Benihana - Pittsburgh, PA

Review summary

1. K

   Kambo

   Pittsburgh2 reviews

   1.0

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   It took us an hour for the chef to show up. They also took our order wrong. We didn’t get rice until we were 1:30 into the meal. I don’t expect a high level of service from Benihana, but this was ridiculous.
   

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2. J

   Jamayia

   Pittsburgh1 review

   3.0

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   The Benihana experience just isnt the same anymore. The food doesnt taste the same and prices are ridiculous. Not impressed with spending my birthday here anymore
   

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3. J

   Jillian VIP

   Richmond2 reviews

   3.0

   Dined 5 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 3

   Our chef was amazing. Waited 45 mins just to get our reserved table. Dinner took 3 hours.
   

   Benihana - Pittsburgh, PAResponded 3 days ago

   Thanks for the feedback, Jillian. We're glad to hear that you had an enjoyable experience at Benihana - Pittsburgh, PA. However, we're sorry to hear about the long wait time and the slight inconsistency in our service. We strive to provide an excellent dining experience for all our guests and it seems we fell short during your visit. Your comments will help us improve. We hope to have the opportunity to serve you again and provide a more positive experience. Best regards, Benihana - Pittsburgh, PA Management Team
   

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4. p

   pam VIP

   Pittsburgh6 reviews

   3.0

   Dined 5 days ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 2

   They are over booking. It took over an hour for our chef to arrive. Everything else was great.
   

   Benihana - Pittsburgh, PAResponded 3 days ago

   Hi Pam, We're truly sorry to hear about your recent experience at Benihana - Pittsburgh, PA. We understand how frustrating it can be to wait for service and we apologize for the long wait you experienced. We're glad to hear that you enjoyed the food, but we're disappointed that the overall experience did not meet your expectations. We appreciate your feedback and will definitely use it to improve our service. We hope you will give us another chance to make it up to you in the future. Best regards, The Management Team
   

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5. V

   Victoria

   Pittsburgh1 review

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We arrived about 10 minutes late due to traffic and were seated after about 5 minutes. Our server was on point and our chef was entertaining and incredibly talented. The food was amazing and, for the amount you got, was very much worth it. We all left with a full box of leftovers. I'd recommend this place to anyone and would definitely visit again.
   

   Benihana - Pittsburgh, PAResponded 5 days ago

   Thanks for visiting us, Victoria! We're thrilled to hear that you and your friends had an amazing experience at Benihana - Pittsburgh, PA. It's wonderful to know that you enjoyed the food and found the value to be worth it. We always aim to provide top-notch service and delicious meals, and we're glad to hear we hit the mark for you. We look forward to welcoming you back soon for another enjoyable dining experience. Best regards, The Management Team
   

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6. KM

   KelliM

   Pittsburgh11 reviews

   5.0

   Dined on March 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We love this place. Chong is the best. Five stars!
   

   Benihana - Pittsburgh, PAResponded 5 days ago

   Thanks for the review, Kelli! We're thrilled to hear that you love Benihana - Pittsburgh, PA and that our Chong is the best. Your high ratings for our food, service, and value are greatly appreciated. We can't wait to welcome you back for another fantastic dining experience.
   

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7. R

   Randy

   Pittsburgh1 review

   5.0

   Dined on March 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The bartender was fabulous and so polite. Loved him!!!
   

   Benihana - Pittsburgh, PAResponded 6 days ago

   Hi Randy, We're thrilled to hear that you had such a wonderful experience at Benihana - Pittsburgh, PA. It's fantastic to know that our bartender made your visit feel special and that you enjoyed our service. We always aim to provide the best for our guests and your feedback is truly appreciated. We look forward to serving you again soon. Best regards, The Management Team
   

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8. OT

   OpenTable Diner

   Pittsburgh2 reviews

   5.0

   Dined on March 4, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic experience, as always. Great food, clean restaurant, fun atmosphere.
   

   Benihana - Pittsburgh, PAResponded on March 6, 2025

   Dear Guest! Thank you for your fantastic review! We're thrilled to hear that you had a fantastic experience at Benihana - Pittsburgh, PA. Your kind words about our food, service, and fun atmosphere truly mean a lot to us. We're committed to providing our guests with the best dining experience possible, and your feedback lets us know we're on the right track. We look forward to welcoming you back soon! Best, The Management Team
   

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9. R

   Rich VIP

   Pittsburgh2 reviews

   5.0

   Dined on March 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, great atmosphere, and Chef Tony was awesome.
   

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10. C

    Cindy

    Pittsburgh5 reviews

    2.0

    Dined on March 1, 2025

    1. Overall 2
    2. Food 3
    3. Service 2
    4. Ambience 1

    We have been regular customers for many years and things have changed over the years, the service has not been good, waited a 1/2 hr after reservation time to be seated and the atmosphere was a rush and wait. Uncomfortable seating as they are craming more people to a table (10), just not relaxing and enjoyable anymore and the prices continue to go up for the same product and worse overall! I miss the old Benihana's......
    

    Benihana - Pittsburgh, PAResponded on March 6, 2025

    Thanks for the feedback, Cindy. We're sorry to hear that your recent experience at Benihana - Pittsburgh, PA didn't meet your expectations. We understand how frustrating it can be to wait for a table and the discomfort of the seating can sometimes affect the overall dining experience. We also acknowledge your concern about our pricing. We strive to provide the best quality food and service, and your feedback helps us improve. We're grateful for your long-standing patronage and hope to regain your trust in the future.
    

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