Benihana - New York, NY

Review summary

1. M

   Micaella

   New York City

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 4
   4. Ambience 4

   Service was great and workers were very kind, however had a reservation and checked in at 8:30 and was not seated until 9:06. No fault of the people at the front desk but very pore reservation system.
   

   Benihana - New York, NYResponded today

   Thanks for visiting us, Micaella. We're glad to hear that you enjoyed our service and found our team to be kind. We apologize for the delay you experienced during your visit. We understand how frustrating that can be and we're truly sorry for the inconvenience. Your feedback is invaluable to us and we will certainly look into the reservation system to improve our guests' experiences. We hope to have the opportunity to serve you again soon.
   

   Is this helpful?

2. S

   Sharan

   New York City

   8 reviews

   2.0

   8 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 5

   I usually like Benihana. This time was bad. Our waiter got everyone’s order wrong at the table. That made the chef take a long time to cook because he had to continually re make the food. There was no show because of this and to top it off my bill came with a mandatory $49 gratuity because I had a party of 4. I’m not returning to Benihana anytime soon.
   

   Benihana - New York, NYResponded today

   Thanks for visiting us, Sharan. We're sorry to hear that your experience at Benihana - New York, NY didn't meet your expectations. We always aim to deliver a great experience, and we apologize for the misstep during your visit. We understand your frustration regarding the timing of the food and gratuity, and we assure you that we take these issues seriously. We hope to have the opportunity to serve you better in the future.
   

   Is this helpful?

3. I

   Iker

   New York City

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   N/A………………………………………………………………………………………………………………………..
   

   Benihana - New York, NYResponded 1 day ago

   Hey, Aker! Thank you for your review and for visiting us.
   

   Is this helpful?

4. M

   Marsha

   New York City

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 3

   brought my coworker there for her birthday. She was excited as was I. We were seated upstairs for hibachi service but it was too loud for us. We’re teachers so a room of really loud groups had no appeal. We ate the “Taste of Benihana.” It was a lackluster meal where the entree was mostly rice with little flavor and a handful of chicken bits. They didn’t bother bringing us the little dessert that was supposed to be included. I did insist that my birthday guest had her dessert. They told me they would sing her happy birthday but no one bothered with that detail. My bill was $170. We only had a couple of drinks. I feel robbed. I doubt I’ll ever be back. For that kind of money, I could’ve had a meal that was far more enjoyable. The drinks were pretty good, though.
   

   Is this helpful?

5. S

   Skye

   New York City

   3 reviews

   1.0

   3 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Waited 45 minutes to be seated. Seated with a difficult group and had very small portions due to chef over catering to difficult party. Food also didn’t taste like normal. Rubber band cooking on the grill. Grill wasn’t clean. Nothing went well
   

   Benihana - New York, NYResponded 5 days ago

   Thanks for visiting us, Skye. We're sorry to hear about your experience at Benihana - New York, NY. We understand that waiting can be frustrating, especially when you have a difficult group. We apologize if the portions were small and the chef overcatering was not to your liking. We also regret that the cleanliness of our grill was not up to par. We appreciate your feedback as it helps us improve. We hope you'll give us another chance to serve you better.
   

   Is this helpful?

6. L

   Logan

   VIP

   Atlanta

   1 review

   5.0

   1 review

   Dined on February 22, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Milton was a wonderful chef. The wait time for things to get proceeded was a bit long, yet otherwise no complaints.
   

   Benihana - New York, NYResponded 3 days ago

   Thanks for the review, Logan! We're thrilled to hear that you had a great experience with our chef, Milton. We apologize for the longer wait time you experienced, but we're glad it didn't detract from your overall experience. We appreciate your feedback and look forward to serving you again soon. Best, The Management Team at Benihana - New York, NY
   

   Is this helpful?

7. S

   Saihou

   Unspecified

   1 review

   5.0

   1 review

   Dined on February 21, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful experience would recommend to others love that place
   

   Benihana - New York, NYResponded on February 22, 2025

   Thanks for the review, Saihou! We're delighted to hear that you had a wonderful experience at Benihana - New York, NY. Your kind words about our food, service, and value truly made our day. We're grateful for your recommendation and we hope to see you again soon!
   

   Is this helpful?

8. b

   bill

   New York City

   1 review

   5.0

   1 review

   Dined on February 21, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great place ….classic table cooking experience! Nostalgic and somehow fresh at the same time!
   

   Benihana - New York, NYResponded on February 22, 2025

   Thanks for the feedback, Bill! We're thrilled to hear that you enjoyed the classic table cooking experience at Benihana - New York, NY. It's wonderful to know that the nostalgic vibe and freshness both added to your experience. We appreciate your high ratings and we'll continue to strive for excellence in all areas. We hope to see you again soon!
   

   Is this helpful?

9. K

   Kay

   VIP

   New York City

   14 reviews

   3.0

   14 reviews

   Dined on February 20, 2025

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 5

   The prices have changed and some items are missing on the menu so when you order it,the servers won't tell you the pricing.
   

   Benihana - New York, NYResponded on February 22, 2025

   Hey Kay, We appreciate your feedback and deeply apologize for the inconvenience caused. We understand that our pricing and menu changes can be confusing, especially when it comes to special occasions like dining at Benihana. We're sorry for any confusion caused and we will strive to improve our communication about our menu. We hope you'll give us another chance to serve you better in the future. Best regards, The Management Team at Benihana - New York, NY
   

   Is this helpful?

10. A

    Annie

    New York City

    2 reviews

    5.0

    2 reviews

    Dined on February 20, 2025

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5

    The experience and food were nice, will be back.
    

    Benihana - New York, NYResponded on February 22, 2025

    Hi Annie, Thank you for your kind words and for rating us so highly! We're thrilled to hear that you enjoyed the food and service at Benihana - New York, NY. We always aim to provide an exceptional dining experience for our guests. Your feedback is greatly appreciated and we look forward to welcoming you back soon! Best, The Management Team
    

    Is this helpful?