Benihana - Ontario, CA

Benihana - Ontario, CA reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. E

   Evita

   Los Angeles2 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were celebrating my daughter‘s birthday and we really had a good time. Our chef’s name was Jovanni and he was a pleasure to have.
   

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2. D

   Dezzarae

   Los Angeles11 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I took my son here for the first time and he loved it. I hadn’t been in years and it was just as fun and tasty as i remembered. We’ll be back again soon.
   

   Benihana - Ontario, CAResponded 1 day ago

   Thanks for visiting us, Dezzarae! We're thrilled to hear that your first experience at Benihana - Ontario, CA was a memorable one. It's wonderful to know that our oldies but goodies are as fun and tasty as you remembered. We're looking forward to welcoming you back soon for another great dining experience. Best, The Management Team
   

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3. T

   Todd

   San Diego12 reviews

   4.0

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   I’ve eaten at this location for over 20-years and this was a first for me; our chef turned everybody’s bowls of fried rice upside down onto our plates. I did not care for this AT ALL. There’s a reason it served in bowls: 1. It’s easier to eat. 2. The bowl keeps the rice warm. Ended up just taking the rice home cause cold rice is not appealing. Second and final thing, every piece of the meal; vegetables and meat, was cut in HUGE pieces. There was no dignified way to eat it when you use chopsticks. Not a fan of this style of presentation. I miss Adil; my wife’s and my favorite chef of this location. Oh well…
   

   Benihana - Ontario, CAResponded 2 days ago

   Hi Todd, Thank you for your 20-year love affair with Benihana - Ontario, CA. We're sorry to hear that your recent visit didn't meet your expectations. We appreciate your feedback on the chef's presentation of our dishes and the way we serve our meals, and we'll certainly take your comments into consideration. We're glad to hear that you enjoyed the food and we hope you'll give us another chance to impress you in the future. Best, Benihana - Ontario, CA Management Team
   

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4. J

   Jessica

   Los Angeles1 review

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Brandon was the best and so was Kevin, we had the best time laughing and joking with both gentleman
   

   Benihana - Ontario, CAResponded 2 days ago

   Thanks for the review, Jessica! We're thrilled to hear that you had a great time with us at Benihana - Ontario, CA. It's wonderful to know that our team made you feel welcomed and had a positive attitude. We always strive to make our guests feel special and it's wonderful to hear that we succeeded. We look forward to your next visit. Cheers!
   

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5. g

   garland

   Los Angeles1 review

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Good time. I finally got sat down within a reasonable time of my reservation.
   

   Benihana - Ontario, CAResponded 2 days ago

   Hey Garland, We're thrilled to hear you had a good time at Benihana - Ontario, CA! It's great to know that you were able to get seated within a reasonable time of your reservation. We're always working on improving our service and your feedback is invaluable in helping us do that. Thank you for choosing us, and we hope to see you again soon. Best, The Management Team
   

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6. J

   Johanna

   Los Angeles2 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Sophie was a outstanding waitress. She made my birthday celebration one to remember
   

   Benihana - Ontario, CAResponded 4 days ago

   Thanks for the feedback, Johanna! We're thrilled to hear that you had an outstanding experience with us on your birthday celebration. It's always our goal to make special moments memorable for our guests. Your kind words about our service are greatly appreciated. We look forward to welcoming you back to Benihana - Ontario, CA for many more memorable celebrations.
   

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7. J

   Jocelyn

   Los Angeles1 review

   1.0

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   We were disappointed with the service and quality of food . For the price of what they charge it did not match the service and quality of the food . We did not receive everything we pay for . We didn't get all the vegetables , we were rush to finish out food , our order was placed wrong , we were charge for an extra rice we didn't get . We won't be coming back .
   

   Benihana - Ontario, CAResponded 4 days ago

   Thanks for the review, Jocelyn. We're truly sorry to hear about your disappointing experience at Benihana - Ontario, CA. It's clear that we fell short in meeting your expectations, especially in terms of the quality of food and service. We understand your concerns about the issues you encountered and we sincerely apologize for the inconvenience caused. Your feedback is crucial for us to improve and we assure you that we will address these issues. We hope you would give us another chance to provide you with the dining experience you deserve.
   

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8. K

   Kimberly

   Los Angeles15 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Daphne was great. Quick and friendly. Just wish it was a little less expensive.
   

   Benihana - Ontario, CAResponded 4 days ago

   Thanks for visiting us, Kimberly! We're thrilled to hear that you had a great experience with Daphne at Benihana - Ontario, CA. We always aim to provide quick and friendly service, and your feedback is a testament to our team's hard work. We understand your concern about the pricing, and we're always working to provide the best value for our guests. We hope to see you again soon!
   

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9. g

   gustavo

   Los Angeles1 review

   5.0

   Dined on April 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love coming to this place , the staff is always so nice and the food is amazing, Adil is very good chef that is very passionate about his job a d makes sure you are always satisfied
   

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   Benihana - Ontario, CAResponded 6 days ago

   Hey Gustavo, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your experience at Benihana - Ontario, CA. It's fantastic to know that our staff's passion and dedication to their craft added to your dining experience. We're also glad that you found our food to be amazing. We always strive to provide our guests with an exceptional dining experience and your kind words are a testament to our efforts. We look forward to serving you again soon! Best regards, The Management Team
   

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10. K

    Kandice

    Unspecified1 review

    2.0

    Dined on March 29, 2025

    1. Overall 2
    2. Food 1
    3. Service 3
    4. Ambience 2

    I expected more quality than what I received at this location of Benihana’s 
    

    Benihana - Ontario, CAResponded on April 1, 2025

    Thanks for visiting us, Kandice. We're truly sorry to hear that your experience at Benihana - Ontario, CA didn't meet your expectations. We strive to provide our guests with high-quality food and service, and it's clear we fell short this time. We appreciate your feedback and will definitely take it into account as we continuously work to improve our restaurant. We hope you'll consider giving us another chance to impress you in the future. Best regards, Benihana - Ontario, CA Management Team
    

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