Benihana - Ontario, CA

Review summary

1. g

   gustavo

   Los Angeles1 review

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love coming to this place , the staff is always so nice and the food is amazing, Adil is very good chef that is very passionate about his job a d makes sure you are always satisfied
   

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2. K

   Kandice

   Unspecified1 review

   2.0

   Dined 4 days ago

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 2

   I expected more quality than what I received at this location of Benihana’s 
   

   Benihana - Ontario, CAResponded 1 day ago

   Thanks for visiting us, Kandice. We're truly sorry to hear that your experience at Benihana - Ontario, CA didn't meet your expectations. We strive to provide our guests with high-quality food and service, and it's clear we fell short this time. We appreciate your feedback and will definitely take it into account as we continuously work to improve our restaurant. We hope you'll consider giving us another chance to impress you in the future. Best regards, Benihana - Ontario, CA Management Team
   

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3. J

   Joseph

   Los Angeles2 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Another great experience and dinner. Will always come here and the price is super cheap for amazing food.
   

   Benihana - Ontario, CAResponded 3 days ago

   Hey Joseph, thank you for taking the time to leave such a wonderful review! We're thrilled to hear that you had another great experience dining with us and that you enjoyed the food. We always aim to provide our guests with an amazing dining experience at a great value, and we're delighted that we met your expectations. Looking forward to serving you again soon! Best, The Management Team at Benihana - Ontario, CA
   

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4. T

   Thomas

   Palm Springs5 reviews

   4.0

   Dined 5 days ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 5

   Very good service, high quality food, but dont get the steak and lobster, the tail was very small, just a couple of bites, not worth the cost.
   

   Benihana - Ontario, CAResponded 3 days ago

   Thanks for visiting us, Thomas! We're thrilled to hear that you enjoyed our service and high-quality food at Benihana - Ontario, CA. We regret that the steak and lobster didn't meet your expectations. We assure you that we take our customer feedback seriously and will review your comments with our culinary team. We hope to have the opportunity to serve you again soon with a perfect steak and lobster experience.
   

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5. L

   Linda

   Los Angeles2 reviews

   4.0

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 1
   4. Ambience 4

   We had good food, bad service. Waitress wasn't attentive, soup was lukewarm, chef Diego was cooking in a hurry, we weren't asked if it was anyone's celebration, which it was my partners birthday. My partner asked for spicy fried rice, Diego did not make it, when asked, he simply handed a container of sirachi. Then my partner requested another alcoholic beverage and was denied by waitress stating he had too much. Was brought a glass of water. We will never go back.
   

   Benihana - Ontario, CAResponded 3 days ago

   Thanks for the review, Linda. We're sorry to hear about your recent experience at Benihana - Ontario, CA. It's disappointing to know that the service and food didn't meet your expectations. We take your comments seriously and will address them with our team to ensure better service in the future. We hope you'll consider giving us another chance to provide a better dining experience. Best regards, Benihana - Ontario, CA Management Team
   

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6. C

   Catherine

   Central Coast5 reviews

   4.0

   Dined 7 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   It was very good, love the food The cook was a little fast at his show but I’ve seen it enough that it didn’t bother me but for people that haven’t it wouldn’t have been a good show for them
   

   Benihana - Ontario, CAResponded 6 days ago

   Thanks for the review, Catherine! We're thrilled to hear that you enjoyed our food and service at Benihana - Ontario, CA. We're always looking to improve and your feedback is valuable to us. We apologize if the pace of the cook's show didn't meet your expectations. We hope you'll give us another chance to impress you. We look forward to serving you again soon!
   

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7. M

   Mario

   Los Angeles2 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Treated very good and the food was an amazing, we always come back for our birthdays and special occasions.
   

   Benihana - Ontario, CAResponded 6 days ago

   Hello Mario, We're thrilled to hear that you always choose Benihana - Ontario, CA for your special occasions and your birthday celebrations! It's wonderful to know that our food and service met your expectations. We appreciate your kind words and look forward to serving you again soon. Best regards, Benihana - Ontario, CA Management Team
   

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8. C

   Colleen

   Orange County3 reviews

   5.0

   Dined on March 25, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a wonderful birthday celebration. Great service, entertaining and delicious food.
   

   Benihana - Ontario, CAResponded 7 days ago

   Thanks for visiting us, Colleen! We're thrilled to hear that you had a wonderful birthday celebration at Benihana - Ontario, CA. It's wonderful to know that our service, food, and ambiance met your expectations. We appreciate your feedback and look forward to making your next visit a memorable one.
   

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9. V

   Vickie

   Hawaii5 reviews

   2.0

   Dined on March 24, 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   Server never came back around to ask about more drinks and the food was over salted and I could hardly eat it
   

   Benihana - Ontario, CAResponded on March 25, 2025

   Hey Vickie, we're really sorry to hear about your experience at Benihana - Ontario, CA. It's clear that we didn't meet your expectations this time around, and for that, we sincerely apologize. We always strive to provide our guests with the best dining experience, and we're disappointed to hear that we fell short. We will certainly take your feedback into account and work on improving our service. We hope you'll give us another chance to make it right in the future. Thanks for your feedback. Best, The Management Team
   

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10. OT

    OpenTable Diner VIP

    San Francisco4 reviews

    2.0

    Dined on March 24, 2025

    1. Overall 2
    2. Food 4
    3. Service 2
    4. Ambience 2

    Service was slow and had to wait 30 min after arriving for reservation. Dinner took 2.5+ hours.
    

    Benihana - Ontario, CAResponded on March 25, 2025

    Dear Guest! Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience at Benihana - Ontario, CA didn't meet your expectations. We understand that waiting for a long time can be frustrating, especially when you're looking forward to a good meal. We are also sorry to hear that our service was slow. We strive to provide efficient service to all our guests and we're disappointed that we fell short in this instance. We appreciate your patience and understanding and we hope to have the opportunity to serve you better in the future.
    

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