Benihana - Minneapolis, MN

Review summary

1. A

   Alexander

   Minneapolis

   3 reviews

   3.0

   3 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Very over price now, the added charges is a turnoff!
   

   Benihana - Minneapolis, MNResponded 4 days ago

   Hello Alexander, Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed the food at Benihana - Minneapolis, MN. However, we're sorry to hear that you found our prices to be a bit high. We aim to provide the best value to our customers and your feedback helps us to continually improve. We hope to have the opportunity to serve you again and provide a better experience. Best Regards, The Management Team
   

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2. h

   hayly

   Minneapolis

   2 reviews

   3.0

   2 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 4

   Very disappointed this time around. Received my 1st drink and server never came back until chef was done. She looked very unhappy to be there. Ordered rocks choice - steak was big, chicken only got 5 pieces were the lady next to me got 16. Paid a lot of money for such poor service and not all of my order. Chef did a great job cooking!
   

   Benihana - Minneapolis, MNResponded 4 days ago

   Hey Hayly, We're truly sorry for your recent experience at Benihana - Minneapolis, MN. We understand that waiting for service can be frustrating and we apologize for the delay. We're also sorry to hear that you didn't receive the high quality service that we strive to provide. We're disappointed to hear that you felt your order was not up to par. We take your comments seriously and will address these issues with our team. We hope you'll give us another chance to provide the exceptional service you deserve. Best Regards, The Management Team
   

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3. T

   Toni

   Minneapolis

   5 reviews

   5.0

   5 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Went at an off peak time. Quiet. The cook Christian was amazing. He was nice, personable. He made sure to cook each item appropriately. The best cooked food I have ever experienced at this restaurant. Please give this cook a raise. If I had food cook this way I would return more often.
   

   Benihana - Minneapolis, MNResponded 4 days ago

   Thanks for the review, Toni! We're thrilled to hear that you had an amazing experience with our chef and that you enjoyed the food. We strive to provide our guests with the best cooked food and it's always rewarding to hear when we've succeeded. We appreciate your feedback and look forward to welcoming you back for another memorable dining experience.
   

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4. T

   Tim

   Minneapolis

   2 reviews

   1.0

   2 reviews

   Dined on February 17, 2025

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 4

   Place is going downhill year after year. Understaffed and lack of management
   

   Benihana - Minneapolis, MNResponded on February 18, 2025

   Thanks for the review, Tim. We're truly sorry to hear that your recent experience at Benihana - Minneapolis, MN didn't meet your expectations. We understand that the service and staffing level didn't meet your expectations, and we apologize for any inconvenience this may have caused. We strive to provide excellent service and it's clear we fell short this time. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to serve you better in the future. Best, The Management Team
   

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5. K

   Kelsey

   Minneapolis

   1 review

   1.0

   1 review

   Dined on February 16, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We had a reservation at 430 and didn’t actually eat until 6:10. We were a party of 2 out for early date night and were seated with another 5 individuals. Our group as a whole did not get the run down of how the experience works so the others in our party were very confused, which is what I assume made the evening complicated. Service was not good, food was not good and the evening as a whole was ruined when we sat for 20+ minutes without acknowledgment. We had to grab a manager/server to ask about our meals after we had been seated for almost an hour with only drinks. We asked to pay during entrees because we had to be home by 7, we thought 2 hours was going to be more than enough time to go out. We also didn’t get the 6th course because we had to run. When we did pay there was a service charge on our bill? Was that the tip? We were confused and the server just kept apologizing. We are frequent Benihana lovers but if this was our first time, we wouldn’t go back.
   

   Benihana - Minneapolis, MNResponded on February 18, 2025

   Hello Kelsey, We're truly sorry to hear about your recent experience at Benihana - Minneapolis, MN. It's clear that we fell short in providing the high-quality service and dining experience that we strive for. We apologize for the confusion regarding the rundown and the delay in service, and we're disappointed to hear about the misunderstanding about the bill. We appreciate your feedback and your loyalty as frequent Benihana lovers, and we're committed to improving these aspects. We hope you'll give us another chance to make it right in the future.
   

