Benihana - Orlando - Hilton Orlando Lake Buena Vista, FL

Review summary

1. R

   Robert

   VIP

   Orlando

   8 reviews

   1.0

   8 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 5

   From the receptionist at the Host at the restaurant to the bartender and the manager this place is horrible. The Manager did. Not care how employees were treating guest.
   

   Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded 1 day ago

   Dear valued guest, we’re sorry to learn that your visit was less than satisfactory. We take your feedback seriously and would love the opportunity to discuss how we can improve. Please visit our “Contact Us” page on our website to share more details.
   

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2. OT

   OpenTable Diner

   VIP

   Tampa

   3 reviews

   1.0

   3 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   We have been coming here for years and never had such a poor experience! We had an 8:30 reservation and they were 40 minutes behind. We ordered and once we were done with our soups and salads the waitress came over and said it would be a while because they were short staffed. It was 10pm and there was still no chef. I spoke to the manager who said that they weren’t short staffed and that the new owners were okay with all the walk ins and know how upset people are. As I was speaking to him, another gentleman walked up and was upset with his table and service as well and his treatment at the hostess stand. The manager didn’t seem to really care but I made it clear that by 10:15 I would be walking out with my four children. There was no apology or trying to rectify the situation. The chef made mention that he was there for Christmas and had one day off in the last 3 weeks. The entire situation was uncomfortable and you should stay away from this place with the new ownership.
   

   Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded 1 day ago

   Dear guest, we appreciate your review and are sorry to hear that your experience wasn’t satisfactory. We would love the chance to make things right. Please contact us by visiting our "Contact Us" page on our website
   

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3. D

   Daniel

   Orlando

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   We were a little disappointed that we showed up early for our reservation and told to “stay close” only to be sat 30 minutes AFTER our reservation time. Would have been nice to be told they were running behind when we got there.
   

   Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded 1 day ago

   Thank you for sharing your feedback with us. While we’re glad you visited, we are sorry to hear that your experience was not entirely satisfactory. We will work on improving, and we hope to serve you again soon.
   

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4. C

   Cindy

   VIP

   New York City

   3 reviews

   1.0

   3 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Very bad experience. Our waitress tried so hard but they were so under staffed. We went forever without anything to drink. Food was cold and the place was not clean. I do not recommend. I have only written two other bad reviews in my life so that should tell you something. Also one of the managers just walked around carrying an iPad without helping out at all.
   

   Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded 1 day ago

   Dear valued guest, thank you for your feedback. We're sorry that your experience didn’t meet expectations. We’d love the opportunity to improve and provide a better visit next time. Please reach out to us by visiting our "Contact Us" page on our website.
   

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5. J

   James

   VIP

   London

   3 reviews

   4.0

   3 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   We had the most wonderful time with our chef Rezha, he was awesome, funny and an incredible tasty chef. Thank you for making the experience awesome. Regards James & family
   

   Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded 1 day ago

   Thank you for your kind review! We’re pleased to hear that you enjoyed your experience and look forward to your next visit.
   

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6. P

   Paula

   Orlando

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time at Benihana. Great experience and food was good.
   

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7. S

   Steve

   VIP

   New York City

   14 reviews

   3.0

   14 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Although we booked a table we gad to wait 35 minutes to go through. Was awfully expensive fir what it was.
   

   Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded 1 day ago

   Dear valued guest, thank you for your feedback. We're sorry that your experience didn’t meet expectations. We’d love the opportunity to improve and provide a better visit next time. Please reach out to us by visiting our "Contact Us" page on our website.
   

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8. J

   Jeremy

   Orlando

   1 review

   2.0

   1 review

   Dined 6 days ago

   1. Overall 2
   2. Food 2
   3. Service 5
   4. Ambience 5

   I’ve been to a ton of hibachi places. This unfortunately is probably the worst and even more painful, most expensive. Grill was dirty with old food before they started cooking, soup is literally like beef broth, salad ginger dressing is meh, the veggies and rice were the same. I can say my steak was good and cooked perfectly. I’m usually a big fan of giving good reviews but this place really isn’t in line for the price. My entire family of five felt the same. Also it’s a little crazy to have someone vacuuming under the tables of occupied areas while they eat. The manager had the personality of a potato and walked past the family at least 5x with no acknowledgement, but I can say the rest of the staff was very friendly and attentive.
   

   Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded 1 day ago

   Dear valued guest, thank you for your review. We apologize for any inconvenience you experienced and would appreciate the opportunity to learn more. Please contact us by visiting our "Contact Us" page on our website
   

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9. A

   April

   Chicago

   2 reviews

   2.0

   2 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 4
   3. Service 5
   4. Ambience 2

   We had to wait an hour MORE past what our reservation time was. There was no space to wait in the restaurant so we had to wait in the car. The saving grace was our waitress, even the cook was trying to keep the enegry up. A more realistic time would have been fine up front, we were willing to wait because we eer booking on Christmas.
   

   Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded 1 day ago

   Dear guest, thank you for sharing your experience. We regret that we didn’t meet your expectations on this occasion. Your feedback helps us improve, and we’d be grateful for the opportunity to make things right. Please contact us through our “Contact Us” page on our website.
   

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10. M

    Michael

    Houston

    1 review

    3.0

    1 review

    Dined 6 days ago

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 3

    The place was so busy, the employees were stressed and the food wasn’t at its best. Because of the busy holiday, we know better next time than to come on such a busy night.
    

    Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded 1 day ago

    Dear valued guest, we’re sorry to learn that your visit was less than satisfactory. We take your feedback seriously and would love the opportunity to discuss how we can improve. Please visit our “Contact Us” page on our website to share more details.
    

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