Benihana - Plano, TX

Benihana - Plano, TX reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. A

   Alina

   Las Vegas2 reviews

   4.0

   Dined 4 days ago

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 4

   Are cooked over cooked our food, it had lots of burned edges on the onions and the rice. Then are filets were over cooked we had medium rare and the came out medium well. It’s very disappointing to waste that type cut steak.
   

   Benihana - Plano, TXResponded 1 day ago

   Thanks for visiting us, Alina. We're truly sorry to hear about your recent experience at Benihana - Plano, TX. We take pride in our cooking and it's disappointing to hear that we didn't meet your expectations this time around. We appreciate your feedback on the overcooked filets and the burnt edges on the onions and rice. We will certainly take your comments into consideration as we continuously strive to improve our food quality. We hope you'll give us another chance to impress you in the future. Best, The Management Team
   

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2. S

   Stanley

   Houston2 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great waitress. She was friendly and knowledgeable.
   

   Benihana - Plano, TXResponded 3 days ago

   Thanks for the review, Stanley! We're thrilled to hear that you had a great experience at Benihana - Plano, TX. It's wonderful to know that our waitress made you feel welcome and that you enjoyed our food and service. We strive to provide the best for our guests and your feedback is a testament to that. We hope to see you again soon!
   

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3. D

   Dr. Billy VIP

   Dallas792 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service was excellent; very attentive and kind. Chef CJ did a fine job with both food and conversation. Very nice dining experience!
   

   Benihana - Plano, TXResponded 3 days ago

   Hello Dr. Billy, Thank you for your wonderful review! We're thrilled to hear that you had an excellent dining experience at Benihana - Plano, TX. It's great to know that our team provided excellent service and that you enjoyed our food and conversation. We strive to make every dining experience memorable and your kind words are a testament to our efforts. We look forward to welcoming you back soon! Best Regards, The Management Team
   

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4. G

   Gary VIP

   Dallas9 reviews

   4.0

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   The food was good. Ambience very good. Service was ok; busy and understaffed. Presentation is why you go here.
   

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   Benihana - Plano, TXResponded 3 days ago

   Hey Gary, Thank you for taking the time to share your experience at Benihana - Plano, TX. We're glad to hear that you enjoyed the food and found our ambiance to be good. We're always striving to provide the best service, so we appreciate your feedback on this. We understand that the service was a bit busy during your visit and we apologize if it affected your overall experience. We hope to welcome you back soon for a more perfect dining experience. Best regards, The Management Team
   

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5. G

   George

   Dallas3 reviews

   3.0

   Dined on March 17, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Not as great as our previous visit. They got our order wrong. The server just didn’t listen to me. I had to ask twice for everything. Lunch doesn’t come with soup & salad, it is supposed to be soup only (they will let you sub salad). We were splitting an entrée so we should have gotten 1 bowl of soup. We got 2 soups and 2 salads. When I asked her about it she said well just don’t eat it if you don’t want it. The chef left the food just sitting on the grill so the bottom was burned and the top was crunchy and cold. The meal was okay but I felt like I had to work hard to get anything. How difficult is “no ice?” Drink had ice. We asked for 1 yum yum sauce, she forgot it then went back and brought 2. She charged us for what she thought we wanted rather than the more expensive meal. I guess readers might wonder why I’m complaining about getting something for free. Well I feel like I’m gaming the system or getting away with something and that’s just not who I am. My wife used the restroom which was in a horrible state. She told the waitress who said, “Oh yeah, the two clogged stalls with all the paper towels?” So they had been aware of the problem for 45 minutes at least and did nothing? Shortly after lunch we both felt sick so not a great experience.
   

   Benihana - Plano, TXResponded on March 18, 2025

   Dear George, We’re sorry to hear that your experience didn’t meet expectations. It’s disappointing to know that our service and food quality fell short, and we sincerely apologize for the mistakes with your order and the lack of attentiveness from your server. Your concerns about food preparation and cleanliness are important to us, and we take them seriously. We appreciate your honest feedback and will be addressing these issues with our team to ensure improvements. We’d love the chance to make things right—please reach out so we can personally address your concerns.
   

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6. E

   Emelio

   Dallas19 reviews

   3.0

   Dined on March 16, 2025

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 3

   The smoke was awful and no one would do anything about it.
   

   Benihana - Plano, TXResponded on March 18, 2025

   Dear Emelio, We’re truly sorry to hear about the smoke issue during your visit. A comfortable dining environment is essential, and it’s unacceptable that this affected your experience and that your concerns weren’t addressed. Your feedback is very important, and we’ll look into this issue with our team to ensure it’s resolved. We deeply regret that this impacted your visit and appreciate you sharing your experience.
   

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7. MS

   MelissaS VIP

   Dallas6 reviews

   3.0

   Dined on March 13, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   Service was good. Prices high compared to quality of food.
   

   Benihana - Plano, TXResponded 6 days ago

   Thanks for visiting us, Melissa. We are sorry to hear that you found our prices to be high compared to the quality of food. At Benihana - Plano, TX, we strive to provide our customers with a memorable dining experience, and we believe in providing the best quality food. We appreciate your feedback and will certainly take it into consideration. We hope to have the opportunity to serve you again and provide a better experience.
   

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8. G

   George

   Dallas3 reviews

   4.0

   Dined on March 13, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious food and generous portions. Wait staff is efficient and personable. Hibachi chef is funny and engaging. Split the dual lunch portion for 2 people for a great value that you might be able to actually finish
   

   Benihana - Plano, TXResponded on March 14, 2025

   Dear George, Thank you for your wonderful review! We’re so glad you enjoyed the delicious food, generous portions, and the fun, engaging experience with our hibachi chef. It’s great to hear that you found value in sharing the dual lunch portion—it’s definitely a great way to enjoy a satisfying meal! We appreciate your kind words and hope to welcome you back again soon for another fantastic dining experience. Best regards, The Management Team
   

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9. B

   Barbara

   Dallas4 reviews

   2.0

   Dined on March 11, 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   I used to love this restaurant but no more. So rushed - was in and out in an hour. Used to be a dinner with a show. Not a great waitress or hibachi cook experience. So sad - won’t be back - $270 for 2 adults, 3 kids and one glass of wine.
   

   Benihana - Plano, TXResponded on March 13, 2025

   Thanks for the feedback, Barbara. We're sorry to hear that your recent experience at Benihana - Plano, TX didn't live up to the standards you've come to expect from us. We understand that the pace and the feeling of being rushed are not ideal for a relaxed, enjoyable dining experience. We also regret that the hibachi cook and service experience didn't meet your expectations. We appreciate your comments and will use them to improve. We hope you'll reconsider and give us another chance to make it right in the future. Best, The Management Team
   

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10. R

    Rina

    Dallas2 reviews

    2.0

    Dined on March 11, 2025

    1. Overall 2
    2. Food 1
    3. Service 3
    4. Ambience 2

    I had ordered the meat and shrimp combo and was not pleased with the food; it lacked flavor esp. the fried rice! The meat was tough and although it was supposed to be meat and shrimp combo, they skimmed on the shrimp. This place is overrated! Sorry, I will not be back!
    

    Benihana - Plano, TXResponded on March 13, 2025

    Thanks for the review, Rina. We're sorry to hear that your experience at Benihana - Plano, TX, didn't meet your expectations. It's disappointing to hear that our fried rice and meat lacked flavor. We always aim to deliver a great experience, and we're sorry we fell short this time. We appreciate your feedback and will use it to improve. We hope you reconsider and give us another chance to impress you. - The Management Team
    

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