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6. K

   Kerry

   Minneapolis

   4 reviews

   3.0

   4 reviews

   Dined on February 15, 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 2

   Positives: Jose, our chef, put on a good show and prepared mostly tasty food. Our server was good about refilling drinks and removing dirty dishes. Negatives: When we were seated, the host warned us to be careful of the floor because it is slippery. We found oil all over the floor as if it hadn’t been cleaned in a month. The floor was dangerously slippery. The hood vent over the grill did not work so when the chef was preparing the food, smoke was billowing all around us making our eyes burn and our clothes smelled afterwards. The light on the grill did not work either making it hard to watch the chefs show, which is part of what we pay the inflated prices for.  The service was very slow at the start, we waited about 20 minutes for a glass of water. Our reservation was at 4 o’clock, so the restaurant was not overly busy at this time.  There was also no music in the area we were seated and no ambience whatsoever.  It is really unfortunate that this restaurant can’t seem to get it together. Year’s ago it was a good spot, now it is an overpriced dive.
   

   Benihana - Minneapolis, MNResponded on February 17, 2025

   Thanks for visiting us, Kerry. We're sorry to hear about your experience at Benihana - Minneapolis, MN. We apologize for the issues you faced, including the slippery floor, the issue with the hood vent, and the slow service. We also regret that the music and ambience did not meet your expectations. We value your feedback and will address these issues with our team to improve our services. We hope to have the opportunity to serve you better in the future.
   

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7. r

   roberto

   Minneapolis

   1 review

   1.0

   1 review

   Dined on February 15, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   High prices, sushi charge? I didn’t eat sushi and food service charge???? Done 1 star
   

   Benihana - Minneapolis, MNResponded on February 16, 2025

   Hi Roberto, we're truly sorry to hear about your recent experience at Benihana - Minneapolis, MN. We strive to provide excellent service and delicious food to all our guests and it's disappointing to hear we didn't meet those expectations this time. We understand the concerns you've raised about our pricing and the charges for sushi. We appreciate your feedback and will take it into consideration as we continually work to improve our services. We hope you'll give us another chance to make it up to you in the future. Sincerely, The Management Team.
   

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8. R

   Ryan

   Minneapolis

   3 reviews

   5.0

   3 reviews

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great place to celebrate a special occasion with friends and family!
   

   Benihana - Minneapolis, MNResponded on February 16, 2025

   Thanks for visiting us, Ryan! We're thrilled to hear that you and your friends had a great time celebrating a special occasion at Benihana - Minneapolis, MN. Your high ratings for our food, service, and value truly make our day. We always strive to provide the best experience for our guests, and your kind words are a testament to our efforts. We look forward to serving you again soon!
   

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9. J

   Jennifer

   Minneapolis

   1 review

   2.0

   1 review

   Dined on February 13, 2025

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 2

   Most of it was great until we got to the bill. I was charged a tip I was charged a food service fee I was charged a couple other fees along with tax. My bill that should have been around $275 ended up being $375 outrageous will never go back! A tip is not required to be given. If I choose to leave a tip it is because they did a good job, I should not be required to leave one.
   

   Benihana - Minneapolis, MNResponded on February 14, 2025

   Thanks for the feedback, Jennifer. We're sorry to hear that your visit to Benihana - Minneapolis, MN didn't meet your expectations. We understand your concerns about the charges on your bill and apologize for any confusion regarding the tip. Please know that we strive to provide accurate information to our guests and we will take your comments into consideration as we continually work to improve our service. We hope you'll reconsider and give us another chance to provide you with a better dining experience in the future. Best regards, Benihana - Minneapolis, MN Management Team
   

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10. P

    Pamela

    Minneapolis

    1 review

    3.0

    1 review

    Dined on February 12, 2025

    1. Overall 3
    2. Food 4
    3. Service 2
    4. Ambience 1

    Well I booked for a nice valentines dinner that I stated and when we arrived we were crammed at a super full table and next to a birthday group of ten year old boys who were screaming most the time I regret booking for this occasion
    

    Benihana - Minneapolis, MNResponded on February 13, 2025

    Hello Pamela, We're truly sorry for the Valentine's Day experience you had at our restaurant. We understand how important a pleasant dining atmosphere is and we apologize for the inconvenience caused. We strive to provide a comfortable and enjoyable atmosphere for all our guests and we regret that we fell short this time. We appreciate your feedback and will definitely use it to improve our services. We hope you'll give us another chance to provide a better dining experience. Best Regards, The Management Team at Benihana - Minneapolis, MN
    

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