Benihana - Orlando - Hilton Orlando Lake Buena Vista, FL

Review summary

1. E

   Ernest

   Orlando

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 2

   Great food, expertly prepared, but very noisy. Recommend the Filet Mignon. Amazing!
   

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2. R

   Robert

   VIP

   Orlando

   48 reviews

   5.0

   48 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This is our third time dining at Benihana, located at The Hilton in Lake Buena Vista. Service was great, food was hot and tasty right off the grill and we had fun there as always watching our food being prepared. Highly recommend this location to anyone.
   

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3. R

   Rodrigo

   Unspecified

   1 review

   1.0

   1 review

   Dined 5 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   They only seat us within 2 hours after the time that we booked. We spend 4 hours there. Everyone was complaining.
   

   Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded 4 days ago

   Thanks for visiting us, Rodrigo. We're sorry to hear about your experience at Benihana - Orlando - Hilton Orlando Lake Buena Vista, FL. We understand how frustrating it must have been to wait for so long, especially after having a reservation. We're always looking for ways to improve our customers' experiences, and your feedback is invaluable. We will take it into account as we continue to strive for excellence in our service. We hope you'll give us another chance to make your next visit more enjoyable. Best regards, The Management Team
   

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4. A

   Amy

   London

   2 reviews

   1.0

   2 reviews

   Dined on February 27, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We came in for the first time as we walked by and it smelt good - sadly the only thing that was good about it. When we came in the team at the front were nice. Explained the seating and we chose to sit in the lounge which was super loud and looked sad the way the tables were. The service was awful. There was lack of organization, people with food but no cutlery, food and no sauces. The girl was rushing and not paying any attention to one soul aspect, if she had slowed down she would have been ok. That and the guy behind the bar if he had stopped texting and helped her that would have made a difference to her and the guests. People like us waiting 15 mins or so to have an order taken, lack of communication/attention. Stop telling g people you’re busy, slow down and make it happen for everyone and get the lazy guy involved. The hot food looked and tasted good - so not worth $48 for plain noodles and some bits of steak with veg. Cold and over cooked prawns on the plate - why? After finishing what we had, we were so disappointed I thought the check was a joke $97.45 for what we had. About 30/45 mins after eating I became sick and spent a great deal of time in the bathroom. My wife did also during the night. We both shared my food which was the chicken and had not eaten anything before or after. Rest assured we will be telling everyone to stay away from this location and the brand if this is the experience. Do better!
   

   Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded on February 28, 2025

   Thanks for the review, Amy. We're truly sorry to hear about your experience at Benihana - Orlando - Hilton Orlando Lake Buena Vista, FL. It's clear that we did not meet your expectations, and for that, we sincerely apologize. We understand how important it is for our guests to feel comfortable and well-attended to, and we're sorry we fell short in this aspect during your visit. We take your feedback seriously and will address these issues with our team to ensure a better experience in the future. We hope you'll give us another chance to serve you better. Best regards, The Management Team
   

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5. L

   Laura

   VIP

   West Palm Beach

   10 reviews

   4.0

   10 reviews

   Dined on February 26, 2025

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   Service and waiter was great. Soup was delicious and hot. Shrimp dinners with vegetables were lukewarm and probably pre-made. We ate in the bar area so that may account for our meals.  Atmosphere was very nice. We were guest at the Hilton so it was convenient to have dinner there. 
   

   Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded 4 days ago

   Hi Laura, Thank you for taking the time to review Benihana - Orlando - Hilton Orlando Lake Buena Vista, FL. We're glad to hear that you enjoyed our service and the atmosphere. We're sorry to hear that some aspects of your dining experience didn't meet your expectations. We pride ourselves on delivering delicious meals, so it's disappointing to hear that some of them were not up to par. We will certainly take your feedback into consideration and work on improving our food preparation. We hope you'll give us another chance to impress you in the future. Best, The Management Team
   

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6. J

   Jeffrey

   Fort Lauderdale

   1 review

   4.0

   1 review

   Dined on February 25, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Food was good however they squeezed 3 adults on the end of the table which was very uncomfortable. Have eaten at this location before and was a little disappointed. We had seven pm reservations and we were not seated until 7:40 then it was another 45 minutes until our cook got to the table. Probably will not be back at least at this location. Very disappointing especially since they really were not very busy. They had several tables that weren’t being used. I believe it was due to a lack of cooks because I noticed other tables had to wait a long time also and it was for the same two people that I saw cooking, I only saw two cooks. If it wasn’t a lack of cooks it was poor scheduling on management part disappointing experience since we were there for a birthday celebration.
   

   Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded on February 27, 2025

   Hey Jeffrey, We're glad to hear that you enjoyed the food at Benihana - Orlando - Hilton Orlando Lake Buena Vista, FL. We apologize if the seating arrangement was uncomfortable for you and your party. We understand your frustration regarding the wait times and the unavailability of your table. We're taking your feedback seriously and will look into improving our reservation and scheduling systems. We sincerely hope you'll reconsider your decision and give us another chance to provide you with a better experience. Best regards, The Management Team
   

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7. BD

   BethD

   Tampa

   9 reviews

   1.0

   9 reviews

   Dined on February 24, 2025

   1. Overall 1
   2. Food 3
   3. Service 4
   4. Ambience 4

   Very pricey for quality of food. Chef was ok, mildly entertaining. Was like he was just bored being there. No engagement at all. Server took well over 15 minutes to bring a beer we ordered and that was after everyone else received their drinks.
   

   Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded 4 days ago

   Thanks for visiting us, Beth. We're sorry to hear that your experience at Benihana - Orlando - Hilton Orlando Lake Buena Vista, FL, didn't meet your expectations. We take your feedback about the service delay and the quality of food very seriously. We strive to provide our guests with a memorable dining experience and it seems we fell short this time. We appreciate your patience and hope that you'll give us another chance to provide a better experience. Sincerely, The Management Team.
   

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8. M

   Marcela

   Miami

   13 reviews

   3.0

   13 reviews

   Dined on February 22, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   good experience because is different, attention regular and the food good but no fenomenal
   

   Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded on February 24, 2025

   Hey Marcela, Thank you for taking the time to leave us a review. We're glad to hear that you enjoyed your experience at Benihana - Orlando - Hilton Orlando Lake Buena Vista, FL. We take pride in our attention to detail and we're thrilled that you found our service good. We also appreciate your feedback on our food as we're always looking for ways to improve. We hope to see you again soon. Best Regards, The Management Team
   

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9. V

   Vince

   VIP

   San Francisco

   4 reviews

   1.0

   4 reviews

   Dined on February 21, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   First foremost , if I could give negative stars I would! We had reservations tonight  and  service was absolutely horrible! After sitting in the bar/lounge for 20 mins we asked a hostess about having a waiter, she said give me a minute and went talked to a person behind the bar. Juan  came over joked about us being hangry and we laughed said exactly  and we placed order, not thinking much more about it. We ordered water and hot tea, water was brought then the tea pot brought about 5 mins later but dropped on the table with no cups. We sat and waited then about 10-15 mins later the food- appetizers soup salad, cups for tea and entrees came out all at once (No rice but tried to give someone else dumplings) .He kind of dropped food on  table , commented this what happens when come in hangry and dropped cups on table for the tea and started to pouring it, overfilled one cup dragged tea to the second  and continued  to overfill until started running down the table towards us, we used napkins and started to clean it up and then he reached in to stop it and said sorry. He never once came to check in with us, bring rice out and forgot to mention all the food cold. We believe all this was intentional- poor attitude, cold food, food all at once. Juan did not even acknowledge us until we asked if a  manager could come over to speak to us . After a conversation with manager he took off appetizer and one of  entrees, we also mentioned that the lady behind us with a small child waited 30 mins to be helped. Manager  apologized again and just ended up writing off the meal-it was very much appreciated and felt right thing to do but not  what we were looking for just voicing our concerns. After mgr left table, Juan came by table and seemed to want to argue about the evenings poor service which was uncalled for and when he walked away said I take full responsibility! Even with the manager trying to make things right, we will probably not be returning to this location, and others.
   

   Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded on February 22, 2025

   Thanks for the feedback, Vince. We're deeply sorry for your experience at Benihana - Orlando - Hilton Orlando Lake Buena Vista, FL. It's clear we didn't meet our high standards, from the long wait time, to the confusion with the orders, to the lack of attention. We take these matters seriously and will work to improve. We hope for another chance to provide a better dining experience.
   

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10. G

    GEMMA

    London

    4 reviews

    5.0

    4 reviews

    Dined on February 21, 2025

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 5

    We were happy with service. Our bill was $500. We tipped the chef $50 & the waitress $50 & she was not happy! Her attitude was so bad! Our chef Justin was brilliant & very friendly. The kids liked him too.
    

    Benihana - Orlando - Hilton Orlando Lake Buena Vista, FLResponded on February 22, 2025

    Hi Gemma, Thank you for taking the time to share your experience at Benihana - Orlando - Hilton Orlando Lake Buena Vista, FL. We're thrilled to hear that you found our service to be excellent and that you enjoyed the food. We're sorry to hear about the service you received, and we truly apologize for any dissatisfaction you may have experienced. Your feedback is invaluable to us and we will certainly look into this matter. We're glad to know that the kids enjoyed their time with our chef and they found him to be brilliant. We hope to have the opportunity to serve you again and provide you with a 5-star experience. Best Regards, The Management Team
    

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