Benihana - New York, NY

Benihana - New York, NY reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. S

   Shadyka

   New York City1 review

   5.0

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My son enjoyed his 8th birthday! The food and drinks were amazing
   

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2. F

   FT

   New York City1 review

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everyone of the employees we interacted with were well trained and courteous. We had an enjoyable evening !!
   

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3. S

   Slava

   New York City1 review

   1.0

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   Bad food, tasteless, not good looking. Bad service - waiter always forgot our requests. My first anf last time there. This place killz hibachi reputation.
   

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4. C

   Catherine

   London3 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our first experience of Benihana in NY while we were on holiday from London - we enjoyed the experience- sat on a communal table with other guests. The chef was great fun and very entertaining, the food was delicious.
   

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5. J

   Jennifer VIP

   Pittsburgh4 reviews

   4.0

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   We waited a bit even though we had a. Reservation.
   

   Benihana - New York, NYResponded 1 day ago

   Thanks for the feedback, Jennifer! We're thrilled to hear that you enjoyed our food and service at Benihana - New York, NY. We apologize for the wait you experienced but we're glad that it didn't affect your overall experience with us. We strive to provide top-notch service and it seems we hit the mark during your visit. We appreciate your high ratings and look forward to serving you again soon. Best regards, The Management Team
   

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6. OT

   OpenTable Diner

   San Antonio1 review

   3.0

   Dined on April 7, 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 2

   It was ok, a bit unprofessional and the ambiance was not all that
   

   Benihana - New York, NYResponded 6 days ago

   Dear Guest! Thank you for taking the time to share your experience at Benihana - New York, NY. We're glad to hear that you enjoyed our food and found it to be of value. However, we're sorry to hear that you felt it was unprofessional and not all that. We strive to provide a comfortable and welcoming environment for all our guests. Your feedback is valuable to us and we will certainly take it into consideration as we continuously work on improving our service. We hope to have the opportunity to serve you again and provide a better experience. Best Regards, The Management Team
   

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7. A

   Alyssa

   New York City1 review

   1.0

   Dined on April 6, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   I’ve been to this location approximately eight times, and as someone with a serious egg allergy, I’ve never encountered any issues in the past. Typically, the chef would simply prepare the fried rice last, and it has always been handled with care. However, during my most recent visit, I was surprised and disappointed by how my allergy was addressed. The chef asked whether I was "really allergic to eggs" or if I just "didn't like them." As someone with a diagnosed food allergy, it was disheartening to have my condition questioned. He then stated that the kitchen would only be able to accommodate my allergy if every person at the table agreed to having the fried rice prepared last. This was not only unexpected, considering my prior experiences, but also put me in an uncomfortable position. Thankfully, the other guests at the table were understanding and agreed. In addition to this, the orders were significantly mixed up. My rice was forgotten altogether, and my friend’s noodle dish was also omitted. When her rice finally arrived, it contained chicken despite her ordering plain fried rice. Although the chef did offer to remake it, the overall experience had already been negatively impacted. While the waitress was kind and did her best to assist us, the evening fell far short of the positive experiences I’ve come to expect from this location.
   

   Benihana - New York, NYResponded on April 7, 2025

   Hey Alyssa! Thank you for your honest feedback and for being a loyal guest. We're truly sorry your recent visit didn’t reflect the care you’ve come to expect. Your allergy should have been handled with sensitivity and professionalism, and we regret that it wasn’t. We’re addressing this internally to ensure our team is better prepared to accommodate all guests safely and respectfully. We also apologize for the order mix-ups—this is not our standard. We're grateful for your past visits and hope for the chance to make things right in the future.
   

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8. A

   Albert

   Las Vegas1 review

   3.0

   Dined on April 6, 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   Had to wait too long to be seated. Food was okay but experience was not great.
   

   Benihana - New York, NYResponded 4 days ago

   Thanks for the review, Albert. We're sorry to hear that your experience at Benihana - New York, NY didn't meet your expectations. We apologize for the wait and understand that the food didn't meet your expectations. We're always striving to improve and your feedback is invaluable in that process. We hope you'll give us another chance to provide a better experience. Thank you for your feedback.
   

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9. r

   robert

   Atlantic City1 review

   5.0

   Dined on April 5, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My first visit after years of wanting to go. It met all my expectations and more. The only downside was at the communal seating. A party of six didn't want nobody else at there seating . The woman was rude and giving us dirty looks. It was uncomfortable. However the food and service made it a magical night
   

   Benihana - New York, NYResponded on April 7, 2025

   Thanks for the review, Robert! We're thrilled to hear that your first visit to Benihana - New York, NY, met all your expectations and more. We apologize if the seating didn't meet your expectations, however, we're glad you found the food and service to be magical. We appreciate your feedback and will use it to improve our communal seating experience. We look forward to serving you again soon. - The Management Team
   

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10. A

    Abby

    Denver1 review

    2.0

    Dined on April 5, 2025

    1. Overall 2
    2. Food 5
    3. Service 3
    4. Ambience 3

    They seated us 50 minutes after our reservation and were not apologetic or seem to be too concerned about the fact they were so late.
    

    Benihana - New York, NYResponded 7 days ago

    Thanks for the feedback, Abby! We're sorry to hear about your experience with us on your visit. We understand your frustration about the delay and we apologize for any inconvenience caused. We strive to provide excellent service and it seems we fell short this time. We appreciate your understanding and patience. We hope to have the opportunity to serve you better in the future. Best regards, Benihana - New York, NY, Management Team
    

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