Benihana - Newport Beach, CA

Review summary

1. A

   Armin

   Orange County

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Restaurant ran out of rice when they sat us down. This was told to us by waiter after standing in line for 30 minutes and another 20 minutes at the table. This place is so mismanaged, it feels like a kid is running the place
   

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2. H

   Heather

   San Francisco

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   I will never be booking the bar & lounge on a holiday ever again, tell me what the point of having a reservation was when everybody is just waiting for the next table to open up to sit down? nobody is helping you, and couples were seated for an hour without being helped. i saw so many people get up and leave before ordering because that's how long it took. i left and went to rock & brews because that's not how i wanted to spend my valentine's night.
   

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3. D

   Dane

   Orange County

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   People waiting out the door. We had a reservation for the bar area and that does absolutely nothing. Just gives you access to that area but there were no seats available and other people just standing there waiting for someone to get up. We ended up just leaving and having to improvise on Valentine’s Day. Big thumbs down.
   

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4. OT

   OpenTable Diner

   Orange County

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   reservation is not even a reservation it was horrible
   

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5. R

   Ricky

   Orange County

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   I would give zero stars but the rice was good. I sat in the bar area and couldn’t get a server once everytime I wanted something I had to stand up and go get someone and it was over an hour to just get a water also the Manager sucked. Probably won’t come back but if I do, it’s for the rice. That’s showbiz I guess.
   

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6. J

   John

   Baja California

   5 reviews

   3.0

   5 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 5

   Had to wait 45 mins past our reservation for our table.
   

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7. E

   ELIF

   Berlin

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I booked bar seating at Benihana for my husband’s birthday, arrived on time, and checked in as instructed. However, there were no seats available, and no one offered any assistance or updates. We waited for 30 minutes with no communication before deciding to leave. Extremely disappointing experience—if reservations aren’t honored, what’s the point of booking? Would not recommend.
   

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8. J

   John

   VIP

   Orange County

   15 reviews

   3.0

   15 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   Benihana at 5 o’clock on Valentine’s Day was super crowded and the service was super slow. Our kids still had a good time but they didn’t eat until almost 6:30 , when we had a 4:45 reservation. The food in the bar area was not very good. Service was friendly but kitchen very backed up.
   

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9. C

   Carolina

   Orange County

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We would like to thank the hostess with the mostess, our waitress and Chef Michael for our amazing experience today! Food was amazing, our kids first time was so memorable and service top notch! Thank you
   

   Benihana - Newport Beach, CAResponded 1 day ago

   Thanks for the feedback, Carolina! We're thrilled to hear that you and your family had an amazing experience at Benihana - Newport Beach, CA. It's wonderful to know that our food and service lived up to your expectations. We strive to make each visit memorable for our guests, and your words are a testament to our efforts. We look forward to serving you again soon! Best, The Management Team
   

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10. OT

    OpenTable Diner

    VIP

    San Francisco

    6 reviews

    2.0

    6 reviews

    Dined 2 days ago

    1. Overall 2
    2. Food 2
    3. Service 1
    4. Ambience 1

    The manager there has zero clue what he’s doing and they can’t get tables seated and closed out in a timely manner
    

    Benihana - Newport Beach, CAResponded 1 day ago

    Dear Guest, Thanks for visiting us at Benihana - Newport Beach, CA. We're truly sorry to hear about your recent experience. We strive to provide excellent service and it seems we fell short during your visit. Please know that your feedback is important to us and we will address these issues with our team. We hope you'll give us another chance to provide the exceptional experience you deserve. Best, The Management Team
    

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