Benihana - Plano, TX

Review summary

1. CT

   CeeTee

   VIP

   Oklahoma City

   2 reviews

   3.0

   2 reviews

   Dined today

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 2

   The restaurant is dated and dirty. The service was just so-so. Prices way too high for a mediocre experience. Chef wasn't very interactive.
   

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2. R

   RENEE

   San Francisco

   7 reviews

   2.0

   7 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 3

   Was seated with a stack of dirty dishes at the table . It was from the previous guest
   

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3. D

   David

   Dallas

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   We go to different Behinana’s throughout the year and we’ve been to this location in Plano a few times. Honestly, we were not impressed tonight. While the service was good, the food was very bland. Four of us got the Emperor’s feast with the fried rice option and everything was under seasoned. When you fork out $300 plus tip for a nice meal, you expect everything to be on point. The food tonight was not. Everyone in our group of five was disappointed.
   

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4. G

   Gregg

   Dallas

   2 reviews

   4.0

   2 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Our waitress brought our soup and salad at the same time. Other tables received their soup first, then the salad. We would have preferred having them served separately.
   

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5. s

   shona

   San Francisco

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   We were seated 30 minutes after our reservation. Once we got to our table service was extremely slow. I know it was Christmas, but the service was poor.
   

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6. OT

   OpenTable Diner

   Jacksonville

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a wonderful experience on Christmas! Everything was absolutely perfect. Thank you for being open!
   

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7. OT

   OpenTable Diner

   Dallas

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 2

   Very poor service and hamachi show was quick and very underrated. Our cook was not excited at all about his job and didn’t do any of the normal things.
   

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8. A

   Alice

   Dallas

   5 reviews

   3.0

   5 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   It was okay. The service was running 45 minutes to an hour behind, which was a bit disappointing. I probably won’t be returning, but I do appreciate that you were open on Christmas Day. Thank you!
   

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9. C

   Chastity

   Dallas

   11 reviews

   5.0

   11 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I had a really good Christmas dinner with family and friends. I don’t have one complaint. The food, service, atmosphere made it a memorable holiday dinner. I highly recommend the spicy chicken hibachi! So delicious.
   

   Benihana - Plano, TXResponded 1 day ago

   Thanks for visiting us, Chastity! We're thrilled to hear that you had a memorable holiday dinner at Benihana - Plano, TX. It's wonderful to know that you enjoyed the food, service, and atmosphere. Your high recommendation for the spicy chicken hibachi is greatly appreciated. We strive to create memorable experiences for our guests and your feedback tells us we're on the right track. We look forward to welcoming you and your family back for more memorable meals! Best wishes, The Management Team
   

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10. K

    Kathleen

    Charleston

    1 review

    2.0

    1 review

    Dined 2 days ago

    1. Overall 2
    2. Food 3
    3. Service 3
    4. Ambience 3

    Restaurant needs to be transparent about reservation system. I made this reservation several weeks ago and it was confirmed by phone on Saturday prior. I asked if we would be seated at 2pm and was told yes. Arrived to be told that it would be at least 45 minutes to be seated. When questioned, was told a reservation was treated as a walkin...when you arrive you are added to the list. Feel very misled. Service was chaotic...mixed drinks didn't arrive until mid meal after a reminder. Soft drinks not refilled. Half table not offered ice cream as they should have been for ordering a combo meal. Everything and everyone was rushed. Veggie and rice portions small. Will not be back.
    

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