Benihana - Puente Hills, CA

Review summary

1. P

   Paula

   Los Angeles

   10 reviews

   2.0

   10 reviews

   Dined today

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   I took my niece for her birthday and it was her first time going. I’ve been here many times and I know what to expect. The service was poor. We waited a long time between drinks and our soup/salad. Our chef overly seasoned our food making it unbearable to eat. She did hardly any entertainment We got our bill and then had to ask for our ice cream. No birthday song for my niece and no photo. We asked for containers 3x. I asked our server if they were under staffed and she said yes. When I walked out she was just chatting with the hostess. Overall just a bad experience.
   

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2. M

   Mareynal

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It’s been few years since the last time we dine at Benihana. I am celebrating my birthday and my son’s school achievement and we were very pleased to the excellent service that were provided to us. Kuddos to the Benihana-Puente Hills team. I appreciate how you treat me and my family on my special day.
   

   Benihana - Puente Hills, CAResponded today

   Hello Mareynal! Thanks for the feedback! We're thrilled to hear that you chose to celebrate your birthday with us and that our team was able to provide excellent service. It's always our pleasure to make special occasions even more memorable. We're glad that we could make your day special for your son's achievement. We look forward to serving you and your family again soon. Cheers!
   

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3. G

   Gabriela

   Orange County

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 1

   I enjoyed the food, chef was fun as expected. Recommended totally!
   

   Benihana - Puente Hills, CAResponded today

   Hey, Gabriela! We're thrilled to hear that you enjoyed your experience at Benihana - Puente Hills! It's great to know that our chef and food provided you with a fun dining experience. We appreciate your high ratings and your recommendation. We noticed that you rated us a 4 on value. We always strive to provide the best quality food and experience possible. We hope to see you again soon. Best, The Management Team
   

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4. t

   tina

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 3
   3. Service 3
   4. Ambience 3

   We had a great time. Went to Happy Hour first & good drinks & appetizer, bartender was wonderful. Moved over to dinner and had a good time too.
   

   Benihana - Puente Hills, CAResponded 1 day ago

   Thanks for the feedback, Tina! We're thrilled to hear you enjoyed the drinks and appetizer at our Happy Hour bar, and we're glad that our bartender made your experience even better. We're sorry to hear that the food and service didn't quite meet your expectations during your dinner visit. We strive to provide the best experience for our guests, and your feedback helps us do just that. We hope to see you again soon at Benihana - Puente Hills!
   

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5. S

   Scott

   Orange County

   1 review

   2.0

   1 review

   Dined 5 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   The service was horrible.. our appetizer came out after we had already started our entree, we had to remind the waitress that we get ice cream, my sons ice cream bowl had an actual hole in it! Plus it was his birthday, no song or photo. I’ll pay 20 bucks for a drink, but my old fashion was water with a hint of alcohol .. it was like the La croix of drinks. Just reminded us why we get the ginger sauce and make food at home.
   

   Benihana - Puente Hills, CAResponded 3 days ago

   Hey Scott! Thanks for visiting us at Benihana - Puente Hills. We're sorry to hear about your disappointing experience. We apologize for the mix-up with your appetizer and your son's ice cream bowl. We also regret that we missed the opportunity to make your experience a little more special. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to make things right. Best, The Management Team
   

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6. G

   Gilbert

   Los Angeles

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service. Fun cook and attentive to our needs
   

   Benihana - Puente Hills, CAResponded 3 days ago

   Hi, Gilbert! Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your experience at Benihana - Puente Hills. It's fantastic to know that our team was attentive to your needs and that you found our service fun and enjoyable. We strive to provide our guests with a memorable dining experience and your feedback tells us we're on the right track. We look forward to welcoming you back soon. Best, The Management Team
   

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7. E

   Earl

   Los Angeles

   14 reviews

   5.0

   14 reviews

   Dined on December 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Victor, our Chef, provided my party the best experience ever! Solomon our host & server, was very pleasant, engaging, and assisted with my $30 Birthday Certificate issue.
   

   Benihana - Puente Hills, CAResponded 6 days ago

   Thanks for visiting us, Earl! We're thrilled to hear that you and your party had the best experience at Benihana - Puente Hills. It's great to know that our team was able to provide you with the best service possible. We truly appreciate your kind words and high ratings. We're always striving to make every celebration special for our guests. We hope to welcome you and your family back for more memorable experiences.
   

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8. K

   Keith

   Orange County

   17 reviews

   5.0

   17 reviews

   Dined on December 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Great place to eat as always , waiter could have been better but the Chef !!! A1 !!!!
   

   Benihana - Puente Hills, CAResponded on December 10, 2024

   Thanks for the review, Keith! We're thrilled to hear that you enjoyed your experience at Benihana - Puente Hills. It's always a pleasure to serve our guests and we're glad you appreciated our Chef's A1 performance. We understand that there's always room for improvement and we appreciate your feedback. We hope to see you again soon!
   

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9. R

   Renise

   Central Coast

   3 reviews

   5.0

   3 reviews

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 2

   We're looking forward to experiencing another exceptional meal with the chef! We can't wait to taste the flavorful dishes that are sure to be prepared with remarkable skill and professionalism.
   

   Benihana - Puente Hills, CAResponded on December 10, 2024

   Dear Renise! Thanks for visiting us at Benihana - Puente Hills! We're thrilled to hear that you're anticipating another exceptional meal with our chef. Your anticipation of our flavorful dishes is what keeps us motivated to create them. We can't wait to serve you our dishes that are sure to impress! Your feedback about the value is noted and will be taken into consideration. We look forward to serving you again soon.
   

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10. S

    Sergio

    VIP

    Orange County

    7 reviews

    2.0

    7 reviews

    Dined on December 8, 2024

    1. Overall 2
    2. Food 4
    3. Service 1
    4. Ambience 1

    This location has been on decline for some time now. Whether you go during busy or non busy times the service is slow. The host in front of at checkin are always rude , and make you wait for some time past your reservation even though you get messages that table is ready. We get seated out party of 4 in a table with 4 other guests. We were extremely crammed into table very uncomfortably. I asked host if they could accommodate us and very rudely was told that’s all we have you can wait after the rest of reservations were seated. I explained we had reservation why should I wait hrs for a space where we would fit and was told this what it is. The meal was good but felt rushed because chef was in a hurry to holder off work as we were his last table. The interaction with chef seemed a bit rude as he seemed frustrated and when asking him for condiments he rudely told me to ask waitress. The rice portions were also very under served compared to the several past visits here. In all very disappointed in the Benihana experience on 12/8 here at puente hills location , especially when you are spending nearly 300 dollars on hibachi
    

    Benihana - Puente Hills, CAResponded on December 9, 2024

    Hi, Sergio! We're sorry to hear about your recent experience at Benihana - Puente Hills. We value your feedback and apologize for the inconvenience caused by the seating situation and slow service during busy times. We understand your frustration regarding the host's attitude and the under-served portions of the meal. We strive to provide a comfortable and enjoyable dining experience and regret that we fell short during your visit. We will certainly address these issues with our team to ensure better service in the future. We hope you'll give us another chance to serve you better. Best regards, Benihana - Puente Hills, CA Management Team
    

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