Benihana - New York, NY

Review summary

1. J

   Jasmine

   New York City

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service and the food was delicious! I will surely be going back.
   

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2. J

   Jonathon

   Dallas

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   We arrived early for an 8:00 reservation for 6 people to grab a drink and relax before dinner. The bar and lounge area was packed wall to wall with people with everyone trying to get drinks, some people eating and only one bartender trying to take care of over 40-50 people. Eventually we did get a seat at a table by the window as there was no other space to stand or sit. Unfortunately, we did have to wait over 30 min for our drinks (one bottle of wine, one hot sake, and a beer) to arrive to be served wine in rocks glasses (not a big deal). The wine was off and tasted like vinegar but the bartender did not stick around for us to try it and we could not get his attention for another 30 min so my party gave up and choked down the wine. At this point it was 8:30 and we still had not been sat for our 8:00 reservation so I went and asked the host how long it would be and was met with ‘I don’t have a table it’ll be ready when it’s ready’. Finally we were sat about 8:45, our waitress was very abrupt and in a rush, not her fault but it seems they were understaffed. We ordered our hibachi meals and a round of merry berry margaritas, the drinks came out after the soup and salad. The chef did the bare minimum as far as a “show” goes and just wanted to cook and leave. He didn’t salt or pepper any of the meat which was another disappointment. We did not see our waitress for a while and had to wait on drink refills throughout almost the entire cooking “show”. The only highlight was the bus boy who was attentive, brought out the soup and salad and cleared empty dishes quickly. At the end of the meal the waitress came back and gave everyone a polite ‘anyone want any tea or ice cream? No?’ Trying to rush us out of there. I have been to this Benihana many times over the last 5 years and have seen a gradual decline in attentiveness, showmanship and customer service. I was truly disappointed with this experience and I hope everyone knows what they’re in for before they eat here.
   

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3. M

   Maria

   New York City

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 5

   Even with reservation we waited almost 1 hour to sit.
   

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4. K

   Ksthryn

   New York City

   2 reviews

   1.0

   2 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 1

   reservation was at 7:30 and we were not sat until 9 pm
   

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5. M

   Mary Ann

   Seattle

   2 reviews

   3.0

   2 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 2

   Our meal was decent, but over salted. Service was wonderful.
   

   Benihana - New York, NYResponded 1 day ago

   Thanks for the review, Mary Ann! We're thrilled to hear that you enjoyed our service at Benihana - New York, NY. We're always striving to provide top-notch meals and it's great to know we hit the mark for you. We appreciate your feedback on the saltiness of our dishes and will take it into consideration. We hope to see you again soon for a more enjoyable experience! If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
   

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6. C

   Cassie

   New York City

   3 reviews

   2.0

   3 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 1

   We had a reservation and got seated right away. They took us upstairs to the hibachi. The ceilings are low, poor ventilation, it was so loud and they pack you in like sardines. We got one roll, 3 hibachi, and 3 drinks for $270. We chose this restaurant for the Hibach experience, and the chef didn't do anything but cook the food in front of us and didn't put on a show.
   

   Benihana - New York, NYResponded 1 day ago

   Hey Cassie, We're sorry to hear about your experience at Benihana - New York, NY. We understand that dining in a sardine-packed hibachi is not everyone's cup of tea, and we apologize for the inconvenience caused. We're glad to know that you enjoyed the Hibachi experience and appreciated our service. Your feedback is valuable to us and we'll certainly take your comments into consideration as we continuously strive to improve our diner's experience. We hope you'll give us another chance to impress you with our food and service in the future. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. Best, The Management Team
   

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7. K

   Kenia

   Baja California

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   El mesero fue grosero, ni siquiera habíamos terminado ordenar cuando nos entregó la cuenta. La comida está aceptable.
   

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8. H

   Helen

   VIP

   New York City

   44 reviews

   3.0

   44 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   The restaurant is rundown and needs to be properly cleaned… service is quite slow as well.
   

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9. A

   Antonio

   New York City

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As always the best restaurant family experience in New York City.
   

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10. S

    Scott

    VIP

    Greater Boston

    1 review

    5.0

    1 review

    Dined 3 days ago

    1. Overall 5
    2. Food 3
    3. Service 3
    4. Ambience 4

    It was good! Waited almost one hour after reservation to get seated and didn’t get the zucchini toss or sake you’re used to for the experience.
    

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