Benihana - Ontario, CA

Review summary

1. J

   Jessica

   Los Angeles1 review

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Brandon was the best and so was Kevin, we had the best time laughing and joking with both gentleman
   

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2. g

   garland

   Los Angeles1 review

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Good time. I finally got sat down within a reasonable time of my reservation.
   

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3. J

   Johanna

   Los Angeles2 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Sophie was a outstanding waitress. She made my birthday celebration one to remember
   

   Benihana - Ontario, CAResponded 1 day ago

   Thanks for the feedback, Johanna! We're thrilled to hear that you had an outstanding experience with us on your birthday celebration. It's always our goal to make special moments memorable for our guests. Your kind words about our service are greatly appreciated. We look forward to welcoming you back to Benihana - Ontario, CA for many more memorable celebrations.
   

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4. J

   Jocelyn

   Los Angeles1 review

   1.0

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   We were disappointed with the service and quality of food . For the price of what they charge it did not match the service and quality of the food . We did not receive everything we pay for . We didn't get all the vegetables , we were rush to finish out food , our order was placed wrong , we were charge for an extra rice we didn't get . We won't be coming back .
   

   Benihana - Ontario, CAResponded 1 day ago

   Thanks for the review, Jocelyn. We're truly sorry to hear about your disappointing experience at Benihana - Ontario, CA. It's clear that we fell short in meeting your expectations, especially in terms of the quality of food and service. We understand your concerns about the issues you encountered and we sincerely apologize for the inconvenience caused. Your feedback is crucial for us to improve and we assure you that we will address these issues. We hope you would give us another chance to provide you with the dining experience you deserve.
   

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5. K

   Kimberly

   Los Angeles15 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Daphne was great. Quick and friendly. Just wish it was a little less expensive.
   

   Benihana - Ontario, CAResponded 1 day ago

   Thanks for visiting us, Kimberly! We're thrilled to hear that you had a great experience with Daphne at Benihana - Ontario, CA. We always aim to provide quick and friendly service, and your feedback is a testament to our team's hard work. We understand your concern about the pricing, and we're always working to provide the best value for our guests. We hope to see you again soon!
   

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6. g

   gustavo

   Los Angeles1 review

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love coming to this place , the staff is always so nice and the food is amazing, Adil is very good chef that is very passionate about his job a d makes sure you are always satisfied
   

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   Benihana - Ontario, CAResponded 3 days ago

   Hey Gustavo, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your experience at Benihana - Ontario, CA. It's fantastic to know that our staff's passion and dedication to their craft added to your dining experience. We're also glad that you found our food to be amazing. We always strive to provide our guests with an exceptional dining experience and your kind words are a testament to our efforts. We look forward to serving you again soon! Best regards, The Management Team
   

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7. K

   Kandice

   Unspecified1 review

   2.0

   Dined on March 29, 2025

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 2

   I expected more quality than what I received at this location of Benihana’s 
   

   Benihana - Ontario, CAResponded 5 days ago

   Thanks for visiting us, Kandice. We're truly sorry to hear that your experience at Benihana - Ontario, CA didn't meet your expectations. We strive to provide our guests with high-quality food and service, and it's clear we fell short this time. We appreciate your feedback and will definitely take it into account as we continuously work to improve our restaurant. We hope you'll consider giving us another chance to impress you in the future. Best regards, Benihana - Ontario, CA Management Team
   

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8. J

   Joseph

   Los Angeles2 reviews

   5.0

   Dined on March 28, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Another great experience and dinner. Will always come here and the price is super cheap for amazing food.
   

   Benihana - Ontario, CAResponded 7 days ago

   Hey Joseph, thank you for taking the time to leave such a wonderful review! We're thrilled to hear that you had another great experience dining with us and that you enjoyed the food. We always aim to provide our guests with an amazing dining experience at a great value, and we're delighted that we met your expectations. Looking forward to serving you again soon! Best, The Management Team at Benihana - Ontario, CA
   

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9. T

   Thomas

   Palm Springs5 reviews

   4.0

   Dined on March 28, 2025

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 5

   Very good service, high quality food, but dont get the steak and lobster, the tail was very small, just a couple of bites, not worth the cost.
   

   Benihana - Ontario, CAResponded 7 days ago

   Thanks for visiting us, Thomas! We're thrilled to hear that you enjoyed our service and high-quality food at Benihana - Ontario, CA. We regret that the steak and lobster didn't meet your expectations. We assure you that we take our customer feedback seriously and will review your comments with our culinary team. We hope to have the opportunity to serve you again soon with a perfect steak and lobster experience.
   

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10. L

    Linda

    Los Angeles2 reviews

    4.0

    Dined on March 27, 2025

    1. Overall 4
    2. Food 5
    3. Service 1
    4. Ambience 4

    We had good food, bad service. Waitress wasn't attentive, soup was lukewarm, chef Diego was cooking in a hurry, we weren't asked if it was anyone's celebration, which it was my partners birthday. My partner asked for spicy fried rice, Diego did not make it, when asked, he simply handed a container of sirachi. Then my partner requested another alcoholic beverage and was denied by waitress stating he had too much. Was brought a glass of water. We will never go back.
    

    Benihana - Ontario, CAResponded 7 days ago

    Thanks for the review, Linda. We're sorry to hear about your recent experience at Benihana - Ontario, CA. It's disappointing to know that the service and food didn't meet your expectations. We take your comments seriously and will address them with our team to ensure better service in the future. We hope you'll consider giving us another chance to provide a better dining experience. Best regards, Benihana - Ontario, CA Management Team
    

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