Benihana - Orlando - Hilton Orlando Lake Buena Vista, FL

Review summary

1. P

   Priscilla

   New York City1 review

   2.0

   Dined 1 day ago

   1. Overall 2
   2. Food 5
   3. Service 5
   4. Ambience 2

   We visit Benihana frequently as our kids love it. Unfortunately this visit wasn’t great as expected when paying such a high price for a family of 4. We had a 6:30 reservation and were seated with a group of young ladies that walked in and gapped to be seated at our table at the same time we did. That was fine. What was not ok was that 2 of the ladies of the group weren’t so lady like and were using foul language infront of my very young children. This experience was very uncomfortable. I think a better job should be done when seating people. I think a good example would be to seat families together rather than mixed crowds. I was uncomfortable the whole evening but stood and avoided conflict. Needless to say I don’t think we will have hibachi style dining unless we have a large enough group to sit with.
   

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2. PW

   PW10

   Tampa6 reviews

   1.0

   Dined 3 days ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 2

   Have gone to this location several times over the years and the experience has gotten progressively worse every time. We had a reservation but waited 17 minutes past the reservation time to be seated. Then after being seated it took forever to get our order and food. In fact a table that was sat several minutes after us had their chef before we even had our drinks. The drinks, even water, were not replenished without asking and even after requesting refills it took forever. Definitely not the experience we were expecting or have previously received.
   

   Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded 1 day ago

   Dear Guest, I'm really sorry to hear about your recent experience. We strive for better service and it’s clear we fell short this time. Your feedback is invaluable, and we'll address these issues with our team. If you wish to contact us with further details regarding this experience, you may reach us by visiting our website.
   

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3. M

   Matt

   Unspecified2 reviews

   1.0

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   terrible terrible terrible made a reservation and waited 45min past our reservation and then left. what a joke, don’t even bother
   

   Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded 4 days ago

   Dear Matt, We’re truly sorry for your frustrating experience. Waiting 45 minutes past your reservation time is unacceptable, and we deeply apologize for the inconvenience and disappointment this caused. We strive to honor all reservations and provide timely, attentive service, and it’s clear we fell short during your visit. Your feedback is important, and we’ll investigate what went wrong to ensure it doesn’t happen again. We appreciate you sharing your experience and hope you might consider giving us another chance in the future.
   

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4. f

   felix

   Washington DC11 reviews

   1.0

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   It was not what I expected. The food was not seasoned and the cook took too long to cook the portions. Each portion was cooked and put on our plates and served too far apart. The atmosphere was too loud which was expected due to the location. The cook was not experienced. Did not serve the sauces or condiments til after. Not a great experience.
   

   Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded 4 days ago

   Dear Felix, We’re truly sorry your experience didn’t meet your expectations. We appreciate your feedback, as it helps us improve. We apologize for the seasoning, cooking delays, and timing issues with your meal—this isn’t the standard we aim for. We’ll address your concerns with our kitchen team to ensure better timing and quality in the future. We also regret that the atmosphere and service didn’t enhance your experience. Thank you for sharing your thoughts, and we hope you might give us another chance to provide a much-improved dining experience.
   

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5. S

   Sean

   Milwaukee1 review

   3.0

   Dined on March 13, 2025

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   Hour wait with a reservation. They know how to take a reservation, just not how to hold it. The holding is the key part.
   

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6. B

   Brian

   Tampa2 reviews

   5.0

   Dined on March 12, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had an excellent meal last night! Our server Neyaeh was great. She helped answer questions, was very polite, and made sure we had everything we requested. Our chef Rezha was by far the best Benihana we have ever had. We have eaten at many Benihana restaurants, but this was our best tasting meal ever. The steak, chicken, shrimp, and scallops were all cooked to perfection and had just the right amount of seasoning. We didn't even need to use nay sauces because the food tasted so good without it!
   

   Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded 7 days ago

   Dear Brian, Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that you had an excellent meal and that both Neyaeh and Chef Rezha made your visit so special. It’s wonderful to know that this was your best Benihana experience yet—we’ll be sure to pass along your compliments to the team! We truly appreciate your recognition of our staff and leadership. Your feedback means a lot to us, and we hope to welcome you back again soon for another outstanding meal. Best regards, Ron & The Management Team
   

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7. OT

   OpenTable Diner VIP

   Washington DC3 reviews

   2.0

   Dined on March 11, 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 1

   Crowded. Noisy. Expensive. Kids screaming. To be avoided. Lost its luster.
   

   Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded 7 days ago

   Dear Guest, We’re sorry to hear that your recent experience didn’t meet your expectations. We strive to create a lively and enjoyable atmosphere, but we understand that the noise and crowd can be overwhelming at times. We also regret that you felt the experience didn’t reflect the quality we aim to deliver. Your feedback is important, and we’ll take it into consideration as we work to improve. We hope you might give us another chance in the future. Thank you for sharing your thoughts. Best regards,
   

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8. A

   Amanda

   Tampa5 reviews

   3.0

   Dined on March 10, 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   I think they are understaffed. Our reservation was for 9 pm on a Sunday. We got seated around 9:35 and it wasn’t busy at all. We didn’t get drinks for another 30 min. And didn’t start getting any food (soup, salad, etc) until almost 10:30. The cook was nice, but seemed a little tired, possibly overworked. One person in our party never got the white rice she ordered. The food was good though, once we got it. People go to the hibachi restaurants not only for the food, but for the experience. And our experience was long and a bit boring.
   

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   Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded on March 11, 2025

   Hello Amanda, Thank you for your feedback. We're sorry to hear that your experience at Benihana - Orlando - Hilton Orlando Lake Buena Vista, FL, didn't meet your expectations. We understand that waiting and receiving food separately can be frustrating, and we apologize for the delay in serving your orders. We also regret that the service didn't meet your expectations. We're glad to hear you enjoyed the food, but we understand that the overall experience was lacking. Your comments will be taken into consideration as we strive to improve our services. We hope to have the opportunity to serve you again in the future. Best, The Management Team
   

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9. OT

   OpenTable Diner

   Cancun1 review

   3.0

   Dined on March 10, 2025

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 4

   We Walter more than 1hour to the cooler come to the table. The server desapiered
   

   Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded on March 11, 2025

   Dear Guest! Thanks for visiting us at Benihana - Orlando - Hilton Orlando Lake Buena Vista, FL. We're sorry to hear about the long wait you experienced. We understand how frustrating that can be and we apologize for any inconvenience it caused. We're glad to know you enjoyed the food and found good value in your experience. Your feedback is important to us and we'll ensure your future visits are more enjoyable. We hope to see you again soon.
   

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10. RS

    RyanS

    Greater Boston3 reviews

    1.0

    Dined on March 8, 2025

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    We had an 11 mile month old baby, who was more well Behaved then the staff and adults in the restaurant, and a party of 8, and were made to wait 45 mins after our reservation to be seated. Once finally seated all I can say to describe the entire experience is “absolute chaos in hell” We weren’t out the door until after 11pm once we finally received all the food we ordered and payed the bill. Management of Reservations at this restaurant can politely be described as Poor at best.
    

    Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded on March 10, 2025

    Hey Ryan, We're really sorry to hear about your experience at Benihana - Orlando - Hilton Orlando Lake Buena Vista, FL. We understand that waiting can be frustrating, especially when you have a young child and need to be somewhere. We're sorry for the long wait you experienced, and we apologize for the inconvenience. We strive to provide excellent service to all our guests, and it's clear we missed the mark during your visit. Your feedback is invaluable to us and we'll certainly address this issue. We hope you'll give us another chance to show you the service we're known for. The Management Team
    

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