improving these aspects. We hope you'll give us another chance to make it right in the future.
   

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9. K

   Kerry

   Minneapolis

   4 reviews

   3.0

   4 reviews

   Dined on February 15, 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 2

   Positives: Jose, our chef, put on a good show and prepared mostly tasty food. Our server was good about refilling drinks and removing dirty dishes. Negatives: When we were seated, the host warned us to be careful of the floor because it is slippery. We found oil all over the floor as if it hadn’t been cleaned in a month. The floor was dangerously slippery. The hood vent over the grill did not work so when the chef was preparing the food, smoke was billowing all around us making our eyes burn and our clothes smelled afterwards. The light on the grill did not work either making it hard to watch the chefs show, which is part of what we pay the inflated prices for.  The service was very slow at the start, we waited about 20 minutes for a glass of water. Our reservation was at 4 o’clock, so the restaurant was not overly busy at this time.  There was also no music in the area we were seated and no ambience whatsoever.  It is really unfortunate that this restaurant can’t seem to get it together. Year’s ago it was a good spot, now it is an overpriced dive.
   

   Benihana - Minneapolis, MNResponded on February 17, 2025

   Thanks for visiting us, Kerry. We're sorry to hear about your experience at Benihana - Minneapolis, MN. We apologize for the issues you faced, including the slippery floor, the issue with the hood vent, and the slow service. We also regret that the music and ambience did not meet your expectations. We value your feedback and will address these issues with our team to improve our services. We hope to have the opportunity to serve you better in the future.
   

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10. r

    roberto

    Minneapolis

    1 review

    1.0

    1 review

    Dined on February 15, 2025

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    High prices, sushi charge? I didn’t eat sushi and food service charge???? Done 1 star
    

    Benihana - Minneapolis, MNResponded on February 16, 2025

    Hi Roberto, we're truly sorry to hear about your recent experience at Benihana - Minneapolis, MN. We strive to provide excellent service and delicious food to all our guests and it's disappointing to hear we didn't meet those expectations this time. We understand the concerns you've raised about our pricing and the charges for sushi. We appreciate your feedback and will take it into consideration as we continually work to improve our services. We hope you'll give us another chance to make it up to you in the future. Sincerely, The Management Team.
    

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