Benihana - Plano, TX

Review summary

1. R

   Richard

   Houston

   21 reviews

   vip
   5.0

   21 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Fun birthday dinner for my daughter and her friends!
   

   Benihana - Plano, TXResponded 5 days ago

   Hello, Richard! Thank you for choosing Benihana - Plano for your daughter's birthday dinner! We're thrilled to hear that you and your friends enjoyed your experience with us. We always strive to make special occasions even more memorable. We appreciate your high ratings for our food and service. We're sorry if you felt the value didn't quite match up, we assure you that we are committed to providing the best quality food and service for the best value. We look forward to welcoming you back soon! Best, The Management Team
   

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2. D

   Danielle

   Orlando

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service, very attentive and food was excellent.
   

   Benihana - Plano, TXResponded 5 days ago

   Hello Danielle, Thank you so much for your fantastic review! We're thrilled to hear that you enjoyed our food and service. Your kind words truly mean a lot to us. We always aim to provide our guests with the best dining experience possible and it's wonderful to know we hit the mark for you. We look forward to welcoming you back to Benihana - Plano soon. Best Regards, The Management Team
   

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3. C

   Carla

   Hawaii

   12 reviews

   5.0

   12 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a treat to eat at Benihana's. Food is excellent. I had the best Pumpkin Margarita.
   

   Benihana - Plano, TXResponded 5 days ago

   Thanks for visiting us, Carla! We're thrilled to hear that you enjoyed your experience at Benihana - Plano. It's great to know that our food and service met your expectations. We always strive to provide excellent meals and we're glad you appreciated the Pumpkin Margarita. Your kind words mean a lot to us. We look forward to serving you again soon!
   

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4. T

   Torrance

   Dallas

   1 review

   5.0

   1 review

   Dined on November 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Really great experience. The chef was amazing. Will go again
   

   Benihana - Plano, TXResponded 6 days ago

   Hello, Torrance! Thank you for your wonderful review! We're thrilled to hear that you had a great experience at Benihana - Plano. It's always a pleasure to know that our chefs and service meet your expectations. We're already looking forward to your next visit. Thank you for choosing us! Best Regards, The Management Team
   

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5. K

   Kyesha

   Dallas

   1 review

   5.0

   1 review

   Dined on November 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server Candace and out table cook was amazing!
   

   Benihana - Plano, TXResponded on November 15, 2024

   Thanks for the feedback, Kyesha! We're thrilled to hear that you enjoyed your dining experience at Benihana - Plano. It's wonderful to know that our service and food lived up to your expectations. We always strive to provide the best for our guests and your review tells us we're on the right track. We look forward to serving you again soon!
   

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6. J

   Jasmine

   Dallas

   4 reviews

   3.0

   4 reviews

   Dined on November 10, 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   7:30 Reservation - waited about 45 mins When sat down with another family for hibachi that had kids and was their first time, the chef barely did any tricks, usually there is a lot more. Other than that, it was okay.
   

   Benihana - Plano, TXResponded on November 12, 2024

   Thanks for the review, Jasmine! We're sorry to hear that your experience with us didn't meet your expectations. We strive to provide a comfortable and enjoyable dining experience for all our guests, and it seems we missed the mark during your visit. We appreciate your feedback about the wait time and the hibachi performance, and we'll definitely use it to improve. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to impress you in the future.
   

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7. H

   Hollister

   Orange County

   2 reviews

   5.0

   2 reviews

   Dined on November 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I knocked over my salad and the dish broke on the floor, salad everywhere. They brought me another salad and two of the serves collided trying to help and the new salad dropped on the floor and the dish also broke. Salad everywhere. Attitude was great and it was funny. It could have been a bad experience, but the server was great!
   

   Benihana - Plano, TXResponded on November 11, 2024

   Hello, Hollister! We're so glad to hear that you had a great experience at Benihana - Plano! We're sorry for the mishaps with your salad, but we're thrilled that you found the service to be excellent. We strive to provide a fun and relaxed dining experience for all our guests, and we're glad you appreciated it. We sincerely apologize for the inconvenience and we hope that it didn't ruin your overall experience. We appreciate your feedback and look forward to serving you again. Best Regards, The Management Team
   

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8. r

   rory

   Dallas

   3 reviews

   5.0

   3 reviews

   Dined on November 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Went for my 21st birthday lunch/dinner. Had a group of 7 people. Had a great time. The service and food was amazing, like always. Haven’t been to this location before but it was great!
   

   Benihana - Plano, TXResponded on November 11, 2024

   Dear Rory! Thanks for the feedback! We're thrilled to hear that you had a great time celebrating your 21st birthday with us at Benihana - Plano. It's wonderful to know that our service and food met your expectations. We're always here to provide amazing experiences, and we're glad that we could make your birthday dinner a memorable one. We look forward to serving you again soon!
   

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9. M

   Matthew

   Dallas

   3 reviews

   4.0

   3 reviews

   Dined on November 7, 2024

   1. Overall 4
   2. Food 3
   3. Service 2
   4. Ambience 4

   Waitress forgot my wife’s champagne on her birthday.
   

   Benihana - Plano, TXResponded on November 9, 2024

   Thanks for the feedback, Matthew! We're sorry to hear about the oversight regarding your wife's champagne on her birthday at Benihana - Plano. It's disheartening to know that our service did not meet your expectations. We appreciate your comments and will definitely work on improving the areas you've highlighted. We hope to have the chance to serve you and your wife again in the future. Best Regards, The Management Team
   

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10. G

    Gary

    Dallas

    17 reviews

    4.0

    17 reviews

    Dined on November 2, 2024

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 3

    Too much smoke - I don’t think the vents were working over the grills
    

    Benihana - Plano, TXResponded on November 4, 2024

    Hey Gary! Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed the food and service at Benihana - Plano. However, we're sorry to hear about your experience with the smoke emanating from our grills. We're always looking for ways to improve, and your feedback is crucial in this process. We hope to have the opportunity to serve you again and provide a more pleasant dining experience. Best regards, The Management Team
    

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