Benihana - Puente Hills, CA

Review summary

1. R

   Rubi

   Los Angeles

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 3

   Rice and food quality has gone down. Service was great.
   

   Is this helpful?

   Report
2. P

   Peter

   Los Angeles

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 1

   Disappointing for us first time dining at this restaurant. Appointment was at 6:30pm, waited almost an hour to be served. Our dining area and chef’s cooking areas were dirty. Chef’s cleaning clothes looks dirty, chefs trolly were not clean nor tidy too. Worst teppanyaki restaurant ever
   

   Is this helpful?

   Report
3. B

   BETTY

   VIP

   Los Angeles

   36 reviews

   5.0

   36 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great dinner with a great chef name victor he was amazing food was the best that I had in a while eating there thank you!
   

   Is this helpful?

   Report
4. J

   Joseph

   Los Angeles

   4 reviews

   4.0

   4 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Man, make sure to have a reservation if you want to go for Christmas.
   

   Is this helpful?

   Report
5. L

   Lisa

   Los Angeles

   2 reviews

   4.0

   2 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Always a great experience. Great food, great fun. Nice atmosphere.
   

   Is this helpful?

   Report
6. R

   Robert

   VIP

   Central Coast

   64 reviews

   5.0

   64 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Dinner was great. Restaurant was very busy but everything was great. Server Jenny was very attentive
   

   Is this helpful?

   Report
7. L

   Liz

   Charleston

   3 reviews

   1.0

   3 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 4
   3. Service 2
   4. Ambience 1

   I mean, it's our fault. We keep going back expecting a different experience. Wait is extremely long despite having a reservation. Food is good. It's too loud. Service was ok... waitress kept getting our order wrong, charged the wrong amounts on wrong cards. I mean it's a mess.
   

   Is this helpful?

   Report
8. L

   LAURA

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Víctor, our Chef, was outstanding. The service provided by Riley was outstanding as well. We are thankful to them both for making our dinner experience great.
   

   Benihana - Puente Hills, CAResponded 6 days ago

   Hey Laura, Thank you so much for your wonderful review! We're thrilled to hear that you had an outstanding experience at Benihana - Puente Hills. It's great to know that our team made your dinner experience even better. We always aim to provide exceptional service and it's heartening to hear that you appreciated it. We truly appreciate your kind words and we look forward to welcoming you back soon! Best regards, The Management Team
   

   Is this helpful?

   Report
9. S

   Stephanie

   VIP

   Los Angeles

   1 review

   1.0

   1 review

   Dined on December 18, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Took forever to seat us and took forever to find us a chef. We noticed that the managers friends’ walked in after us and immediately got seated and gave them a whole table to themselves. Unfair and the service is terrible
   

   Benihana - Puente Hills, CAResponded on December 19, 2024

   Hi Stephanie, We're truly sorry to hear about your recent experience at Benihana - Puente Hills. It's always our goal to provide an enjoyable and seamless dining experience to our guests, and we're disappointed to hear that we fell short during your visit. We understand that waiting for service can be frustrating, and we sincerely apologize for the inconvenience caused. Your feedback is important to us and we will certainly take your comments into consideration as we work to improve our service. We hope you'll give us another chance to provide you with the service you deserve. Best, The Management Team
   

   Is this helpful?

   Report
10. P

    Paula

    Los Angeles

    10 reviews

    2.0

    10 reviews

    Dined on December 18, 2024

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 3

    I took my niece for her birthday and it was her first time going. I’ve been here many times and I know what to expect. The service was poor. We waited a long time between drinks and our soup/salad. Our chef overly seasoned our food making it unbearable to eat. She did hardly any entertainment We got our bill and then had to ask for our ice cream. No birthday song for my niece and no photo. We asked for containers 3x. I asked our server if they were under staffed and she said yes. When I walked out she was just chatting with the hostess. Overall just a bad experience.
    

    Benihana - Puente Hills, CAResponded on December 19, 2024

    Thanks for the feedback, Paula! We're sorry to hear that your experience at Benihana - Puente Hills didn't meet your expectations. We take your comments about the service and food very seriously and we apologize for the long wait times and the overseasoned food. We strive to provide a memorable dining experience and it's clear we fell short during your visit. We appreciate your patience and understanding. We hope you'll give us another chance to make it right. Best regards, Benihana - Puente Hills Management Team
    

    Is this helpful?

    Report