Benihana - Minneapolis, MN

Review summary

1. OT

   OpenTable Diner

   San Francisco1 review

   2.0

   Dined 5 days ago

   1. Overall 2
   2. Food 3
   3. Service 4
   4. Ambience 1

   Restaurant dirty and messy. Service and staff good. Long wait. Bathroom was disgusting. Very expensive for the quality of food.
   

   Benihana - Minneapolis, MNResponded 4 days ago

   Dear Guest! We're really sorry to hear about your experience at Benihana - Minneapolis, MN. We strive to provide our guests with a clean and enjoyable environment, and we apologize if we fell short this time. We're glad to hear that you found our service and staff to be good, but we're disappointed to hear about the long wait and the state of our restrooms. We take your feedback seriously and will address these issues with our team. We hope to have the opportunity to welcome you back and provide you with a better experience. Best, The Management Team
   

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2. OT

   OpenTable Diner

   Minneapolis1 review

   3.0

   Dined 5 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   Seated 40 minutes after reservation time despite being on time. Our area was down a server, our server was doing her best but was very harried and stressed. Chef was great. Just so many people packed in there and rushed through experience - seemed way overbooked.
   

   Benihana - Minneapolis, MNResponded 4 days ago

   Dear Guest! Thank you for taking the time to share your experience with us. We're sorry to hear that you felt rushed during your reservation time and that the service was slightly lacking in our kitchen. We always strive to provide the best service possible, and we're glad to hear that our chef was able to provide a positive experience. We understand that we need to keep up with our customers and we're sorry if we fell short this time. We appreciate your feedback and will use it to make necessary improvements. We hope to have the opportunity to serve you again and provide a more relaxed and enjoyable dining experience. Best, The Management Team
   

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3. S

   Sarah

   Minneapolis1 review

   2.0

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Food was ok but the thing that got me was the 20 fee on top of the tip . So u expect me to add an additional 40% to the bill . That’s nuts . I won’t be back .
   

   Benihana - Minneapolis, MNResponded 6 days ago

   Hello Sarah, We're sorry to hear that your recent visit to Benihana - Minneapolis, MN didn't meet your expectations. We take your feedback on our pricing and the addition of a tip to our bills very seriously. We strive to provide a dining experience that is both enjoyable and affordable, and we regret that we fell short during your visit. We appreciate your feedback and will take it into consideration as we continuously strive to improve our services. We hope you'll give us another chance in the future. Best regards, Benihana - Minneapolis, MN Management Team
   

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4. M

   Mary

   Minneapolis12 reviews

   4.0

   Dined on March 2, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our Chef Clif was great! So was the server. Food always great!
   

   Benihana - Minneapolis, MNResponded on March 4, 2025

   Hey Mary, Thank you for taking the time to leave us this wonderful review. We're thrilled to hear that you enjoyed the service and the food at Benihana - Minneapolis, MN. Your kind words truly mean a lot to us. We noticed that you rated our value a bit lower - we strive to provide the best quality food and experience possible, and we'll take your feedback into consideration. We look forward to serving you again soon! Best regards, The Management Team
   

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5. N

   Nathan

   Minneapolis1 review

   1.0

   Dined on February 28, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Service was very slow. Cook did not do all the extras. First time for my young son’s birthday . He said he like it. The food was small portions and not worth the value.
   

   Benihana - Minneapolis, MNResponded on March 2, 2025

   Thanks for the review, Nathan. We're truly sorry to hear about your recent experience at Benihana - Minneapolis, MN. We always aim to deliver a great experience, and we regret that we missed the mark on your visit. We understand that waiting for service can be frustrating and we're sorry for any inconvenience caused. We'll definitely take your feedback into account as we strive to improve our service. We hope to have the opportunity to serve you and your son again in the future. Best regards, Benihana - Minneapolis, MN Management Team
   

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6. N

   Nisha

   Minneapolis2 reviews

   1.0

   Dined on February 28, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Made reservations for a Thursday night dinner. I walked in and stood at the hostess desk for about a minute while the hostess continued to talk to the sushi chef. After being acknowledged, the interaction was short and dry. I started to reconsider my decision for dinner. After being seated in the bar area (where I reserved because it’s usually quick service) we were brought water (that we asked for) and waited almost 45 minutes for two entrees. I requested medium well steak and received well done tough steak. No fuss was made as we had already waited 45 minutes. I started going to the Minneapolis location on Louisiana Avenue after being disappointed by the MOA location but this location is going down the same road.
   

