Benihana - Ontario, CA

Review summary

1. OT

   OpenTable Diner

   Los Angeles1 review

   1.0

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   The food quality was not great for what you pay. I would have enjoyed in & out 10x more and saved money. Never going back.
   

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2. T

   Teresa VIP

   San Diego2 reviews

   1.0

   Dined 1 day ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Worst experience I’ve ever had at Benihana in over 30 years of going horrible customer service from night manager and waited over 2 hours to be seated having reservations. Very rude overall from all servers especially night manager.
   

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3. M

   Matthew

   Las Vegas1 review

   2.0

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   Food was aight, we waited 1/2 hr after our reservation to be seated, service was bad, etc. I respect the fact that real people work there and my comments aren’t meant to be hurtful. The experience was not worth the $350 spent for 5 ppl. The be hibachi chef was funny though.
   

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4. OT

   OpenTable Diner

   Los Angeles2 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Customer service and food are always good. The only issue is the wait time. Even with a reservation, you still have an hr wait. But it's always worth it in the end.
   

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5. OT

   OpenTable Diner

   San Diego1 review

   1.0

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   It was horrible had a reservation at 3:30 didn’t get seated til 4:30. Over packed servers were slow basically a 2 1/2 hrs experience turned into a 5 hr horrible experience. This is one of our family favorite restaurant but every time we go now we really leave so disappointed. It actually makes me sad… there were also other parties with 4:00 reservations got seated before me with the same amount of persons in my party. Just really disappointed.
   

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6. M

   Marcell

   Los Angeles4 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent tasting food; prepared with flare. Great service
   

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7. BR

   BREW

   Dallas5 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a great time! Amazing food and service! Gabriel did a wonderful job cooking for our table.
   

   Benihana - Ontario, CAResponded 3 days ago

   Dear Brew, Thank you for your kind words! We’re thrilled to hear you had another great time at Benihana and enjoyed both the food and service. Gabriel will be delighted to know he made your dining experience special—he truly is talented at what he does! We look forward to welcoming you back for more delicious meals and fantastic service. Thanks again for sharing your experience! Best regards,
   

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8. R

   Randy

   Orlando1 review

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Celeste was fantastic! Funny, entertaining and an excellent attentive cook!
   

   Benihana - Ontario, CAResponded 4 days ago

   Hey Randy, We're thrilled to hear you had a fantastic experience at Benihana - Ontario, CA! It's great to know that our team's sense of humor and attentive service made your visit enjoyable. We always aim to provide excellent service and delicious food, so your feedback means a lot to us. We appreciate your high ratings and your 4-star rating for value. We look forward to serving you again soon! Best regards, The Management Team
   

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9. J

   Johanne VIP

   Los Angeles2 reviews

   3.0

   Dined 6 days ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 4

   Not Happy with our server at all ! We felt ignored the whole time never got a refill until our meal was finished! Couldn’t ask for any sauces we needed because she was no where to be found! The chef was great the food was great but the server was not it!
   

   Benihana - Ontario, CAResponded 5 days ago

   Hey Johanne, We're truly sorry to hear about your recent experience at Benihana - Ontario, CA. It's disappointing to know that our service did not meet your expectations. We always strive to provide attentive and friendly service to our guests, and it's clear we missed the mark during your visit. We're glad you enjoyed our food and chef, but we understand that the overall experience fell short. Your feedback is invaluable to us and we will certainly take your comments into consideration as we continuously work to improve our service. We hope you will give us another chance to provide the exceptional experience you deserve. Best Regards, The Management Team
   

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10. OT

    OpenTable Diner

    Orange County1 review

    1.0

    Dined 7 days ago

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    Never called us on the phone or number and we were waiting and waiting
    

    Benihana - Ontario, CAResponded 6 days ago

    Dear Guest! Thanks for the review. We're truly sorry to hear about your recent experience at Benihana - Ontario, CA. It's clear that we didn't meet your expectations and for that, we sincerely apologize. We take all feedback seriously and will use your comments to improve our service. We hope you'll give us another chance to provide you with the service you deserve.
    

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