Benihana - Ontario, CA

Review summary

1. J

   Joseph

   Los Angeles2 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Another great experience and dinner. Will always come here and the price is super cheap for amazing food.
   

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2. T

   Thomas

   Palm Springs5 reviews

   4.0

   Dined 1 day ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 5

   Very good service, high quality food, but dont get the steak and lobster, the tail was very small, just a couple of bites, not worth the cost.
   

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3. L

   Linda

   Los Angeles2 reviews

   4.0

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 1
   4. Ambience 4

   We had good food, bad service. Waitress wasn't attentive, soup was lukewarm, chef Diego was cooking in a hurry, we weren't asked if it was anyone's celebration, which it was my partners birthday. My partner asked for spicy fried rice, Diego did not make it, when asked, he simply handed a container of sirachi. Then my partner requested another alcoholic beverage and was denied by waitress stating he had too much. Was brought a glass of water. We will never go back.
   

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4. C

   Catherine

   Central Coast5 reviews

   4.0

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   It was very good, love the food The cook was a little fast at his show but I’ve seen it enough that it didn’t bother me but for people that haven’t it wouldn’t have been a good show for them
   

   Benihana - Ontario, CAResponded 2 days ago

   Thanks for the review, Catherine! We're thrilled to hear that you enjoyed our food and service at Benihana - Ontario, CA. We're always looking to improve and your feedback is valuable to us. We apologize if the pace of the cook's show didn't meet your expectations. We hope you'll give us another chance to impress you. We look forward to serving you again soon!
   

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5. M

   Mario

   Los Angeles2 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Treated very good and the food was an amazing, we always come back for our birthdays and special occasions.
   

   Benihana - Ontario, CAResponded 2 days ago

   Hello Mario, We're thrilled to hear that you always choose Benihana - Ontario, CA for your special occasions and your birthday celebrations! It's wonderful to know that our food and service met your expectations. We appreciate your kind words and look forward to serving you again soon. Best regards, Benihana - Ontario, CA Management Team
   

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6. C

   Colleen

   Orange County3 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a wonderful birthday celebration. Great service, entertaining and delicious food.
   

   Benihana - Ontario, CAResponded 3 days ago

   Thanks for visiting us, Colleen! We're thrilled to hear that you had a wonderful birthday celebration at Benihana - Ontario, CA. It's wonderful to know that our service, food, and ambiance met your expectations. We appreciate your feedback and look forward to making your next visit a memorable one.
   

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7. V

   Vickie

   Hawaii5 reviews

   2.0

   Dined 5 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   Server never came back around to ask about more drinks and the food was over salted and I could hardly eat it
   

   Benihana - Ontario, CAResponded 4 days ago

   Hey Vickie, we're really sorry to hear about your experience at Benihana - Ontario, CA. It's clear that we didn't meet your expectations this time around, and for that, we sincerely apologize. We always strive to provide our guests with the best dining experience, and we're disappointed to hear that we fell short. We will certainly take your feedback into account and work on improving our service. We hope you'll give us another chance to make it right in the future. Thanks for your feedback. Best, The Management Team
   

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8. OT

   OpenTable Diner VIP

   San Francisco4 reviews

   2.0

   Dined 5 days ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 2

   Service was slow and had to wait 30 min after arriving for reservation. Dinner took 2.5+ hours.
   

   Benihana - Ontario, CAResponded 4 days ago

   Dear Guest! Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience at Benihana - Ontario, CA didn't meet your expectations. We understand that waiting for a long time can be frustrating, especially when you're looking forward to a good meal. We are also sorry to hear that our service was slow. We strive to provide efficient service to all our guests and we're disappointed that we fell short in this instance. We appreciate your patience and understanding and we hope to have the opportunity to serve you better in the future.
   

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9. W

   WENDY

   Unspecified1 review

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I had a great experience on my birthday! Service was great and so was watching our cook!😃
   

   Benihana - Ontario, CAResponded 4 days ago

   Thanks for visiting us, Wendy! We're thrilled to hear that you had a great birthday celebration at Benihana - Ontario, CA. It's wonderful to know that our service and the culinary skills of our staff made your experience memorable. We strive to make every birthday extra special for our guests. We look forward to welcoming you back for more memorable experiences.
   

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10. G

    Garrett

    San Diego2 reviews

    3.0

    Dined 6 days ago

    1. Overall 3
    2. Food 2
    3. Service 3
    4. Ambience 3

    Not the best Benihana experience we’ve ever had. Our server seemed new & overwhelmed. We ordered our steak medium rare & got raw bloody red in the middle. We have had better experiences in different cities.
    

    Benihana - Ontario, CAResponded 2 days ago

    Thanks for the feedback, Garrett. We're sorry to hear that your recent experience at Benihana - Ontario, CA didn't meet your expectations. It's disappointing to know that the steak was not cooked to your preference. We strive to provide excellent service and it's clear we fell short this time. Your feedback is important to us and we'll certainly take it into consideration as we continually work to improve our guest experience. We hope you'll give us another chance to provide a better experience. The Management Team
    

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