Benihana - Puente Hills, CA

Review summary

1. K

   Kirk

   Los Angeles

   3 reviews

   3.0

   3 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 3

   If I could only rate Benihana's for the skill of the chefs and the food, it would be a five-star review. But Benihana's is not just food, it's the whole restaurant and the staff working together. I don't know if it is the inability to hire or retain staff, either there aren't enough people working to make sure everything is taken care of, or there are lower standards for staff now. A two-hour meal and not once was I offered a refill of my soda or water. The restrooms were the stuff of nightmares. Dripping water, puddles on the floor, toilet paper on the floor of the stalls, and the wastebaskets were overflowing with trash. Lastly, and this is tough, pricing. We all know what the economy and the nation have gone through these past few years. Having said that, the latest price hikes were hard to stomach.
   

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2. B

   Brittany

   Los Angeles

   1 review

   4.0

   1 review

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   The server was not very attentive. We waited about an hour after being seated to even have a cook come to the table. Otherwise the chef put on a cute show for the table and the food was delicious.
   

   Benihana - Puente Hills, CAResponded 1 day ago

   Dear valued guest, thank you for posting a review and we’re sorry to hear that your experience was not up to standards. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
   

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3. J

   Jorge

   Indonesia

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 3

   Almost an hour to get seated and prices are ridiculous now, probably won’t be back anytime soon.
   

   Benihana - Puente Hills, CAResponded 1 day ago

   Thanks for the review, Jorge. We're sorry to hear about your recent experience at Benihana - Puente Hills, CA. We understand that waiting can be frustrating and we apologize for the inconvenience caused. We strive to provide excellent service and it's clear we fell short this time. We understand your concerns about our pricing and we're continuously working to provide the best value for our customers. We hope you will reconsider and give us another chance in the future. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
   

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4. J

   JOSE

   Los Angeles

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   Bad reservations skills , had reservations And still had to wait 45 min
   

   Benihana - Puente Hills, CAResponded 1 day ago

   Thanks for the review, JOSE. We're truly sorry to hear about your recent experience at Benihana - Puente Hills, CA. It's disappointing to know that you had to wait despite having reservations. We strive to provide excellent service and it's clear we fell short during your visit. We appreciate your feedback and will definitely use it to improve our reservation system and overall service. We hope you'll give us another chance to provide a better experience in the future. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. Best, The Management Team
   

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5. O

   Olivia

   Los Angeles

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 4
   3. Service 2
   4. Ambience 3

   We had a reservation for 6:30 and we didn’t get sited until after seven than we didn’t get food service until after 8:00 pm and we were bery hungry ☹️
   

   Benihana - Puente Hills, CAResponded 1 day ago

   Thanks for visiting us, Olivia. We're sorry to hear about your experience. We understand how frustrating it can be to wait for service and food when you have a reservation. We always strive to provide the best service, and we're sorry we fell short on your visit. We appreciate your patience and understanding, and we hope to have the opportunity to serve you better in the future. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. Benihana - Puente Hills, CA Management Team
   

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6. M

   Mona

   Los Angeles

   2 reviews

   2.0

   2 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 5

   Our server was very slow we had to ask for refills and forks for salad.
   

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7. R

   Rubi

   Los Angeles

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 3

   Rice and food quality has gone down. Service was great.
   

   Benihana - Puente Hills, CAResponded 1 day ago

   Hi Rubi, We're really sorry to hear that your recent visit to Benihana - Puente Hills, CA didn't meet your expectations. We strive to provide the best quality food and service to our guests, and we're disappointed to hear that we fell short in your case. We appreciate your feedback and will definitely take it into account as we continually work to improve. We hope you'll give us another chance to impress you in the future. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. Best, The Management Team
   

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8. P

   Peter

   Los Angeles

   1 review

   2.0

   1 review

   Dined 6 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 1

   Disappointing for us first time dining at this restaurant. Appointment was at 6:30pm, waited almost an hour to be served. Our dining area and chef’s cooking areas were dirty. Chef’s cleaning clothes looks dirty, chefs trolly were not clean nor tidy too. Worst teppanyaki restaurant ever
   

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9. B

   BETTY

   VIP

   Los Angeles

   36 reviews

   5.0

   36 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great dinner with a great chef name victor he was amazing food was the best that I had in a while eating there thank you!
   

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10. J

    Joseph

    Los Angeles

    4 reviews

    4.0

    4 reviews

    Dined 6 days ago

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 4

    Man, make sure to have a reservation if you want to go for Christmas.
    

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