Benihana - Ontario, CA

Review summary

1. C

   Cizo

   Los Angeles

   2 reviews

   1.0

   2 reviews

   Dined today

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   This place never honors your reservation, you will still have to wait 30+ minutes after your reservation time. This has happened multiple times already at this location ive had to leave because i wouldnt get any update. Dont see the point of them being on this app if cant honor your time!
   

   Is this helpful?

   Report
2. N

   Noelle

   Orange County

   1 review

   1.0

   1 review

   Dined today

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 3

   Even though we made a reservation we still had to wait 45 minutes before we were seated then another 30 mins before they started cooking. It was crazy. The hostess in the front needs management with her on days like this, she could not handle all the angry people. Very bad experience. And then the service and food wasn’t good. There was one bus boy that was helpful and got us boxes and found our waitress because we wouldn’t see her for a long time.
   

   Is this helpful?

   Report
3. P

   PATRICK

   Las Vegas

   5 reviews

   2.0

   5 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 3

   Reservation made for 8 PM. Arrived ten minutes early. Our party wasn’t seated until 40 minutes after our reservation time. Never given an expected wait time by the hostess. Once seated, it took 25 minutes to receive our drinks. Food was great, but the wait time for our reservation and just to get our drinks was horrible. We’ve been to several other Benihana restaurants and never had to wait as long for service as we did at this location. Clearly they either overbooked reservations or they were accepting walk-ins with a full schedule. Regardless, we won’t be going back to this location again.
   

   Is this helpful?

   Report
4. j

   joyce

   Las Vegas

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Wanted an alternate to a traditional Christmas dinner, Benihana's delivered. My youngest son, 12 years old enjoyed watching the Chef and the food was simply delicious! I was seated right away at our table and service was prompt. Restrooms were clean and had the essentials. We will return👍💯
   

   Is this helpful?

   Report
5. m

   mikayla

   VIP

   Orange County

   3 reviews

   1.0

   3 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   does not accommodate handicapped! Would not give us any additional space for our friend with no leg! ADA!
   

   Is this helpful?

   Report
6. K

   Kurt

   Los Angeles

   4 reviews

   5.0

   4 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It's always a treat to take the family out for the holidays. It saves anyone from cooking and allows us to engage comfortably. Benihana never disappoints. Deontae our chef did an excellent job of making our meal a fun adventure. He was engaging, got all of our orders perfect and put on quite a show. We are thankful and grateful for another outstanding experience at Benihana.
   

   Benihana - Ontario, CAResponded 1 day ago

   Hi Kurt, Thank you so much for choosing Benihana - Ontario, CA for your family celebrations! We're delighted to hear that you and your family enjoyed your experience with us. It's wonderful to know that our team was able to provide an enjoyable and memorable dining experience. We're especially pleased that our chef's performance added to your holiday joy. We look forward to serving you again soon. Best, The Management Team
   

   Is this helpful?

   Report
7. F

   Fausto

   Los Angeles

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excelente ambiente excelente comida excelente servicio
   

   Is this helpful?

   Report
8. D

   DANIELA

   Los Angeles

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   It was our first time at Benihana and we went there to celebrate my husband’s birthday. The wait was a little longer than expected taking in consideration that we had reservations but we understood that it may be the holiday. We sat down at our table and our waitress was very nice taking our orders for drinks and food. The chef took longer to count to our table and when he finally arrived he started cooking our food in a rush, with no “Benihana Experience” and when someone at our table asked him if he was going to give us some “show/cooking experience” he replied “no, not today; maybe tomorrow”. He finished 30 minutes before the chef next to us. The food was ok, but we go to Benihana not only for the food, but for the eating/cooking experience, and we didn’t have it, but we still have to pay it.
   

   Benihana - Ontario, CAResponded 1 day ago

   Thanks for visiting us, DANIELA. We're sorry to hear that your experience at Benihana - Ontario, CA didn't meet your expectations. We appreciate your patience during the busy holiday period and understand that the service you received was not up to par. We apologize for the delay in providing the 'Benihana Experience' and the rushed cooking. Your feedback is valuable and will be used to improve our service. We hope you'll give us another chance to provide you with the unique dining experience that Benihana is known for. Best regards, Benihana - Ontario, CA Management Team
   

   Is this helpful?

   Report
9. R

   Rico

   Orange County

   11 reviews

   5.0

   11 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Saul , our Chef, made our Xmas Eve dinner very special.
   

   Benihana - Ontario, CAResponded 1 day ago

   Thanks for visiting us, Rico! We're thrilled to hear that you had a special Xmas Eve dinner at Benihana - Ontario, CA. It's wonderful to know that our chef was able to make your evening memorable. We strive to make every visit a special one, and your kind words are a testament to our efforts. We look forward to welcoming you back for many more celebrations in the future!
   

   Is this helpful?

   Report
10. w

    wendy

    Los Angeles

    2 reviews

    4.0

    2 reviews

    Dined 3 days ago

    1. Overall 4
    2. Food 5
    3. Service 3
    4. Ambience 5

    The food was excellent. It's very busy as it normally is at dinner time, but our waitress forgot that it was our birthday two of us at the table and one of us. It was literally our Birthday today. Then, when we asked to have our photo taken for our birthday, we were told the machine was broken, but literally five minutes prior. The table across from us had two pictures taken and given to them.. then the waitress still never came back after we told her it was our birthday. Another server came to bring us back the bill and she is the one who said she would make sure that the waitress was notified that it was our birthday then to top it all off and 18% gratuity was attached because we were a party of eight but I guess it's lucky for her or staff because otherwise it would not have been 18% Overall, I would not do a birthday there again. I felt very sad for the two people who had a birthday, especially a December birthday when it's close to that most people always forget you anyway.
    

    Benihana - Ontario, CAResponded 2 days ago

    Hey Wendy, We're truly sorry to hear about your experience at Benihana - Ontario, CA. We're glad to know you enjoyed the food and found our staff excellent. We regret the mix-up with your birthday and the lack of recognition. Your feedback is valuable and we'll address these issues with our team. We hope you'll give us another chance to make your next birthday celebration memorable. Wendy
    

    Is this helpful?

    Report