Benihana - Plymouth Meeting, PA

Review summary

1. H

   Helen

   Philadelphia

   6 reviews

   1.0

   6 reviews

   Dined today

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   I was so disappointed the restaurant obviously overbooked. Our reservations were at 7:00pm and I don’t think we were seated until 8:30 only to be moved because our seating was next to the storage area and as servers went back and forth the cold air coming from the room was unbearable. The manger did move us however it got worse. Our server dropped the drinks for the table after we had waited an hour to get them. The food at best was average. I will never go back for Christmas as this establishment chose money over their customer’s satisfaction.. Shame on you Benihana!!!
   

   Is this helpful?

   Report
2. K

   Kate

   Philadelphia

   8 reviews

   1.0

   8 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 3

   6:15 reservation, seated at 7:45, no food until 8:30. Only 1/2 of the appetizers came out. Yes, it was Christmas but they clearly overbooked and then had a “special expensive menu” and not nearly enough servers or chefs to provide even poor service. Would not return.
   

   Is this helpful?

   Report
3. S

   Shannon

   VIP

   Philadelphia

   10 reviews

   3.0

   10 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 3

   While the food was delicious and our hibachi chef was fantastic, it seems pretty evident the restaurant overbooked their reservations. Our reservation was for 6:00 PM and we were seated at 6:45. Our hibachi chef came to the table just after 7:00. There were other parties there who were seated over an hour after their reservation time and tables near us who were seated before us but whose hibachi chef came to their table after ours did. We very much enjoyed our food; however, the overall experience was certainly negatively impacted by the stressful vibe surrounding us. Hoping Benihana PM makes some changes to their reservation/seating model, particularly on Christmas Day.
   

   Is this helpful?

   Report
4. L

   Lela

   VIP

   Philadelphia

   1 review

   4.0

   1 review

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   6 PM reservation on Christmas Day. We arrived on time—and was seated 45 minutes later. That was the norm for the holiday. Besides that, all was very good.
   

   Is this helpful?

   Report
5. M

   Megan

   Philadelphia

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Really enjoyed dinner and the staff was amazing!! Especially Robert… couldn’t have been nicer or more accommodating!!!
   

   Is this helpful?

   Report
6. IB

   IBPDE

   Philadelphia

   2 reviews

   4.0

   2 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Eight of enjoyed dinner here for the first time on Christmas Day and were pleasantly surprised. Service was friendly and decent considering that the restaurant was packed. Our chef, Hy was great - no overdone theatrics - but he was social and pleasant and the meal he prepared for us was absolutely delicious! The portions were very generous and the meal was a good value too!
   

   Is this helpful?

   Report
7. D

   Devan

   Philadelphia

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   Food was great but server took away from the experience. Didn't get our drinks till 1/2 way through dinner (this was after sitting at the table for 30min without being greeted).
   

   Is this helpful?

   Report
8. M

   Mary Beth

   VIP

   Philadelphia

   1 review

   1.0

   1 review

   Dined on December 14, 2024

   1. Overall 1
   2. Food 5
   3. Service 2
   4. Ambience 2

   The food is always good here. But our reservation was at 7:15 and we weren’t done with dinner until 10pm. We waited over an hour for our chef to come. In that time another chef came and took our rice bowls and dipping bowls so when our chef came he didn’t have everything he needed and we didn’t get our sauces until after we started eating. We didn’t not get our tea and almost didn’t get our dessert. We did receive 20% off of our bill, but only after we said something to the staff multiple times. This is not the first time this has happened here. There seems to not be enough chefs and/or staff at this location.
   

   Benihana - Plymouth Meeting, PAResponded on December 15, 2024

   Hey, Mary Beth! We're really sorry to hear about your recent experience at Benihana - Plymouth Meeting. We understand how frustrating it can be to wait for your meal, especially when you're hungry and tired. We're glad to hear that you enjoyed the food, but we're disappointed that the service didn't meet your expectations. We take your feedback seriously and will address these issues with our team to ensure a better experience in the future. We hope you'll give us another chance to serve you better. Best regards, The Management Team
   

   Is this helpful?

   Report
9. J

   Jonathan

   West Palm Beach

   1 review

   1.0

   1 review

   Dined on December 7, 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   We had a reservation at 6:45 was not seated until 715 and then after we were seated wewaited 30 minutes for service and another 20 minutes to place an order for food
   

   Benihana - Plymouth Meeting, PAResponded on December 11, 2024

   Hello, Jonathan! We are truly sorry to hear about your recent experience at Benihana - Plymouth Meeting. It is never our intention to keep our customers waiting or for service that is slow. Please accept our sincerest apologies for the inconvenience caused. Your feedback is invaluable to us as we continuously strive to improve our services. We appreciate your patience and understanding and hope that you will give us another chance to provide you with the dining experience you deserve. Best Regards, The Management Team
   

   Is this helpful?

   Report
10. B

    Brittany

    Philadelphia

    1 review

    5.0

    1 review

    Dined on December 6, 2024

    1. Overall 5
    2. Food 4
    3. Service 4
    4. Ambience 3

    The overall experience was great, it was a great place for kids to celebrate birthdays. It is pricey but hassle-free.
    

    Benihana - Plymouth Meeting, PAResponded on December 9, 2024

    Dear Brittany! Thanks for visiting us at Benihana - Plymouth Meeting. We're thrilled to hear that you and your kids had a great time celebrating their special occasions with us. We strive to provide a hassle-free and memorable dining experience for all our guests. We understand that our pricing may be on the higher side, but we're glad that you found our place worth the cost. We appreciate your feedback and look forward to serving you again soon. Best regards, The Management Team
    

    Is this helpful?

    Report