Benihana - Plano, TX

Review summary

1. A

   Amanda

   Las Vegas

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My daughters treated me to birthday dinner here. It was an awesome experience friendly staff. Great food. 
   

   Benihana - Plano, TXResponded today

   Hello Amanda, Thank you for choosing Benihana - Plano, TX for your daughter's birthday dinner! We're thrilled to hear that you had an awesome experience and enjoyed our food and friendly staff. We always strive to provide the best service for our guests and it's wonderful to know we hit the mark during your visit. We hope to see you and your family again soon for more memorable dining experiences. Best, The Management Team
   

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2. M

   Myron

   Dallas

   5 reviews

   5.0

   5 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Prompt service. Fun experience. Excellent food. Birthday certificate is a good perk.
   

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3. D

   Dustin

   Dallas

   6 reviews

   3.0

   6 reviews

   Dined on January 2, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   Waited almost 45 minutes with a reservation. Won’t be back to this location.
   

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4. S

   Sudhir

   Richmond

   1 review

   3.0

   1 review

   Dined on January 1, 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Highly overpriced for average food and non-performing teppanyaki chef
   

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5. D

   Dr. Billy

   VIP

   Dallas

   772 reviews

   5.0

   772 reviews

   Dined on January 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was outstanding; chef did a fine job! Service was very friendly and attentive.
   

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6. D

   Deirdra

   Dallas

   11 reviews

   3.0

   11 reviews

   Dined on December 31, 2024

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 2

   We went for my birthday, like we do every year. This time is was not good. Didn’t get sung to, didn’t get any dessert (wasn’t even offered) and no picture. Next time we will request server Dijon from our last 2 times there - he was great last year.
   

   Benihana - Plano, TXResponded 2 days ago

   Thanks for the review, Deirdra. We're truly sorry to hear that your birthday celebration at Benihana - Plano, TX didn't meet your expectations. It's disheartening to hear that you didn't receive the special treatment you've come to expect from us. We understand how important it is to have a memorable celebration and we're sorry for any disappointment caused. We're taking your feedback seriously and will use it to improve our service. We hope to have the opportunity to serve you better in the future. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. - The Management Team
   

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7. JW

   JenniferW

   Dallas

   3 reviews

   2.0

   3 reviews

   Dined on December 29, 2024

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 1

   We had a very big group and manager wouldn’t work with us to sit close to each other. So we were way on the other side of the restaurant unable to celebrate all together
   

   Benihana - Plano, TXResponded on December 31, 2024

   Thanks for visiting us, Jennifer. We're sorry to hear about your experience at Benihana - Plano, TX. It's our aim to provide an enjoyable and comfortable atmosphere for all our guests, and we regret that we fell short this time. We appreciate your feedback on the seating arrangement and will certainly consider it for future improvements. We hope you'll give us another chance to provide a better experience. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
   

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8. D

   Danielle

   Dallas

   1 review

   2.0

   1 review

   Dined on December 28, 2024

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 3

   We typically go to Benihana’s every year for my daughter’s bday. Usually the cook is more entertaining. They did none of the tricks they typically do. A little more boring. They didn’t sing happy birthday either which they have done. We had a much better experience in Columbus. We spent a lot of money for a table of 10 and wasn’t worth it.
   

   Benihana - Plano, TXResponded on December 31, 2024

   Thanks for the feedback, Danielle. We're sorry to hear that your recent visit to Benihana - Plano, TX didn't meet your expectations. We always strive to provide an entertaining and memorable experience for our guests, so we regret that we missed the mark this time. We appreciate your feedback about our performance and will definitely use it to improve. We hope to have the chance to serve you again and make it up to you. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. Best Regards, Benihana - Plano, TX Management Team
   

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9. R

   Rashad

   Dallas

   1 review

   1.0

   1 review

   Dined on December 28, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Our reservation was for 8:15p. We Sat down at 9:28p I had 6 kids with me ....the chef was HORRIBLE. No interaction with kids, no fire, no choo-choo train w/ onions... nothing. Just a dry and uncomfortable experience. I will never be back!
   

   Benihana - Plano, TXResponded on December 31, 2024

   Thanks for the review, Rashad. We're truly sorry to hear about your experience at Benihana - Plano, TX. We always aim to deliver a great experience, and we regret that we missed the mark this time. We take your feedback seriously and will address the issues you've mentioned with our chef. We hope you'll give us another chance in the future to prove that we can do better. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. Best regards, The Management Team
   

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10. CT

    CeeTee

    VIP

    Oklahoma City

    2 reviews

    3.0

    2 reviews

    Dined on December 27, 2024

    1. Overall 3
    2. Food 4
    3. Service 3
    4. Ambience 2

    The restaurant is dated and dirty. The service was just so-so. Prices way too high for a mediocre experience. Chef wasn't very interactive.
    

    Benihana - Plano, TXResponded on December 31, 2024

    Hello CeeTee, We appreciate you taking the time to share your feedback with us. We're sorry to hear that your experience at Benihana - Plano, TX didn't meet your expectations. We take pride in our cleanliness and customer service, and we're disappointed to hear that we fell short during your visit. We also understand your concern regarding our pricing. We strive to provide excellent value for our guests, and we'll certainly take your feedback into consideration. We hope you'll give us another chance to provide you with a better dining experience in the future. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. Best regards, The Management Team
    

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