   Benihana - Minneapolis, MNResponded on March 1, 2025

   Hi Nisha, We're truly sorry to hear about your recent experience at our Benihana - Minneapolis, MN, location. We strive to provide our guests with a pleasant dining experience and it seems we fell short during your visit. Your feedback regarding the wait time and the steak quality is important to us. We apologize for the inconvenience and we're taking your comments into consideration as we continuously work to improve our service. We hope you'll give us another chance to make your next visit a better one. Best, The Management Team
   

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7. J

   Judy VIP

   Minneapolis150 reviews

   5.0

   Dined on February 27, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We have not been to Benihana for years and are sorry about it. This meal far surpassed our expectations. This was the restaurant week selection. We had so much food and it all was so tasty. So much that we took home leftovers to have an additional meal. Danielle who served our table was super as was Julia the bartender.
   

   Benihana - Minneapolis, MNResponded on February 28, 2025

   Thanks for visiting us, Judy! We're thrilled to hear that you enjoyed your Benihana - Minneapolis, MN experience and found our meal to be far and beyond your expectations. We're especially glad to hear that you were able to take home some of your leftovers. Your kind words truly mean a lot to us. We look forward to welcoming you back soon! Best, The Management Team
   

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8. A

   Alexander

   Minneapolis3 reviews

   3.0

   Dined on February 21, 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Very over price now, the added charges is a turnoff!
   

   Benihana - Minneapolis, MNResponded on February 22, 2025

   Hello Alexander, Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed the food at Benihana - Minneapolis, MN. However, we're sorry to hear that you found our prices to be a bit high. We aim to provide the best value to our customers and your feedback helps us to continually improve. We hope to have the opportunity to serve you again and provide a better experience. Best Regards, The Management Team
   

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9. h

   hayly

   Minneapolis2 reviews

   3.0

   Dined on February 21, 2025

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 4

   Very disappointed this time around. Received my 1st drink and server never came back until chef was done. She looked very unhappy to be there. Ordered rocks choice - steak was big, chicken only got 5 pieces were the lady next to me got 16. Paid a lot of money for such poor service and not all of my order. Chef did a great job cooking!
   

   Benihana - Minneapolis, MNResponded on February 22, 2025

   Hey Hayly, We're truly sorry for your recent experience at Benihana - Minneapolis, MN. We understand that waiting for service can be frustrating and we apologize for the delay. We're also sorry to hear that you didn't receive the high quality service that we strive to provide. We're disappointed to hear that you felt your order was not up to par. We take your comments seriously and will address these issues with our team. We hope you'll give us another chance to provide the exceptional service you deserve. Best Regards, The Management Team
   

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10. T

    Toni

    Minneapolis5 reviews

    5.0

    Dined on February 20, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Went at an off peak time. Quiet. The cook Christian was amazing. He was nice, personable. He made sure to cook each item appropriately. The best cooked food I have ever experienced at this restaurant. Please give this cook a raise. If I had food cook this way I would return more often.
    

    Benihana - Minneapolis, MNResponded on February 22, 2025

    Thanks for the review, Toni! We're thrilled to hear that you had an amazing experience with our chef and that you enjoyed the food. We strive to provide our guests with the best cooked food and it's always rewarding to hear when we've succeeded. We appreciate your feedback and look forward to welcoming you back for another memorable dining experience.
    

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