Benihana - Plano, TX

Review summary

1. K

   Katrina

   VIP

   Dallas

   19 reviews

   5.0

   19 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was excellent - our server was great. My brother and I celebrated our birthdays.
   

   Is this helpful?

2. C

   Caroline

   Orange County

   5 reviews

   5.0

   5 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We have been going to Benihanas for years, from California to Texas, for the last eight years. De'Jon, our waiter, has provided the best service. I just have to say that he is the best and most consistent. If I could give the Plano location a 10 for service, it would go to De'Jon.
   

   Is this helpful?

3. T

   Todd

   VIP

   Dallas

   48 reviews

   4.0

   48 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Went there for a birthday celebration. There were 6 of us. We were seated on time and luckily we had the table to ourselves which allowed us to spread out a little. Food was good. Everyone had a good time
   

   Benihana - Plano, TXResponded today

   Hi Todd, Thank you for choosing Benihana - Plano, TX for your birthday celebration and for taking the time to leave a review. We're thrilled to hear that you and your party had a good time and enjoyed the food. We strive to make every occasion special for our guests and your feedback is a testament to that. We look forward to welcoming you back soon for another enjoyable dining experience. Best Regards, The Management Team
   

   Is this helpful?

4. J

   Josh

   Los Angeles

   10 reviews

   3.0

   10 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   We went for my wife’s birthday. Chef was fun and had the kids entertained but food was just okay. We felt a little rushed throughout our experience - to go boxes were offered immediately after food was served and again 10 minutes later. It was known it was my wife’s birthday but no dessert was offered - I didn’t even get the dessert that came with my meal or the hot green tea. The server was very busy, he was nice but not very attentive. Mind you it was a crowded night, and people were waiting to be seated so the turn and burn mentality makes sense, but with a service oriented business you should take care of your current customers and not just rushing through to get to the next group.
   

   Benihana - Plano, TXResponded today

   Hi Josh, We're sorry to hear that your experience at Benihana - Plano, TX didn't meet your expectations. We always aim to provide a memorable and enjoyable dining experience for our guests, and we regret that we missed the mark this time. We appreciate your feedback regarding the service and food, and we'll certainly take your comments into consideration as we strive to improve. We hope to have the opportunity to serve you again and provide a better experience. Best regards, The Management Team
   

   Is this helpful?

5. K

   Korena

   Oklahoma City

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   Attended 2 nights in a row! Great food, bartender Josh was amazing!
   

   Benihana - Plano, TXResponded 1 day ago

   Hey Korena, thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your meals and found the service to be great. We're sorry to hear that our service didn't quite meet your expectations. We always aim to provide the best service, and we'll certainly take your feedback into account. We appreciate your patronage and look forward to serving you again at Benihana - Plano, TX!
   

   Is this helpful?

6. j

   j

   Dallas

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   It makes no sense to book a reservation, there will be a 45 minute to an hour wait. I spoke with a hostess and manager; the hostess looked like a deer in headlights with her look of shock. The manager stated that its up to the tables when they leave and proceeded to tell me the count of tables at the other locations (Dallas, Plano, and Addison). If your party is bigger than 10, be prepared to sit at different tables. Best thing: parking was free.
   

   Benihana - Plano, TXResponded today

   Hey J , we're really sorry to hear about your experience at Benihana - Plano, TX. We understand that waiting can be frustrating, especially when you have a reservation. We're sorry for any misunderstanding about the table availability, and we'll work on improving our communication. We appreciate your patience and understanding, and we're glad you found our parking free. We hope you'll give us another chance to serve you better. - The Management Team
   

   Is this helpful?

7. g

   glenn

   VIP

   Dallas

   17 reviews

   5.0

   17 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   1st time visitor and was happy with everything. Reservations are a great idea as it was packed.
   

   Is this helpful?

8. J

   Joshua

   Dallas

   2 reviews

   2.0

   2 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   This is a restaurant for lower middle class customers to go so they can feel upper middle class for a meal. A lot of show and no service. Arrived at 5:44 for 5:45 reservation. Still waited 35 minutes to be seated. No point in a reservation, perhaps it’s the nature of the service. Expect to wait when you arrive on time. This is what it is, but the hostess could explain, but instead she “Just didn’t know how long it will be until you are seated.” It’s overpriced for what you get.
   

   Benihana - Plano, TXResponded 1 day ago

   Thanks for the review, Joshua. We're sorry to hear that your experience at Benihana - Plano, TX didn't meet your expectations. We understand your frustration with the wait time and the lack of explanation from our hostess. We aim to provide a seamless experience for all our guests, and we're sorry that we fell short this time. We appreciate your feedback as it helps us improve. We hope you'll give us another chance in the future.
   

   Is this helpful?

9. M

   Minerva

   Dallas

   4 reviews

   5.0

   4 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We always recommend Bennihana in Plano to friends and family. They have always been consistent with any meal we have ordered. Valentine's, Easter, Mother's Day, Father's Day, etc. .they do not slack on service or quality . We Love Charmine the server! She is awesome.
   

   Benihana - Plano, TXResponded 1 day ago

   Thanks for the review, Minerva! We're thrilled to hear that you always recommend us to friends and family. We always strive to provide excellent service and quality meals, and it's great to know we hit the mark during your recent visits. We're honored to have been part of your family's special occasions and we're looking forward to your next visit. We can't wait to serve you again. Cheers! - The Management Team
   

   Is this helpful?

10. S

    Sandy

    Dallas

    5 reviews

    4.0

    5 reviews

    Dined 3 days ago

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 4

    Everything was fantastic except for the wait. We had a 715 reservation and didn’t get seated until after 8. I get that it was Valentine’s Day but that should have been compensated for in planning out reservation amounts you would accept. Our server and chef were great, food was great, so other than reservation issue we enjoyed our experience.
    

    Benihana - Plano, TXResponded 1 day ago

    Hey Sandy, Thank you for taking the time to leave us a review. We're thrilled to hear that you enjoyed your experience at Benihana - Plano, TX, especially our food and service. We apologize for the delay in seating due to our reservation system on valentine's day. We appreciate your understanding and patience. We're looking forward to serving you again soon. Best regards, The Management Team
    

    Is this helpful?