Benihana - Newport Beach, CA

Review summary

1. C

   Comensal de opentable

   VIP

   Los Angeles

   25 reviews

   1.0

   25 reviews

   Dined today

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Really bad service they don’t have enough cooks and we have to wait close 2 hour to have some Buddy to cook the food in the tabke
   

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2. A

   Allison

   Orange County

   4 reviews

   3.0

   4 reviews

   Dined today

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   We had a 6:30 reservation and did not get sat till 7:30, did not get food until after 8
   

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3. M

   Mari

   Orange County

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 4

   The overall experience was extremely good. However I did place a reservation in advance in hopes to avoid the wait time but still had to wait. And then another wait on food as well. But because of the wait they offered complimentary ice cream.
   

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4. V

   Vincent

   Hawaii

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   Had a reservation and noticed on arrival that there was a huge number of people waiting in the front. Hostess informed us it would be a 40 minute wait. When trying to clarify because we thought there must be confusion or misunderstanding because we had a reservation, hostess unapologetically explained that it is their policy to overbook and that we can wait or leave. Wrote it off by saying it wasn’t their fault, and that it was the company’s fault. They ARE the company so that made no sense to me. Horrific customer service experience and felt it was handled by their staff incredibly poorly. Seems dishonest, disrespectful, and inconsiderate. Will not be returning.
   

   Benihana - Newport Beach, CAResponded today

   Dear Vincent. Thank you for taking the time to share your experience with us. We sincerely apologize for the wait you encountered despite having a reservation. We understand how frustrating this must have been, and we truly regret that our policies and communication did not meet your expectations. Our goal is always to provide the best possible dining experience, and it’s clear that we fell short in this instance. We appreciate your feedback and will be addressing this internally to ensure we improve both our reservation process and how we communicate with our guests in these situations. Again, we appreciate your feedback and regret that we didn’t provide the experience you deserved. Best regards,
   

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5. C

   Christopher

   Orange County

   2 reviews

   2.0

   2 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   Having a reservation is a must. However, all my past experiences expect to wait up to an hour after your reservation time. Don't bother trying without a reservation. There is very little to no empathy or care to customers who have plans afterward that are dependent on reservation time. I've observed customers' voice concerns but nothing but excuses and lack of care from staff. I'm considering taking my business elsewhere.
   

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6. S

   Silvia

   VIP

   Los Angeles

   3 reviews

   3.0

   3 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   It took way too long for our cook to arrive while every other table who sat after us was already getting started with their food
   

   Benihana - Newport Beach, CAResponded today

   Hey Silvia, We're really sorry to hear about your experience at Benihana - Newport Beach, CA. It sounds like we didn't meet your expectations, and for that, we sincerely apologize. We strive to provide excellent service and it's clear we missed the mark during your visit. We appreciate your patience and understanding, and we're taking your feedback seriously to improve our service. We hope you'll give us another chance to make your next visit a better one. Best, The Management Team
   

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7. A

   Armin

   Orange County

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Restaurant ran out of rice when they sat us down. This was told to us by waiter after standing in line for 30 minutes and another 20 minutes at the table. This place is so mismanaged, it feels like a kid is running the place
   

   Benihana - Newport Beach, CAResponded today

   Hey Armin, We're truly sorry to hear about your recent experience at Benihana - Newport Beach, CA. It's disappointing to know that we fell short in providing the quality service we strive for. We understand how frustrating it must have been to wait for over an hour in line and for your meal to be interrupted. Your feedback is invaluable to us as it helps us improve. We assure you that we will address these issues to prevent such situations from happening in the future. We hope you will give us another chance to serve you better. Best Regards, The Management Team
   

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8. H

   Heather

   San Francisco

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   I will never be booking the bar & lounge on a holiday ever again, tell me what the point of having a reservation was when everybody is just waiting for the next table to open up to sit down? nobody is helping you, and couples were seated for an hour without being helped. i saw so many people get up and leave before ordering because that's how long it took. i left and went to rock & brews because that's not how i wanted to spend my valentine's night.
   

   Benihana - Newport Beach, CAResponded 1 day ago

   Hi Heather, we're truly sorry to hear about your disappointing experience at Benihana - Newport Beach, CA. We understand that waiting without assistance can be frustrating, especially when you have a reservation. We apologize for the delay and the inconvenience it caused you and your date. We value your feedback and will use it to improve our service. We hope you'll give us another chance to provide you with the kind of service you deserve. Thank you for taking the time to share your experience. Best, The Management Team
   

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9. D

   Dane

   Orange County

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   People waiting out the door. We had a reservation for the bar area and that does absolutely nothing. Just gives you access to that area but there were no seats available and other people just standing there waiting for someone to get up. We ended up just leaving and having to improvise on Valentine’s Day. Big thumbs down.
   

   Benihana - Newport Beach, CAResponded 1 day ago

   Thanks for the feedback, Dane. We're sorry to hear about the inconvenience you faced due to the reservation issue on Valentine's Day. We understand how frustrating that can be and we apologize for any inconvenience it may have caused. We strive to provide an enjoyable dining experience for all our guests and we're sorry to hear that we fell short this time. We appreciate your patience and hope you'll give us another chance to serve you better in the future. Best regards, Benihana - Newport Beach, CA Management Team
   

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10. OT

    OpenTable Diner

    Orange County

    1 review

    1.0

    1 review

    Dined 2 days ago

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    reservation is not even a reservation it was horrible
    

    Benihana - Newport Beach, CAResponded 1 day ago

    Thanks for the feedback. We're truly sorry to hear about your recent experience at our restaurant. It's clear that we didn't meet your expectations this time around, and for that, we sincerely apologize. We strive to provide excellent service and it's clear we fell short. We appreciate your patience and understanding. Your feedback is important to us and we will use it to improve. We hope you will give us another chance to make it right in the future.
    

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